I've been with SmartStop Storage in Royal Palm Beach for 13 years, and I can confidently say the…read moreservice and pricing have gone downhill. I'm currently paying $194 a month for a 5x10 unit, while new customers are being offered the exact same size for around $100. Loyalty clearly means nothing here -- long-term customers get punished instead of appreciated. On top of that, the facility has no carts or equipment to help you move items. When I asked about it, I was told that "people put them in their lockers and there's nothing they can do." So basically, you're on your own. If you're thinking about moving in, stay away. Between the overpriced units and the lack of basic moving assistance, this place is not worth it.

I opened a unit here 3 years ago, at that time it was close to home and the place was clean and…read moresecure. This week, I drove the now 30 min drive 3 times in 3 days and couldn't get to my unit because BOTH elevators were out of service. Not to mention the fact that over the course of 3 years the rent on my unit has more than doubled including two increases this year. The people running this place are greedy, incompetent, lazy, and have zero customer service. I wouldn't recommend this place to anyone. STAY AWAY!!!!

Please stay clear of this facility! The elevator breaks often...this time it's been 3…read moreweeks...Representatives say " it's not our fault, it is what it is and I don't know when it will be fixed". Terrible service! Rent somewhere else. It deserves a ZERO rating!

If I could give zero as a review I would. After being on auto pay for my units and paid July 1,2023…read morefor the month they drilled out my locks. I have asked for a supervisor to call me with no response. I found the locks off my unit on July 10. It's been one week and no one from the corporate office has returned my call. Do not use them, it is an old, dirty and No customer service from the location at 330 Business Pkwy Royal Palm Beach.

Standard corporate storage center. The have a nice facility hence the 2 star, but the get you in at…read morea rate that you are fine with. I prepaid 4 months for a rate of $140, right before my 4 months is up the rate changed to $260. Such a bait and switch scam. Very frustrating, they know that its a pain to move stuff somewhere else, so they leverage that. I cant stand modern corporate storage facilities.

Will mislead you with upfront rate then jack the rent by a third a few months in. TOTAL SCAM DO NOT…read moreDO BUSINESS HERE.

We had such a great experience renting multiple units here. Tracey is great - she goes out of her…read moreway to help customers.

We signed a contract and started services in July. Just a few month later, our bill went up $40.00…read more When I called they said, there was no reason, the prices were just raised. I stated that was very misleading and they agreed but stated it would be my bill going forward.

What an amazing experience ! Nick owner of DP coordinated a fantastic move. Imagine TWO 26 foot…read moretrucks of precious delicate furniture, antiques, crystal & china arriving in perfect condition ! The crew Joshua, Jonathan, Jaxson & DJ treated everything as though they were moving cartons of eggs. They were so polite kind & considerate. We worked together for two full days. Their attitude was always positive. I was SUPER nervous that something precious to me would get damaged in such a move. Everything arrived in perfect condition. The pricing although not the least expensive of the (4) movers we interviewed, was reasonable & fair. Nick, thank you for sending us such a wonderful moving team ! So refreshing to find people who still take pride in their work & keep their word. DP moving & storage deserves 10 stars ! We would use you again & recommend you to everyone !

Here's an important update on my last review. During a big move like ours, issues came out like…read morelost pieces or damage to a drawer. We called Nick the business owner and he sent William to repair and restore the damaged furniture. His service after the move is awesome, you can tell that customer satisfaction is very important to him, very rare nowadays. Impressive!!

Alison was a great help last Friday. She took her time to assist me with the PublicStorage App and…read moremade sure all was working properly before I left the store.

Horrible, predatory behavior. Raise price by over 50% almost immediately then slightly reduce…read more Told to close account, move stuff our then move back in for a new sale they have. But that will expire too. They get people to move all their stuff in and jack the price up so they are stuck with no options. I'll be moving out. I'll put my things somewhere else. They deserve to go out of business

Our experience started out great. Rod Hodge of Good Greek came to our home. He gave us a quote…read moreand took a refundable deposit. We received other estimates and decided on a different mover. Since then we have contacted Mr. Hodge multiple times with no response and no refund. Be careful about giving Good Greek a deposit. You may not get it back.

Service was not completed as contracted. My husband is 79 and had three back surgeries and still…read morecannot walk well and we paid top dollar for white gloves service which means packing and unpacking with care. They didn't even finish packing us before they drove the other stuff into our new house and just dropped it off. I found empty candy, wrappers a shoehorn and a battery in my underwear drawer. Because they had my credit card for the down payment and the second draw they used it for the final payment of $5300 and charged it without running it by me and the credit card company will not listen to our side of the story, even though I've sent them numerous pictures of the mess that they left in my house. Do not contract with this company unless you want to be stuck with a mess for months.

My family and I moved our belongings into CubeSmart during the height of the 2020 COVID19 pandemic…read moreand we haven't had a bad experience yet. In fact, we have since added not one, not two, not three, but four separate units over the years. We have since been able to downsize our units down to only three. Anytime we are running behind on rent they have been more than accommodating with us by allowing us to pay a few days, if not a week, late, late fees applicable. The staff is nothing if not the most friendly around. I couldn't recommend this locationany more than I already have. We recently moved from Palm Beach County to Saint Lucie County and have decided to keep our units here because of the professionalism and friendliness of the management and staff. Thank you for always being willing to work us anytime we needed the help or accommodations.

Avoid this place. The rents are over priced. Go to extra self storage down the road. Almost half…read morethe price. I moved my stuff out and they still bullied me for 3 days rent 36.00!