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    Stormlab

    5.0 (1 review)
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    Services - Stormlab

    Web design

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    5.0
    (1 review)
    Web Design
    Responds in about 2 hrs
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    17 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.9
    (32 reviews)

    I am extremely disappointed with my experience at this location…read more I scheduled an appointment to have the back of my phone repaired due to a cracked back panel. During check-in, the associate mentioned a minor scratch on the front screen and suggested either a screen replacement if the part was available or a tempered glass screen protector. I declined any front screen repair and agreed only to the screen protector and the back panel replacement. I was told the repair would take approximately three hours and that I would receive a call when it was complete. After waiting five hours without any communication, I returned to the store and was asked to wait another hour and a half. When I came back, I was informed that my front screen had stopped working during the repair and would need a replacement if the whole phone. My appointment was only for the back panel repair, so I questioned why work had been performed on the front screen at all. The associate claimed the screen was cracked and needed repair, but I had taken photos of my phone before dropping it off that documented its condition. He then threatened to pull the security footage which I was more than happy to review and show the proof I had. Despite this, I was left with a phone in worse condition than when I brought it in. I was also assured that a claim would be filed and that a replacement phone would be shipped overnight. After receiving no updates, I contacted Asurion myself and learned that no claim had been submitted. I ultimately had to file the claim on my own after waiting more than 24 hours for communication. Navigating without a phone has been quite difficult especially with this process from hell. To make matters worse, I wI'll be without a phone for a total of five days. Throughout the entire process, communication was poor, commitments were not followed through on, and I never received an apology for the inconvenience. Based on my experience, I cannot recommend this location and would not trust it with future device repairs.

    So bad I thought it was a joke. I get a call that my son's Xbox is ready and to come pick it up, so…read moreI go to the store to pick it up. No one is there at 1:30p in the afternoon on a weekday; no sign, nothing. I waited for about 20 minutes and still no one showed up, so I returned home. As a remedy for this I asked for my Xbox to be delivered to my house to save me the return trip. They said there was no problem; just call the store and give them your credit card number to pay for the repair and they will ship it out. I call the store and they tell me they don't accept credit cards over the phone. Not a great experience which delayed my son getting his Xbox by almost three weeks.

    Stormlab - web_design - Updated July 2026

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