I have been a customer of the Clermont facility for 7 years and never had an issue before these…read morepeople took over (Storage Sense). The first year they took over I Rec'd bill after bill that had different amts. I called and never red'c a return call from the mgr. I finally went over and spoke to her and found her to be rather arrogant. The bottom line is my bill has gone up 43%+ since they took over. Recently I Rec'd a notice that they didn't have insurance info for me and I needed to provide it to avoid them charging me for their ins. I immediately provided what they requested via email and the next thing I know my bill shows the ins charge. I called and spoke to a call center person who was no help and said she would have the mgr call me. Needless to say after a week the mgr had not called me back. I called again the and the person I spoke to said she would have the Dist Mgr call me back. After 4 days still no return call. I called a 3rd time and finally did speak to the mgr (who never apologized for not returning my call), she claims they got my info and credited my bill. We'll see what the next bill looks like. The problem with a storage service is they kind of have you locked in, who wants to be moving their stuff?

**UPDATE*** Someone DID finally respond today and they…read moreapologized for not getting back to us sooner. They indicated that the Ac problem was now being addressed and they did, in fact, issue a refund. If we had been acknowledged sooner, we wouldn't have switched. We appreciated the response... we have been using this storage facility for over a year and it was fine until recently. i'm not sure if ownership has changed but something is clearly wrong. it is supposed to be climate controlled, but they have the heat on in 90+ degree weather. we have tried to have this situation remedied numerous times, and no one will do anything about it!!

The people are nice, and the facility is clean. However, their "corporate policies" are geared to…read moregetting as much money from you as they can. As an example, I learned the 10x15 unit I rented, that had increased from $99 per month to $150 per month very quickly was currently going for about $80. However, they "couldn't" reduce my price unless I moved into a different unit. This month i was scheduled to move on 9/30, but due to weather the movers rescheduled for 10/1. I've been charged for the entire month of October, even though the unit was cleared out by 4 pm. Look further, and choose a storage company that actually cares about the customers.

Had a great experience today getting my storage unit as the staff was pleasant and very helpful…read more The unit I got is new the facility is very clean..... thanks for all the help......

The lack of unprofessionalism and cleanliness is just an understatement about Seaville Self…read moreStorage. After only having my personal items in this unit for not even 9 months in the unit and EVERYTHING got destroyed. Mold was growing on furniture and ceiling, cockroaches in my area rug and ANIMAL faeces on personal belongings. When I called the owner, he stated he was on vacation and couldn't do anything about it. Once his son came to the unit after me calling multiple times, he was speechless. Days later, after calling every day with no response, the wife called me and told me her belongings got moldy due to the "damp summer." I had other belongings in my mother's garage and nothing happened. Completely clean. Clearly, these people do not know how to maintain their buildings. Then, over TWO weeks later, the office manager finally decided to give me a call. When I told her about finding animal faeces, she told me that I need to keep the door shut. The door was shut at all times. There is a perfect hole in the ceiling where the animal could of gotten in. When I asked for all my rent back, they just ignored me. I'm writing this post so that people who have units at Seavile Self Storage, please check your unit if you have not recently. I'm also warning seekers to not use this company. They are untrustworthy and unprofessional. Not once did I ever receive an apology. Yes, it's my own fault that we didnt get insurance but I put total trust in this family owned business. Such a disappointment.

From the owner: Welcome Seaville Self Storage! We are a family-owned storage facility that offers protected storage…read moreunits in several spacious sizes. Based in Ocean View, New Jersey, our fenced and lighted facility provides 24-hour access to all of our units. Rent is due on the same day each month and there is a refundable security deposit required of one month's rent. With more than 20 years in business, we have developed a strong reputation for offering convenient and safe storage in a clean facility. Customers enjoy interacting with our friendly staff that is always willing to assist you. Our resident manager lives on-site, so you can rest assured your items are secure at all times. Contact us for household and commercial storage from the best in the business.

Not at all satisfied with this place 1st bad situation was when a lot of units were broken into…read morethay have no cameras there I have a climate control unit and this was was the other I lost my key and needed them 2 cut my lock I tried and tried 2 get help finally I did everyone I spoke 2 were nice until Ithey finally got 2 my manager at Clairmont she was the rudest nasty unprofessional person I've every delt with she lied and said she called and left messages but didn't if so I wouldn't of waited 6 months when I posted a review she emailed me because she went through my paperwork and found that I never filled out some bullshit ass paperwork another lie now I have 10 day 2 do the paperwork or they'll Terminate me how Ironic after the review

A very nice facility & good service. Rate was terrific, and the manager Jim was very helpful. Unit…read morewas all cleaned out when I arrived and I had very little problem with spiders or other wildlife like some units that are not climate controlled. The gate always worked consistently and with good lighting and cameras it felt safe. Thanks!

Had heard some bad things about this place (floods, no one ever there), but decided to check ot out…read moreanyway. If I didn't know better, I'd say this place was just a cover business for some kind of illegal operation. We stopped by during posted business hours and there was a note on the door that said "Call my cell and I'll be here in 2 minutes. -Ron" Gave them a call, left a message. It's been a week and Ron still hasn't returned my call... I guess 2 minutes is a relative term? Sorry Ron. One star.

We got hit with the bait and switch that i have since read about online about Snapbox. Guess I…read moreshould have done more research as these guys are apparently known for ripping off their customers after a few months. We now need to scramble to find a new place as they have tripled our monthly rate. No customer service, no support, just a jacked up price until we can relocate. Awful. Do your homework before renting from Snapbox.

These guys have the worst customer service I have EVER seen. They will rip you off, be rude, then…read morerefuse to allow you to protect yourself by recording the awful interaction, accuse you of being in the wrong and then refuse to take any responsibility. Just look at the Tucker Upper video on Youtube (SHADY Storage KAREN BANS Me For Calling Her Out!) and DO NOT BUY STORAGE AUCTIONS FROM THESE GUYS, THEY ARE AWFUL!

Khiry was the associate who helped me to get started. He could not have been friendlier or more…read moreprofessional. He showed me the storage area that I was looking for. And, that I ended up renting. He went through the entire agreement and pointed out what was truly important. I'm so glad I chose Extra Space Oh, let me not forget Eric, the manager who I spoke with earlier in the day who was so nice on the phone. GREAT CUSTOMER SERVICE ALL AROUND.

*** BEWARE****Ridiculous rate hikes every couple of months!! They start you out in a "promotional…read morerate" after 3 months it went up $100/month...then again after another 3 months.. kept on like this you can call up and they will say they will ask their infamous boss and they will cut the rate hike slightly to get you to stay. Mine was $189/month to increase to $296/month they said they could take it to $224 for 2 months. It's a game they are banking you won't move. They were advertising the same unit for $138/month when I moved to one where its locked in rate for 12 months.