Clean facility, new units, fair pricing, efficient staff, 24 hour access, great valueread more

They told me they had 24hr access, so I spent $350 getting boat insurance since they said it was…read morerequired, then later they told me they don't actually have 24hr access... so I'm out $350 for nothing and have to find a different storage place. Also now I'm going to have to update my insurance with the new address. Huge hassle and expense for 0 benefit.

I reserved a unit here yesterday to be picked up today. I talked to a woman at 10:02am this…read moremorning to confirm I was picking it up today. At 10:08am she called me back but I was at work. She left NO message on my voicemail! I went to pick it up exactly at 4:45 ( which is when I was out of work and confirmed with her on the 10:02 call). At 4:45 I show be up and she told me she rented the unit to someone else bc they got here before me!!! 6 MINUTES!!!! 6 minutes passed from our conversation to her renting it!!!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!! I will be sure to let every website and friend no never to deal with these money hungry SOBS!!! I'll take a waiting list at a company who cares about their customers before I will ever give them a dime of mine!!

This was a great company at one time. I just spoke with Amber who is one the rudest people I have…read morehad the displeasure of speaking with on the phone. Before I retired I was a customer service supervisor. I would never let my employees speak to anyone let alone a senior citizen with such a nasty attitude. I have explained over and over again, I am a senior citizen on a limited budget. I have had to live in motels while waiting for a senior citizen apartment. All I get is young people who DON"T listen. They are so busy condescending that I am trying to explain my situation but they keep giving me a script. I have dealt with previous people at this location and they were always kind and understanding. What happened to this business? I have had Public Storage employees that were kinder and more understanding. I am sorry that is business is not what it used to be. I always encouraged people to use them as the personnel were so kind. Not anymore.

Storage sense (clermont location) I must say changed. Since I rented the 10x10 space in sept…read more"23..At first they were all about security. With insurance you could buy and the gates that open to let you in..Now I've noticed in the last few months August to October became worst not only did climate controlled failed with water I found in a few totes that are damged by mold to the storage door being damaged (someone trying to break it open) this place should check thier indoor camera's!!! I reported a few months backabout it to the office and the manager of the unit. As it wasn't at all addressed. Also the front gate was disabled( left.open all day without working).. the .poor rresponse when I left multiple messages gave me the red flag to leave... I left my unit and called in I spoken to the answering company they use and told them of my situation and will follow up on damages of mold and mildew which shocks me in a climate controlked facility...I found a better storage company that has every day cameras that work and answer my phone calls with onsight people. They are quick to let you leave because they don't address what has Rajeev place nor fix the issues or addressing your needs not good at all.. take the hint. Be heavily insured at this location.. in searching I found a better much larger unit for the same price. Shop around.. never again from these places say they value you or your business with them. A bill to come on the mold damage this stuff has to be addressed.

Samantha the manager went over and beyond helping me locate a storage locker at a time where they…read morewere scarce. Very friendly, professional and most of all understanding to my needs! I couldn't have been happier to work with this company because of Sam. Others I tried to do business with were not as accommodating and a few never called back. So if you're looking to store anything contact Sam at Storage Sense in N Cape May!

I have been a customer of the Clermont facility for 7 years and never had an issue before these…read morepeople took over (Storage Sense). The first year they took over I Rec'd bill after bill that had different amts. I called and never red'c a return call from the mgr. I finally went over and spoke to her and found her to be rather arrogant. The bottom line is my bill has gone up 43%+ since they took over. Recently I Rec'd a notice that they didn't have insurance info for me and I needed to provide it to avoid them charging me for their ins. I immediately provided what they requested via email and the next thing I know my bill shows the ins charge. I called and spoke to a call center person who was no help and said she would have the mgr call me. Needless to say after a week the mgr had not called me back. I called again the and the person I spoke to said she would have the Dist Mgr call me back. After 4 days still no return call. I called a 3rd time and finally did speak to the mgr (who never apologized for not returning my call), she claims they got my info and credited my bill. We'll see what the next bill looks like. The problem with a storage service is they kind of have you locked in, who wants to be moving their stuff?

**UPDATE*** Someone DID finally respond today and they…read moreapologized for not getting back to us sooner. They indicated that the Ac problem was now being addressed and they did, in fact, issue a refund. If we had been acknowledged sooner, we wouldn't have switched. We appreciated the response... we have been using this storage facility for over a year and it was fine until recently. i'm not sure if ownership has changed but something is clearly wrong. it is supposed to be climate controlled, but they have the heat on in 90+ degree weather. we have tried to have this situation remedied numerous times, and no one will do anything about it!!