Leased an outdoor unit for 10 months. Came back to find about 10-20% of my furniture had water…read moredamage due to the unit clearly leaking - there was water stains on the floor, too. They said I had to work directly with the insurance company and wouldn't let me leave the damage merchandise there unless I was willing to continue to pay the $236/mo. No thanks.

Had some stuff here for over a year. Good prices, safe ans clean. Only complaint is the hours. I…read morewish they had been open more. I love Bob that works in the front office, he reminds me of my grandfather.

This place is the absolute worst!!! I was told that I was set up for auto debit three times and…read moreeach month my renewal comes around, they call me. I spoke with Moe and asked for the supervisor generated that he was the manager and there was no additional resource. This Guy was not interested in resolving the issue. He just wanted an argument. I'll me moving my unit this week.

This is an A++ storage business that is clean, temperature well regulated, and the BEST EVER staff…read morethat is so friendly and helpful. We are so grateful for them (and to them), and really happy for making the choice to use them for our immediate and long-term needs. We've since moved across the country but will ever fondly remember them for being a positive experience in our lives! Thanks Acorn Self Storage - Kris and Bob and all who have been so pleasant and kind every single time. :)

If I could give negative stars I would. They had a HVAC malfunction during the spring/early summer…read more(they won't tell us exactly when) and didn't notify any of their storage customers. The HVAC malfunction caused the moisture levels in our storage unit to increase so much that most of our items were covered in thick, yellow mold. They won't reimburse us for any of our belongings, any of our storage fees, they won't allow us to bring in a company to test the mold and they won't allow us to bring in a cleaning crew to help remediate the items. We've even offered to pay for the cleaning ourselves (something I don't feel we should have to do) Instead they want us to abandon our belongings, which they would sell at auction and keep the money for. Avoid this location and cubesmart entirely. CubeSmart doesn't have full control of this facility, they just handle the day-to-day management and the property is privately owned. They absolutely do not care about your stored items, they just want your monthly fee.

I moved my things in to this self storage after getting a great deal of 95.00 a month. I'm a senior…read moreand the move itself was physically difficult as I had no help. I was told my rate would not go up if I took the unit by manager by name of Paul. Six months later I got a notice that my rent was going up 15% and to expect this until it reaches a very over priced unaffordable rate. They lied to me to get me in.

Mr. David who helped me was excellent, extremely polite, knowledgeable and they keep the place very…read moreclean from top to bottom, front to back. They make sure everything is working properly and if you have any questions they immediately do their best to answer. This solves the problems. I give him two thumbs up and if I could 10 stars. They are extremely respectful and understanding as well as a safe and secure place!!! They are very welcoming and friendly!!! God bless them and keep them safe!!!"

BE AWARE!!! That if you plan on renting from Extra space storage they will raise the price of your…read moreunit after a few months more than $50. I started renting a unit in September at $145 for a 10x10. This month they raised the price to $198. They did the same thing to my brother last year. Other places th rent units raise there prices $10-$15. Not $53. KNOW THIS BEFORE YOU RENT FROM THEM.

The facility and General Manager William Tin, exceeded my expectations. I signed up online, and was…read moremoving items in shortly afterward. William gave us the tour and operational instructions, as well as gave us the option to choose another unit and personal access codes to the facility rather than those the system generated. Thank you!!

This is a very nice facility, very friendly staff and always helpful. The place is clean and access…read moreis very easy. I would definitely recommend this place to anyone looking for a good place to store their belongings.

Amazing experience with this company. The movers were punctual, courteous, efficient and very…read moreprofessional. Will definitely use them again!

M&M is wonderful! This was our 3rd move in the last 12 mo and had M&M move us all 3 times! Very…read moreeasy to book the move, with a contact for a personal move consultant. Easy to order moving supplies, delivered to your door in 24-48 h. The movers themselves are amazing! They are very meticulous, breaking down and wrapping all our furniture, unwrapping and setting up at our new apartment. Very efficient, professional, personable. Their rates are reasonable, and they are worth the cost. I highly recommend M&M for any move!!

The storage facility fits all my needs. Easy, convenient, clean and the owners responded…read moreimmediately when I needed a unit on short notice!

Great family owned business. Easy access and office staff are all very nice. I reserved 2 storage…read moreunits, but I ended up using only one. Alex refunded the payment for the second unit right away. I definitely recommend them to my friends and family.

I was not impressed with the Customer Service Representative at the desk on Friday, 5/29/21. My…read moresister was moving. She went in to obtain info on a unit. The lady at the desk yelled at her and said she could help at the moment that it would be awhile. No time frame. I then went in to assist. I barely put my foot in the door, lady yelled " I won't be able to help you now" I asked how long. She replied maybe an hour or so. Her tone was awful and very rude. I reminded her we were going to be paying customers. A better approach would of been for her to politely let us know it could be an hour before we were even spoken to. Needless to say we took our business a friendly storage facility in Hudson MA. Please train staff that customers are the reason she has a job. Treating one with disrespect does not work. Thank you! This was the store in Marlborough, Mass

I absolutely DO NOT recommend this storage unit to anyone. Poor customer service, my belongings…read morecame out MOLDY from a climate controlled unit, and they increased the price $10 a month shortly after I moved my stuff in. Moving my belongings out of this storage unit, I found that much of it was moldy. I want to make it clear that NOTHING was moldy before it went into the storage unit. It was in storage for 11 months. I was told that this was a climate controlled unit (which is why I chose it), so I am baffled as to how so much mold grew on my belongings. Shortly after I moved in, the company increased my rent by $10 a month. Doing this so soon after I moved in really makes it seem like they give you a more reasonable rate at move-in, but then increase the prices as soon as your stuff is in there and would be a pain to move to another facility. Lastly, when I moved in the woman in the office told me that the outside door (that leads into the hallway where my unit was) was always unlocked and so she did not give me a key (I was given the impression that keys were not issued since the door was to remain unlocked). When I went to get my belongings, I called ahead to let them know and to make sure that the door would be unlocked (I had gone once to check on my belongings and was unable to get in because the door was locked). The woman on the phone told me that I was given a key when I moved in and that the office was closed the next day so no one could help me. When I assured her that I was never issued a key, she told me that I may have just forgotten that I was given one and that it would cost me $25 for a replacement. I am 100% certain that I was never issued a key for this door, but the storage unit office insisted on blaming this on me and refused to offer me any type of solution. Because of this, we had to reschedule our movers that were supposed to arrive the next day. If you are looking for a fair company that cares about their customers and a safe place to keep your belongings, stay far away from this storage unit.

Horrific! Don't even consider renting a storage unit here. I was repeatedly given misinformation,…read morecharged erroneously, presented with a non-vacant unit with a broken door, and am still receiving past due notices for a unit I am not occupying. RUN AWAY!