Wendy- When you told me the other day ...this is a professional environment... Were you aware that my friend(see below) just came off a tough battle with cancer where she had a mastectomy?? Were you aware that among the many items AAAA/Nicholson stole from her unit were several Virgin Mary statues and a prosthesis for her one breast?? How much did your company make after they stole and resold those?? I bet their moms are real proud. I'm guessing you probably meant...a professional environment of scumbags... My friend had a storage unit there for over 2 years. In the unit, she has kept many things that are very near and dear to her. Among those are a China set and other belongings from her parents. She has First Communion photos from herself from the 1950's. She had other things in there from her grandparents, kids, and pretty much everything she owns. She has battled cancer and some other issues. She always paid them. She went over there to pay the other day and was told her stuff was gone. The belongings of her parents, the belongings from her grandparents, the things from her kids....everything she has worked hard for in her life was stolen and resold I was listed as the secondary name on that account. I was never notified that she was behind. They deny that my name was there. Over a year ago however, I received a latter in the mail that she was behind. I called up and paid. Did they really think that after 2+ years of paying her storage bills she didn't want her family belongings???? now her family heirlooms and everything else has been stolen and resold to made a quick buck. Way to go, you have wrecked a life just to make a quick buck on a customer who has a history of always paying, even if it has been late at times. They have now also lost a paying customer of over 2 years. These people have NO shame!! When you go over there and look around and wonder why they have so many open storage units, perhaps you'll understand "why" now. And yes, I had somebody call there. They have no shortage of available units. As sure as I write this, somebody from Nicholson(their parent company) is going to follow up with a message denying this and talking about how much their customers mean to them and that I should call them so they can get this worked out. I have called. They aren't interested in helping out. And yes, I did curse on the phone when it was apparent they had no interest in helping. .(do not believe the phony reviews on here submitted by their employees) How would you feel if somebody stole and then sold off your family heirlooms for a quick buck??? Buyer beware!! Stay away from AAAA Storage and stay away from anything owned by Nicholson Companies. ***with regards to the message from the owner in that other place...****** Really??? I haven't received any phone calls. Plus, I was told you couldn't talk to me because I was not listed as a secondary person on the account. By saying you were calling me, are you implying that I am a secondary person on the account??? Please try again. I'm waiting. I have left at least 2 messages for John and he has not called me back. All in the name of making a quick buck, you have destroyed a life by doing what you did. ******** I gave this number below to my friend. She has tried calling several times. it's a recording. She leaves a message and nobody calls her back. *** My friend talked to a Nicholson representative. They said there is nothing they can do. when the alledged OWNER who commented in other places said they were going to make the experience "a positive one"...how so??? ..they were lying. what a shock. Just like most of these reviews on here, it's all a bunch of BS. My friend had over a 2 year history at 4A. she always had paid them. These people are liars. They have no shame. They are thieves. If you run into some unexpected hard times and you can't afford to pay them at that very moment...they will steal and sell off everything of yours they can get their grimy scummy hands on. Warming: STAY AWAY from anything AAAA Storage or anything Nicholson Company related. read more

The manager kicked a woman out of AAAA yesterday who has heart disease and just lost a breast in a battle with cancer. Yeah, the big tough guy, John. What are you hiding.?? Why are you trying to have these reviews taken down?? ********************************************** "YOUR STUFF IS OUR STUFF" isn't that what you said....owner's wife??? The same owner who is to much of a coward to pick up the phone...the same owner who agreed to an appointment for 9:00 that one day. He then didn't show up. Then he won't take any phone calls. Yep, that's the owner. When you inherit your family fortune I suppose you can be a coward, criminal, and a liar. ****************************************************** Yeah, sure, go ahead and post all your FAKE EMPLOYEE REVIEWS for your companies.(AAAA Storage and Nicholson Companies) FAKE NEWS!! FAKE NEWS!! FAKE NEWS!! FAKE NEWS!! If you have nothing to hide, "why" all the FAKE REVIEWS??? What are you trying to hide from??? Better yet, why are the FAKE REVIEWERS below trying to cover up for the actions of their company??? Do you not have any pride in who you are?? Do you have NO SHAME?? ................................................................................................................................. Take notice of how several google reviews were put up almost at the same time. All speaking in glorious terms of these criminals. What are the chances random customers would do such a thing all at almost the same time???... FAKE NEWS!! ****************************** By challenging the negative reviews... are you implying they are lies and all the positive ones are the truth?? read more

Shari was extremely busy the day I came in to purchase and unit. I noticed how warm and attentive she was to everyone. I sort of took up much time,3 more people were waiting to be helped. She was the only one there. Instead of becoming UN-nerved or frazzled, Shari welcomed each person who entered, with a pleasant smile letting them know she would be right with them. Shari was interrupted in the midst of helping me; by others who were just going to their unit and wanted to stop in to say hello! I found this pretty unusual; and especially the fact that she new everyone's name. Not 'hey, how are you,' but by name. By doing this, I felt 'I' could wait, for her to take care of others waiting, so she would spend more time showing me exactly what to do. I was having problems with my lock. Shari brought me over to my unit and went over it until I got it! She also suggested the climate controlled unit after listening to my concerns. Originally, I was just getting information and would not have stayed at Dam Neck units. I moved to Chesapeake, but because of Shari, I decided this place has good energy. Shari seems to be organized, knowledgeable, and proud to do her job by placing the customer first and eager to please. She doesn't waste time by answering your questions directly and accurately. I really liked my experience. read more

I have used this storage for the past two years. I have memories more than anything of value in it. I live out of the country and when I visit while I'm in town, I always find the service pleasant. The place is clean, everything always works. My only complaint was resolved. I prefer to go to my unit in the middle of the night, and as long as I tell them ahead of time, they let me in. The hours was my complaint. Problem solved. read more

I first used this facility for a move back in 2001. The competitive rates brought me back to get a climate controlled unit and later in 2005 I got my big unit. I've never had a problem accessing my stuff. The facility is clean well maintained, they make payment convenient and billing has been spot on, you just can't ask for more out of a storage facility. Oh did I mention the staff is great!!! read more

I have been with Aaaa Self Storage for seven years on and off. Aaaa Self Storage always help me with size of storage or down size it. The workers are excellent, very friendly and always read to help in any consern you have. I just movie to Chesapeake but I will not change with any other Storage in Virginia. I know I get trust Aaaa Selft Storage! read more

AAAA employees at this location are very courteous. This location is very clean. Both the outside and inside storage units are spacious. I have rented from other storage units that have steel beams inside the storage unit that takes up space and they are charging for this beam. I am glad AAAA does not have that practice, read more

we have dealt with aaaa for several years now. they provide a great enviornment, clean units and great service. i would reccommend anyone who is looking for temorary or permanent storage location to try aaaa at 3212 dam neck road in virginia beach virginia. coffee and cookies also, it does'nt get any better. read more

My over all experience with AAAA Storage was good. Employee's were very nice, and I like the climate control and the fact that they do security check on your units. Another quality I also liked was the truck rental. It was a lot easier than having to go somewhere separate to get a rental. read more

I live in Mesa, Az. The folks AAAA Self Storage & Moving, keep me informed on things that are happening. I could not bring a lot with me, but I do plan to move back to Virginia. So it is good to know that they care about the people and the things stored there. read more

The staff at this location are always friendly and provide excellent service. The units are clean and well secured. I am a repeat customer because of the service I have received in previous years. I recommend this location to anyone. read more

In the time that I have had my things stored, almost two years, the service has been great. The people at the front desk are courteous and friendly. I have had no problems and I recommend this facility to anyone needing storage. read more

I move in tomorrow! If my experience is gonna be a reflection of the office staff, my customer service experience, the price, etc.........this will be a wonderful relationship. Great job........I rate you an "AAAA", read more

Manager is awesome, the use of the free Moving truck for the day is very convenient, helpful and free! I used them briefly before I had moved And were the first ones I called when I returned. Using them still! read more

By far the Best Storage in the Area, the Staff is Very Friendly, Great Customer Service. Provides Drop-Off location for local Charities. I would recommend this Storage Facility to Family and Friends. read more

I kept the majority of my belongings here after my cross country move. I set up auto draft and it was a super smooth process. I highly recommend them. read more

I've had several units at a time over the past 8 years and now have 1 and have always received the best service. Thanks for the years of help. Todd read more

Great customer service-have never had a problem in the 2 years we have stored here. Facility is secure and clean. Would recommend to anyone.

Aaaa storage at Dam Neck is a great place to protect and store your household merchandise.. The employees there are very nice and helpful...