Storage Masters - South Shores

Rented a storage unit here at Scottys self storage and the staff was incredibly nice and helped me…read moreget the right size unit for my needs. I would highly recommend this business to anyone

I rented a storage space at Scotty's Self Storage on Windsor Road Champaign Illinois. It is a…read morewonderful facility. I can't say enough wonderful things about it actually John Garth showed me how to do everything and made sure I knew what I was doing .

Storage Masters - Woodford

4.3

(6 reviews)

I went to go get my clothes out of storage guess what size meine went in my storag an stole some of…read moremy belongings my Tommy micharl kors towels shoes king size pillows they went through my stuff all my good stuff was at the bottom it's real sad. I reported it but didn't no manager call me back there check to see so I filed a police report and whoever on video going to jail.the employees there stealing

I had wonderful service from Amber and would highly recommend using this storage company for your…read moreextra items or if you're moving.

Northwest Mini Storage

Great storage facility! Low rates! 24 hour gate access. Secure with camera surveillance.read more

From the owner: Northwest Mini Storage is ready to meet your needs. Check out our location in Decatur, IL, and see…read morethe various storage options we have available for you!

Mt Zion Self Storage

Great customer service. I needed a unit fast and Amber drove to the Mt Zion location on a day they…read morewere closed to help me get set up.

From the owner: Helping you store your stuff. When you want to do it yourself, Mt Zion Self Storage provides…read morecomplete services and products to assist. Our rentable units come in a range of sizes from 5 by 5 up to 12 by 30. Use our convenient Rental Truck for local moves.

Chevrolet Hall of Fame Musuem

(2 reviews)

I originally rented the Penske moving truck in Aurora in order to clean out a storage locker,…read morebrought it back to Mattoon where we were living. We were in the process of closing on a home and loaded up the truck. Our new home was in Decatur so when the loan officer called to say the closing had been delayed, I was at a loss. We had no idea when we'd close plus the Penske truck was already loaded up. I called both the district office and the returning place for the truck which is Chevrolet Hall of Fame, and they understood it was out of my hands and worked with me until I was able to return it after a delayed closing. Brad at Chevy Hall of Fame truly went above and beyond. If we need to rent a truck for any reason, it'll be from here.

Absolutely worth the money! If u like Chey's, this is a very fun place.Make sure u take the time to…read morego. You won't be disappointed!!!

Red Dot Storage

2.0

(4 reviews)

new ownership is SROA storage rentals of america. Impossible to speak to a real human being. Many…read moreunits have been broken into, doors damaged, trash and abandoned units left open with garbage, broken glass, etc. The front gate has been broken FOR MONTHS. now that the gate is finally repaired, it may or may not accept your code. they are VERY quick to accept your payment...even quicker to ignore your request for help. your stuff is not secure and your frustration level will be high.

Paid for a year up front in September, received an email December 1 stating we had been…read moresuccessfully moved out of our unit. When contacting Red Dot, you are only allowed to speak to a secretary, they refuse to escalate to management and state they have no contact information to set up a call or meeting with their specific facility managers. The secretaries only resolution was to utilize the insurance we had purchased on the unit to recover what was lost out of the unit. The secretary refused to provide a refund for the remaining 10 months that we had paid for the unit.

Storage Masters -West Main

3.7

Horrible customer service. Attempting to pay our rent online. Site gives an error it can not take…read moreonline payments must call the office, with no number provided. Locate a number only to put into an endless phone cue. Emailed the office on Friday, receive a phone call on Saturday that payment must be made in person by 6pm that day or be subject to late fees. No on is in the office again until Tuesday. Penalize a person because your site isn't taking payments and you don't have normal business hours.

I had not ever rented a storage unit and found myself needing to a few months ago. I went to…read moreStorage Masters West Main due to proximity and convenience. What sold me though was your site manager Barb. She was patient with my looking at multiple sizes, efficient with giving me all the info to make bst decision, was hospitable in offering me beverage or treat and made the whole process easy. Is could also tell the pride in management by the neat way place was kept so i knew my stuff would be safe in the environment. This is a first class run operation and I enthusiastically recommend.

Bolt Plumbing

4.2

(5 reviews)

We've used Bolt Plumbing several times and have very good service from them. Always knows what to…read moredo. Had him fix a leaky main water faucet, a water heater that we couldn't get lit, and fixed our shower faucet cause all we got was hot water. He was on time and stayed until the job was done. We won't call anyone else cause he always get the job done.

I've use Bolt Plumbing for decades, and they always manage to solve my plumbing problems. They are…read more very experienced, do quality work and care about their customers. Our Decatur West End home was built in the 1920's. In our experience Bolt Plumbing has been able to fix challenging plumbing problems that come with older homes.

A1A Plumbing

Did an excellent job. Fast, courteous, and friendly. Did not make a mess and cleaned up the work…read morearea. There was no price shock. I would highly recommend.

Nate is the best. Quick, efficient, does a great job and is reasonable prices. Our #1 Plumber.read more

Janvrin Plumbing

Called with a broken water heater at 9:15AM and they had a tech here at 9:45 and the thermocouple…read morereplaced by 10:45. Very kind and quick service.

From the owner: Serving The Decatur Area 1985…read more Customer satisfaction is our top concern. We ensure that every assignment is completed with care and attention to detail. Owner, Kyle Janvrin, has an exceptional amount of experience in the business and personally looks after each project. Our plumbers use state-of-the-art equipment and we never compromise on the quality of products we use. We strive to serve all your residential and commercial plumbing needs. Our business is locally owned and we are licensed, insured and bonded for your protection.

Burdick Plumbing & Heating Company

4.0

See more unrecommended reviews

Great experience! Late getting there, but delivered same day emergency service at reasonable…read moreprices!

From the owner: Burdick Plumbing & Heating Company provides heating, cooling & plumbing services to the Decatur, IL…read morearea.

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The reviews below are not factored into the business's overall star rating.

Sharon S.

0

1

0

2 years ago

Our Storage Master staff member was Michael. Not only was he kind and patient with explaining things multiple times but he was very professional! The whole process was fast and fabulous and not at all painful. He helped in so many ways and explained everything so well. The storage units are sooooo clean and well kept. Everything smells wonderful. Security with cameras everywhere made me feel very secure with leaving my mom's things there. The cost was a factor also. They have high security, cleanliness and cost effectiveness. The cost was the best in the area. I checked! Go speak to Michael! He will not only help you but put you at ease. He was wonderful! Thank-u again Michael!!!!! read more

Tami L.

0

1

0

3 years ago

Michael was so helpful in getting us a storage unit. They had one left in the size we wanted that hadn't been cleaned yet - but within an hour we came back with items for storage and it was done! Everything had been cleaned, checked - even new weather stripping. A top-notch facility with top-notch customer service. Highly recommend. Tami South Shores read more

Rainee C.

0

1

0

4 years ago

The customer service was excellent! Tracy took great care of me, explained everything clearly for me and got me right in. I was very pleased. They have different Sizes to choose from, she made sure I got what I needed and was happy with my choice. She offered snacks and beverages during the application process which was also great. read more

Norm S.

0

1

0

5 years ago

Wow I hope you are paying Tracy alot cause she is worth every penny. Great knowledge of every aspect of the business, beautiful happy person , never seen better writing , units clean and safe, I would love to have about 20 of her as employees. ..... thanks Tracy ....... Norm read more

John S.

2

1

0

5 years ago

This place is convenient for me, but not only that, the staff is very friendly and always willing to accommodate. They also will call me if my payment is past due but before the late penalty kicks in just to save me having to pay the extra charge. Most places won't go to that trouble. read more

Tamika R.

0

1

0

5 years ago

I used their services to store my daughters college things over the summer. The unit was clean and we felt safe leaving it there. When we picked her items up last week they were well kept. The manager Tracy was kind to us and personable. We will be back! Tamika R read more

Cara S.

8

1

0

5 years ago

Tracy was such wonderful help when helping me picking a storage unit to rent. She answered all of my questions and was extremely professional, not to mention extremely kind and personable. 10/10 would recommend doing business with her! read more

Patricia J.

0

1

0

2 years ago

Storage Masters is great! Highly recommend...Michael was very helpful in deciding what size storage unit we needed, just going by what descriptions of the furniture we had. Gave us a tour and helped tremendously. Thanks Michael! read more

Michelle M.

0

3

0

4 years ago

I rented a unit online a week ago and the process has been smooth and wonderful. Tracy has been VERY easy to work with and explains everything to a T. The unit is very clean. Easy to access with your own code. Highly recommend. read more

Dawn S.

0

2

0

5 years ago

Tracy was so great to work with. When we couldn't figure out how to book online she walked us through it. She showed us everything we needed to know when we picked up keys. So easy, so pleasant. Great Customer Service!! A+ read more

Sheila M.

0

2

0

5 years ago

LOOOOOVED working with Tracy yesterday. She provided prompt email responses to my questions, explained everything in detail, was cheerful when we met in person, and respected my time. Top-notch customer service! read more

Mary L.

0

1

0

3 years ago

Storage Masters on W Southside Dr in Decatur, IL met all my needs for a clean, safe self storage unit. Michael was very helpful, very thorough, and very professional. I would recommmend them to everyone. read more

Taylor O.

121

3

0

5 years ago

Tracy was super helpful getting me set up with my storage unit! The facility is safe, clean, and accessible. I really appreciate that they have a moving truck on site that is available to clients. read more

Princess Skye N.

0

1

0

4 years ago

They lady at the front desk is amazing super sweet super nice the unit was super clean and she shows you how to get in and out your gate just the sweetest I give this place 10 THUMBS UP! read more

Chrissy H.

0

1

0

5 years ago

Tracy was very helpful and patient. She explained everything well, made me feel extremely comfortable and welcome. The unit was very clean and I can't wait to make use of this space! read more

Melody T.

0

6

0

5 years ago

I had a wonderful experience with Tracy and Storage Masters! It was so easy getting a storage unit! Tracy was very helpful and kind! I recommend them to anyone with storage needs! read more

Michael W.

0

2

0

5 years ago

I recently started storing with this company and I have found it to be clean, and friendly. Tracey is a great person to deal with does a really great job. read more

B T.

0

68

0

5 years ago

The manager at the south shores location is , funny , very nice, informative, helpful, and will spend that extra few minutes to get to know her customers. read more

Erica B.

0

1

0

3 years ago

The manager of the property was very nice and helpful. He gave our kids a snack, he was friendly. Would recommend to friends.

James V.

0

1

0

1 year ago

Jamie is the greatest!! storage masters is the only place for me. Very clean, easily accessible and helpful staff.

Storage Masters - South Shores - selfstorage - Updated July 2026

People who viewed Storage Masters - South Shores also viewed

Mt Zion Self Storage

Great customer service. I needed a unit fast and Amber drove to the Mt Zion location on a day they…read morewere closed to help me get set up.

Northwest Mini Storage

Great storage facility! Low rates! 24 hour gate access. Secure with camera surveillance.read more

Storage Masters - Woodford

4.3

(6 reviews)

I went to go get my clothes out of storage guess what size meine went in my storag an stole some of…read moremy belongings my Tommy micharl kors towels shoes king size pillows they went through my stuff all my good stuff was at the bottom it's real sad. I reported it but didn't no manager call me back there check to see so I filed a police report and whoever on video going to jail.the employees there stealing

I had wonderful service from Amber and would highly recommend using this storage company for your…read moreextra items or if you're moving.

Stone's Hauling and Junk Removal

(4 reviews)

Lucas was amazing!! This house was full of junk from squatting hoarders! And he took such a heavy…read moreburden off my shoulders. Sent me videos of all his work. He is such a blessing!!

These guys are fantastic! They were so kind and efficient. Upon arrival I pointed out what needed…read moreto be taken away, including a refrigerator in the basement. They decided to start with the most difficult and go from there. Do not hesitate to call these guys if you need junk removed.

Storage Masters -West Main

3.7

Horrible customer service. Attempting to pay our rent online. Site gives an error it can not take…read moreonline payments must call the office, with no number provided. Locate a number only to put into an endless phone cue. Emailed the office on Friday, receive a phone call on Saturday that payment must be made in person by 6pm that day or be subject to late fees. No on is in the office again until Tuesday. Penalize a person because your site isn't taking payments and you don't have normal business hours.

I had not ever rented a storage unit and found myself needing to a few months ago. I went to…read moreStorage Masters West Main due to proximity and convenience. What sold me though was your site manager Barb. She was patient with my looking at multiple sizes, efficient with giving me all the info to make bst decision, was hospitable in offering me beverage or treat and made the whole process easy. Is could also tell the pride in management by the neat way place was kept so i knew my stuff would be safe in the environment. This is a first class run operation and I enthusiastically recommend.

We Like To Move It

(7 reviews)

These guys are great!! Had the misfortune to have to close out my sister-in-law's apartment due to…read moremedical issues and had limited time to work. Found these young men to load, transport and unload her apartment into a storage facility. Saved my back and so much time trying to do this by myself. They were professional, careful and quick! Definitely worth more than they charge!! Thanks guys!!!

They were perfectly on time and had our 20' truck unloaded in no time! They were kind and careful…read moreand extremely helpful all around during the dreadful unloading process (we've moved a lot over the last couple of years!). They worked hard and carried on great conversation in the process. I know we will need their services in the future and I will not hesitate to reach out to them again.

Chevrolet Hall of Fame Musuem

(2 reviews)

I originally rented the Penske moving truck in Aurora in order to clean out a storage locker,…read morebrought it back to Mattoon where we were living. We were in the process of closing on a home and loaded up the truck. Our new home was in Decatur so when the loan officer called to say the closing had been delayed, I was at a loss. We had no idea when we'd close plus the Penske truck was already loaded up. I called both the district office and the returning place for the truck which is Chevrolet Hall of Fame, and they understood it was out of my hands and worked with me until I was able to return it after a delayed closing. Brad at Chevy Hall of Fame truly went above and beyond. If we need to rent a truck for any reason, it'll be from here.

Absolutely worth the money! If u like Chey's, this is a very fun place.Make sure u take the time to…read morego. You won't be disappointed!!!

Morgason and sons cleanups or cleanouts and hauling

(5 reviews)

Showed up, cleaned out three sheds and a patio in a flash!…read moreCan't say enough about how good a job they did and nice people. Would definitely recommend!!!

Tim responded to my msg the same day and was available to come out within a couple days to remove…read morea bunch of large furniture pieces and miscellaneous junk items left behind on my property by a previous tenant. His pricing was reasonable and offered me a military discount. He did a great job completing it exactly how I needed it done. I am an out of state property owner so he also provided me with pics of his work for verification. Easy to work with and would certainly use again.

Pugsley Container

3.7