we had an excellent experience with our freshman at UCLA. everything was packed and stored and returned in great shape and it was nice to have everything brought to our daughters dorm. read more

I have a freshman at FAU Parliament hall and I found storage scholars online So far it has been so easy to sign up and get all set for contactless pickup storage for the summer and delivery to her new dorm Flat fee of $750 includes all mentioned above for 10 storage boxes which is more than enough for all her stuff (more stuff will incur a reasonable fee) I have sent countless emails and countless questions and each email is responded to in such a timely fashion almost immediate response each time Neddie has been very helpful So far very pleased with them Considering it I am out of state parent and my daughter is a freshman and is wary of moving out on her own I would have to fly down rent a car rent a storage unit in May and then fly out again in August rent another car... this option is very cost efficient doing it this way for me read more

I was very disappointed in the delivery process that was outside the complimentary dates. I paid $300 extra for delivery to my son's apartment near campus. They had the wrong phone number which I had corrected twice that day (The same company used the correct number in May). Instead of reaching my son, they delivered the boxes to the lobby which is a block away from his unit. The pickup process on campus at his dorm was fine. read more

Neddie was super helpful with the process! Thank you! She was very responsive and kind.

I used Storage Scholars to help move my cousin at San Diego State. They had open communication and made the process stress free even tho my cousin had a ton of stuff and had never navigated a move (idk how he fit it all in the dorms). A real simple service here, nothing to complain about they got the job done and quickly. Felt the need to review because of how easy it truly was. read more

The customer service during the sales process was excellent. After I expressed interest, I received multiple follow-up emails and text messages, which ultimately led us to sign up and pay the $50 registration fee that was advertised as including a moving kit with five boxes, a permanent marker, and a roll of tape. Unfortunately, some important information was not clearly communicated. If you want to receive the complimentary moving kit, you must separately order it through the website. Despite the many reminder emails sent by the company, not one mentioned the need to order the free box kit. In addition, if your student attends UCLA, the service does not include pickup directly from the dorm. The boxes must be placed on the street at a designated time for collection. Overall, the service did not match the explanation that was provided during the sales process, which was disappointing. read more

Horrible experience. They have very nice people who call you incessantly to get you to sign up and it's a scam. They are complete liars. They charge double what they told you and you can't do anything because they have your stuff. Horrible, horrible company. They told me it would be 800 and I got a bill for 1300. The manager has posted here that I stored triple what I had originally told them and that is a complete lie. They picked up items and "stored" them that were obviously trash. $60 to store a $5 white board. $160 to store a broken shelf. On top of it, I was told I had to pay 4 months of storage when they know the college kids are only gone for 3 months over the summer. They are dishonest and fleece these poor students, including my son. When I asked them to discard these items I did not agree to have stored, I was told that would be an "additional fee" and the fee was more than the original cost they invoiced me for. The business is a scam. They trap you, overcharge you after they have all of your items in your possession and then try to tell you that you agreed to things you did not. I did post on every platform I could think of. I am 55 and do not post negative reviews but this was so appalling to me, I felt it important for others to know. They will do exactly what this guy did-commenting on my post-trying to justify their predatory behavior. read more

So far I have only interacted with customer service, I will have to update the review after pick up and delivery with how it went. As for customer service, they were able to quickly look into an issue I was having with my booking and was able to get everything resolved same day. The customer service agent (I didn't catch her name) was super helpful and communicated well while she was figuring out solutions. All of the issues were resolved within a few hours and the customer service was nothing but professional and kind. read more

I wouldn't recommend Storage Scholars : "The company charges you for a minimum of FOUR months even though the summer break is only three months long." High Item Fees: The cost per item can quickly add up, leading to total bills far exceeding expectations. "Next, the cost is about $40 per month per item, so having them store five relatively small items runs about $200 per month (5 x $40)." Special Delivery Fees: There are often additional substantial charges for delivery dates outside of a narrow, pre-selected window. "On top of all that, they only give you two 'complimentary' delivery dates on the back end, so if those dates don't work for you, they charge you an ADDITIONAL $300 for 'special delivery.'" My total for 5 boxes and 5 items $1,562 for the summer. read more

absolutely awful do not use storage scholars. they charge minimum four months even though I only had to store it for 2 and a half months. Team is unhelpful and they don't make it clear how much you are paying until you get the invoice. place is a scam and practice predatory pricing to take advantage of college students read more

Neddie, great customer service. helped solve my problem very quickly..I really appreciate the outstanding customer service

my son is at Vanderbilt and I'm trying to figure out which service to use. Angel at Storage Scholars has been great - responds to all my emails and questions immediately! I have not actually used them yet, but the communication so far has been outstanding. read more

This is an incredible service if your child attends a school that is not local. We had some unexpected changes and had to store our child's items during their year of absence, and then have it all shipped back to our home. It was great to know their items were safe, the extended storage prices were clear, and communication was proactive. Once it was time to have to sent home (instead of to school), they were very kind in getting it all arranged and everything arrived pretty quickly. Everyone who I spoke with over the phone was professional, kind, and helpful. It can feel a little expensive but if you consider the amount of time you're saving by not having to haul everything to a storage place yourself, and especially for unexpected events like ours, I think it's absolutely worth it! read more

I enjoyed working with them. Was a very convient solution for me as a student. Definitely would recommend to other students at UF/ other colleges. read more

Such a great service! Everyone within the company is very knowledgeable and answered all my questions! Made moving out and in so much easier! Thank you!!! read more

Ive had a really great experience so far, every question ive had has been answered and even during the registration process I was constantly being asked how I was doing. read more

Do not send your stuff through storage scholars!!! They are terrible. They misplaced my son's boxes and still have not delivered them! They have terrible customer service. I have called three times and they. constantly give me the runaround. Today they told me that they were waiting to receive the lost packages at another storage site, though the original one where they were misplaced was only TWO HOURS away by car. They absolutely do not care if you get your things or not! Much easier and cheaper to just send your kids his own packages. They are really expensive and really bad at what they do. read more

1 star We used Storage Scholars for my daughter at Tufts and had a terrible experience. The movers arrived hours earlier than scheduled, rushed her packing, spoke only to each other in Spanish, and never communicated directly in English. She panicked, forgot two large items, and had to scramble to pack an 11th box when they returned. They then charged us $64 for that extra box -- even though the chaos was caused by their early arrival. Now, they're demanding a $300 surcharge to deliver her items on August 18 or 19, even though those are standard Tufts athlete move-in dates. Their only free delivery option is August 27, which is far too late for many students. This feels like they're holding belongings hostage. My daughter also tried to leave a 7 or 8-star review, but their system wouldn't accept it until she entered a 9. Be warned -- this company is not what it appears to be. read more

I would give zero stars. I used this company to store my belongings at Tulane University. The pickup process was fine. However, everything went wrong when they were dropping things back off. For starters, this all cost TWO THOUSAND DOLLARS. Ridiculous and scummy for the horrible customer service they offer. The website said they were delivering at 9 am. They did not arrive until 3 pm. When they arrived, they were not capable of carrying my things, so my boyfriend had to help, which we did not pay for. If we were going to have to move items ourselves, I would've saved my money or hired a company that didn't exclusively hire incompetent people. Then, hours later, I realize my desk is missing, AND multiple items are damaged clearly by neglect. Not only do they give me zero assurance they are looking for my desk -- I could also tell they were blatantly lying about looking for my item. Days go by, and they are repeating the same thing over and over: "We're looking." After 3 days of nothing, I went and bought a new desk because I had school in a day, and I had lost faith in the company. Of course, the day I start school, they find my desk. I did not pay two thousand dollars for my desk to not be there when school started. There are 100% better options than this joke of a company. A toddler could come up with a better business model. I seriously hope this company goes out of business. And to whoever is in charge of this company: there is a special seat in Hell waiting for you. read more

All of my belongings, three years worth of college memories, have been lost by the Storage Scholars. No explanation, no help, they simply can not locate it. I can't express the heartbreaking experience of losing items like letters, gifts, and photos of loved ones. The carelessness demonstrated by Storage Scholars has caused me great pain, I don't wish it upon anyone else. Please do not hire them. read more

THE W.O.R.S.T.! DO NOT USE THIS COMPANY. We used them for an Emory move-in. From start-to-finish: a terrible experience. On move-in day, they showed up soooo late, and didn't have one of the retailer shipments sent directly to them. Though we had confirmed this to have been received THREE times with their Customer Service a week earlier, it didn't arrive. After many more frustrating conversations, they then claimed FedEx didn't deliver it to the correct address - which of course they did - and it was my issue to take up the refund/reorder for this item myself. In the meantime, we're scrambling to find this item on the busiest dorm retail week of the year. No luck. No fun. Freshman move-in day is emotional - you don't need to add this chaos to your experience. So much $$ for the worst service. Please believe the bad reviews here on Yelp. USE ANYONE ELSE. DO NOT GO WITH THIS ONE. read more

I wrapped most of my daughter's furniture in plastic. The few pieces I did not wrap were damaged. One piece had mold on the back of it and the other pieces were chipped, scratched, and the paint was stained. I am not pleased. read more

If I could give a 0, I would. They are not honest. We had no idea the true cost, or service. After many phone messages left, emails, attempts at navigating the website to give the move-in date, and actual phone communication talking to a real person (which took forever), we still did not have ANY of the boxes delivered on the day they said they would. THEY WERE TWO DAYS LATE, LEAVING OUR DAUGHTER WITH NO BEDDING OR BELONGINGS except for what she brought with her. We asked for a refund, which they refused to give. Basically, they said it was our fault. They are way over priced with BAD SERVICE. We will never use them again. Beware. Other options are out there. read more

Had a great experience with storage scholars. They had dates that worked for me available and even made my last minute sign up a breeze. Pro tip- make sure to properly label all your stuff before handing off to movers to make your pick up and drop off easier and quicker. Also my mover texted me ahead of time with a tip to put a slip of paper with my name in the box at the top in case any labels fell off. Would recommend! read more

WARNING DO NOT USE Storage Scholars, they are crooks! I would give ZERO stars if that were an option. We hired them to move our daughter from her dorm at SMU with the assurance all of her belongings were in good hands. WOW....quite the opposite. They not only misplaced or rather stole 8 boxes of personal belongings conveniently containing designer items such as sneakers, dresses, sweat suits, and pant suits but they also broke more than half of our stored items. The TV was shattered, our floor mirror cracked, both container store carts crushed and broken, custom neon sign broken, two Bassett Marble lamps, crushed and broken beyond repair....the list goes on and on. We are so disappointed in the mismanagement of our personal items. The day of move in we questioned the missing items along with the visually broken items. After 8+ weeks of back and forth, they are now stating they will not take responsibility for the missing/stolen items nor will they replace anything. The max payout they claim is $600 while we are out of pocket more than $22,000 for the damaged, broken, and missing items. I am initiating legal action immediately for damages. I would take extreme caution if you elect to use them. read more

0 star, totally scam. I scheduled my delivery and received confirmation email. But they cancelled my shipment because they claimed that I did not give them a call before my shipping date to confirm the shipping (they even did not call me, and they claimed that it should be me to call them). They said that now I have to pay an extra 300 dollar for a single box to be shipped, and this is totally ridiculous. Update: Now, instead of shipping my box, they directly told me my box was stolen and they feel unfortunate about it. Totally disgusting and a disaster. read more

As a college student going home for the summer, this couldn't have been a more perfect service. Storage Scholars made move-out/getting my things to storage so convenient. Highly recommend. read more

DO NOT USE. Storage scholars is the most unprofessional company that I have ever worked with. They have lost a lot of customer items that I know about and they scam their college campus workers as some do not get paid while others have to fight to get paid. read more

A 10/10 service! This is a great service to offer college students, especially when they are going to school states away from their parents. They picked up my students items over spring, stored them and then returned the items to us in the fall, it was the easiest process. They were extremely helpful if we called asking any questions and even gave recommendations on how to store specific items we had concerns about. Will definitely be using them again! Highly recommend to all students and parents!! read more

AWFUL. Called me two days before a scheduled pick up to tell me they weren't available. What are we supposed to do now as my child needs to move out of their dorm. The pits. I would give them negative stars if possible. Complete scam. Terrible business. read more

The worst company ever. Do not ever use them. They deliver items whenever they want to usually nowhere near when the college kids move in. And once they demanded, we accept the items late they refuse to schedule a date. We called email dozens of times but they never answer or respond. read more

This is for the NY team. Awful. My son needed to skip class (which I pay top NYU dollars for) in order to await a dropoff that never happened. Do anything else before you use Storage Scholars. You're better off just sidewalking your belongings over the summer. At least then you're not paying anything. read more

I have never been more infuriated and frustrated at a company before. DO NOT USE THIS SERVICE. Here's why: 1) LACK OF CLEAR COMMUNICATION: On move-in day, I received an email that my boxes would arrive early in the morning, forcing me to push my international flight to accomodate this change. Later, I received another email that my boxes would arrive in the early afternoon. Nearly 12 HOURS LATER, my boxes arrived -- from the estimated arrival time of 9 am to the actual arrival time of 9 pm. 2) UNABLE TO REACH: I could not reach Storage Scholars via email, telephone, website, or ticket service. I called 12 times before I could talk to an employee. Even then, they a) told me that I had made a mistake in the delivery date, which was incorrect; then b) they gave me a 3 hour window when my boxes could possibly arrive, when they had DIRECT COMMUNICATION with the team on the ground. More strangely, they did not know where their delivery team was on campus. I was told I would receive a call back 30 minutes later, but received an email instead just giving me a $50 refund. I didn't need a refund, I just needed to know where my boxes are. 3) POOR INFRASTRUCTURE: The website is poorly designed, it is NOT accurately updating with where the delivery team is. I cannot reply to a ticket request or view its history (to communicate with a Storage Scholars employee). It was only updated after I informed an employee on the call. The website does not properly work on laptop, displaying "NaNs" or broken HTML text -- especially when this is the only way you can actually communicate with the group. Please do NOT use Storage Scholars -- at my school, most people have stayed away from this company for the same reason. There are many other alternatives that can save you the fear of losing boxes and major headaches. read more

Title: Extremely Disappointed - Would Give Zero Stars if Possible Review: Be aware: This company charges PER ITEM, and does not give an estimate in advance. THE CUSTOMER is responsible for doing their own estimate, even though this company DOES NOT let you know that in advance of pick-up. I am extremely disappointed with my experience with this storage company. If it were possible, I would give them zero stars. From the start, their lack of communication and transparency in their billing practices left me feeling scammed and taken advantage of as a college freshman. I found them on a flyer on campus at Rice University. When I first signed up for their service, there was no indication of the exorbitant costs I would later be charged. They failed to provide any estimate or explanation of their billing process, leaving me completely unaware of the financial burden I would face three months later when I received an astronomical bill. Their response to my concerns was less than satisfactory, as they simply blamed me for not inquiring about their pricing structure beforehand, and that I was to blame for not doing MY OWN estimate in advance. I was charged almost $1400 for 19 items for 3 month which including charging me $70 to store a 1" x 2" bulletin board. What's even more troubling is that they charge by the item, a practice I have never encountered with other storage companies. Despite claiming that all pricing information is available on their website, they never bothered to inform me of this unique approach. It's unfair to assume that every customer will know to seek out such information independently. Their lack of proactive communication and refusal to rectify their errors have shattered my trust in their services. Ms. Buaco, their representative, admitted in one of her responses that their company's communication process needs improvement, yet they have made no effort to change. I urge everyone considering their service to think twice before choosing them. Their deceptive billing practices and poor communication should not be tolerated. I will be seeking legal advice to address this matter and will also report them to the Better Business Bureau and Consumer Protection agency. I have forwarded the evidence of their poor communication to the relevant authorities at Rice University to ensure other students are not subjected to the same treatment. This storage company is untrustworthy and takes advantage of their customers' naivety. Save yourself the headache and find a more reputable and honest storage provider. Overall Rating: (Would give zero stars if possible) read more

My communication with them hasn't ended but I'm already feeling so upset and exhausted that I'm sure they deserve zero star. They seem to never understand my question or the simple term "please explain this," they simply say they checked and "everything is right", so confident as if several days ago they did not make the mistake and give the wrong explanation (also, never an apology or a simply "I did make a mistake"). When they think they have already answered your question, they leave your email for five days with no response. Also, calling them is never an option-- my calls have never been received. There are also other problems that I don't even wanna mention. Run the freak off before even getting to know them; If you must, get a lawyer before spending any money. Can't believe I've spent much more time dealing with what's left than the items being shipped. read more

0 stars if possible. They lost $400 worth of items that they had to refund us for, and we had no idea about until move in day when half of my stuff was missing. Absolutely horrible service as well, please do waste your time with this company. Not only do none of the employees know how their own company works, but they won't give you a call back period regardless of how many times you call and how many messages you leave. Again, horrible company and will lose your things! Happened to multiple of my friends in school that used them as well unfortunately. read more

Awful experience. Stay away. My daughter used Storage Scholars at USC to store her items over the summer between Freshman and Sophmore year without issue. This summer between Sophmore and Junior year has been a DISASTER. We scheduled delivery, received confirmation that boxes would be delivered on Sunday. Sunday the boxes don't show and then they tell us they are rescheduling for Tuesday. On Tuesday, the boxes AGAIN don't show and since then the company has gone completely DARK and ghosted us. We have no idea if we will ever receive our things. No customer service, no updates, nothing. Deal with this company at your own risk. read more

HORRIBLE AND A SCAM Looking at my invoice I see I'm being grossly over charged for my order. I have 7 boxes and 2 out of storage items. Instead, I was charged for 8 boxes, a customer not ready charge, 1 out of box items and 2 large dressers. THIS IS UNACCEPTABLE. I put tags on MY things and when I met up with the people who were picking up my things I clearly SPECIFIED what was mine. I also have a customer not ready charge although I waited for the people to come for HOURS and called up to 3 times and still managed to meet before they left with my things. AS SHOWN IN THE PICTURE BELOW I HAVE 7 BOXES that I marked with a pink sharpie AND put tags and labels with my name and order number on multiple sides of the boxes. In addition I put a sticker with my order number 44992. In addition, I never even owned 5 foot 5 inch dressers and they are charging me for 2. I want to know where my things are. I'm deeply worried for my belongings and now think that this company is unable to care for my things. They have overcharged me 394 dollars and I do not even know if you were capable of taking my things correctly since I've been shown what you think was mine which does not reflect the pickup on May 6th. Considering this is a service for college students, their lack of attention to detail can financially burden other students who do not have a lot of money. I, then, call multiple times and receive one call where the agent was not specific about anything and did not resplve the issue, despite being completely aware of the situation at hand. As a remedy for this situation, the agent did not remove the fake and invented items that they added on to my invoice. instead, they are still charging me for the dressers, removed ONLY 1 BOX, and ended up charging me MORE for my out of box item. They are a disorganize mess of a ser and hope they get shut down for trying to financially inconvenience students. read more

STAY AWAY from Storage Scholars! HORRIBLE experience! Had our 7 boxes shipped & confirmed they arrived at least 2 days prior to deadline. On move-in/delivery date for our daughter at American Univ, no updates about our delivery and cannot reach anyone by phone/message despite regular repeated attempts. Only got 2 of our 7 boxes that evening with no information on our missing items. The next morning, we get a text saying we would get our remaining items within 24 hours! WTF?! We were scheduled to fly home that night but had to push our flight (and hotel room and rental car) back a day, since we didn't know if our daughter would have her stuff or if we would have to go out and get new stuff (with stores picked over due to everybody else starting school). Finally got the other 5 boxes around 6:15pm the day after we were supposed to. These guys are an operational disaster and don't know what they're doing. Save yourself the stress and headaches. Avoid at all costs! read more

Storage Scholars completely botched the delivery of my daughter's boxes to her dorm room. They included sentimental items which she will never see again. Although the company confirmed delivery, they did not appear in her dorm nor anywhere in the building. SEVERAL phone calls and emails have gone unanswered. I wish I had done my due diligence before hiring the company - hard lesson learned. read more