U-Pack were terrific from beginning to end. Picked up pod as scheduled, delivered it all the way…read morefrom CA to VA timely, and held it until I moved into New place. Best value and service for long distance moving.

8 years ago, I experienced a great move with upack. The pick-up and delivery were prompt and on…read moretime. Excellent customer service, they were patient and professional whenever I had questions about the process which led me to use their service once more. Fast forward to today. On planning the move, once more the staff were excellent to assist with my planning as I knew there was going to be some delay between the time of packing and the availability of my new residence. They made me feel secure in a plan to pick up my trailer on 31Aug and deliver it promptly on 09Sep. The customer service professional advised me of an ideal plan and that they would hold my items if they happened to arrive too early. No problem, right? However, they didn't pickup on 31Aug as described, unknown to me I had to call for trailer pickup that was supposed to be pre-arranged but a call cleared that up on 01Sep and they hauled it off. Since then, the trailer has been parked in Winston Salem, NC. A follow up call to their toll-free number on 08Sep to a less than interested employee suggested it may arrive on the 11th but they do not deliver on weekends so it may be the 12th...13th...14th even. At this point I'm wondering if I am going to require shopping for a new wardrobe to start my new job at my new location. The truck location still showing Winston Salem, NC and it's the day it was intended to be delivered. I have had to reschedule my unloading staff appointment and have no idea when to expect arrival of my belongings. My first experience would have been a 5/5. This experience, I would rate a 1/5. At this point I feel concerned my property is not secure and that it has not made any movement in 9 days.

We were moving in to an apartment on the 4th floor. The elevator in that building broke down the…read moreday before our move. Big change! We called to let them know we would not have an elevator and were asked if they could call us back shortly. Within 15 minutes we received a call back. The job would be done. Thank you! They did a fantastic job moving us. They changed the two man crew to a four man crew and they were able to move us into our new place without the elevator. They got the job done in 6 & 1/2 hours having estimated 8 & 1/2 with two men and the elevator. The moving crew were great! Those young men were awesome! The office staff, Rachel and Kim, were extremely nice, helpful and thorough in assuring and ensuring everything was A-OK. They went out of their way to make sure our move happened. Everyone was tremendously helpful and I highly recommend them to all. Thank you all!

Moved Sat 18Jul When unpacked items I sent a message that night 629pm informing them I was missing…read moretwo comforters, sheets, and a weighted blanket. Monday morning they txt and asked if i located the items...told them they were not there. They said they would check truck and with drivers. I called to inquire again on Tues and Thur, finally Fri after I called again I was told they could not locate and there was no recurse. Worse customer service ever. They sent this msg Hi Tanesha, I just spoke with Barrett regarding the missing comforters from your move. Although this is usually not something we can compensate for, we can offer a $75 credit for the inconvenience. They were unbothered by my missing items and I still have not received any form of reimbursement. DO NOT Use if you dont want things to go missing.

honestly this one star review won't do much, but I'm leaving this because of one specific employe…read more Kelly was the rudest person I've met in a long time, she talked badly behind customers backs, after I left to my car and came back I heard her say something about my bald spot and it made me very uncomfortable and a little insecure. I dont expect anything to be done but I just need this to be known, what type of person you have working for your company.

My friend's car, which I purchased, had been stored there for 6 years. Inoperable, with deflated…read moretires and having never personally inspected, Bonnie (MyStorage Centers) helped me in shipping the car cross-country to Los Angeles. Bonnie arranged pick-up and inspection and took multiple photos of the car prior to shipping. This is not half the story. I had problems finding a reputable shipper for two months and during that time, Bonnie kept in contact with me and safeguarded car keys and its valuables. To top it all off, the car was stored there for 6 years outside and is in original condition! Thank you Bonnie and the entire Team at MyStorage Centers for your professionalism and thoughfulness. Regards, Phil S.

We made a reservation online for a trailer several weeks before it was needed. Basic planning is…read morekey to an organized life lived worry free. On pick up day I arrived to the pickup location, reservation email in hand, to find that the trailer I needed was not available. The "customer service rep" at the pickup location claimed that this is a problem with uhaul and was not able to contact them by phone for a resolution. I called uhaul myself who then claimed it was the fault of the pickup location that they didn't have my trailer. The uhaul rep was not able to find a trailer for me within an hour drive. Unacceptable as this was I had no other choice if I wanted a trailer. In an absolute stroke of genius, my wife suggested that we inquire with our original pickup location about a box truck. This would however be more expensive since uhaul charges for mileage but it did prevent me from having to drive more than an hour out of my way to pick up a trailer. They did have a box truck which worked nicely even though it tripled our cost and smelled of cheap cigarettes. The next time I need to move large items I will seek out other options.

DeAhna of the S. Battlefield location was very helpful in resolving an issue we had with our…read morestorage unit in another location. Thank you for being knowledgeable and helpful.

Amazing customer service! The on ground personnel were always helpful and friendly. Definitely…read morerecommend this life storage.

The absolute % WORST moving company on earth. I have moved with several companies world wide, this…read moreplace is another level of HORRENDOUS. Their workers are skilled liars as well. Do not sign anything until you review every line item, they lie and write that everything, and I mean EVERYTHING, is "scratched, dented and damaged" to cover themselves. Don't use them, you truly will be sorry.

So. I'm going to try to keep this short. Furniture scratched. Tables dented. Numerous broken items…read more The boxes were packed in such disarray. Literally like walking down a grocery store aisle and just swiping your arm on the shelf to knock it all off into a box. That's what our stuff looked like. Apparently they list that they don't pack liquids, sure that's fine - but why did you end up packing obvious liquid items that then leak all over the boxes? Packers showed up late, only two packers - took two days and they still weren't finished on truck day. (My one nice thing to say is that the gentleman packing my house was quiet and polite. Sadly they could use some packing skills.) The truck was late by over a week on delivering our items. If you get assigned this moving company -- SAY NO! Do not use this company.

Highly recommend this place. Owners are really great and communicating with them was very easy…read more We stored our camper there for a month. Convenient to get to with nice, open spots. Best storage place in the Virginia Beach area!!

From the owner: Welcome to Shore Storage of Virginia Beach! We are a brand new outdoor bulk storage lot…read moreconveniently located off of London Bridge Road. Fenced in, gate controlled, wide drive aisles and a variety of space sizes available. We offer military, AAA and AARP discounts.

Clean, reasonable, friendly, and professional staff. The facility location is convenient.read more

Jessica and Kimberly were absolutely amazing and extremely helpful! I would 100% recommend using…read morethis storage unit. Very clean and organized!