Just got set up with a storage unit and Riley was great to work with. Very efficient, and made the whole process easy and seamless. Units are affordable as well. I would recommend. read more

They raise prices randomly and blame it on market rates. The new customer offer is $1, with a promo rate of half of what I'm paying and a "STANDARD RATE" of 75% of what I'm paying. Poor shady business practice. Just be honest and tell me what my rate is going to be instead of pretending like it's due to market conditions. read more

If you're looking for a convenient storage solution do not choose Storquest. They force you to interact with the office for The sole purpose of upselling, turning literally the simplest questions into reasons you need to spend more money. Would leave 0 stars if possible read more

I would like to add that today is Mothers Day. this is the second review from the review below. per the review below, we both have called as we were told to in the response below. However all 6 times we called, we never received any help at all. My mother still can not walk. and lost her job. she has no means of income and we don't know if she will be able to walk ever again. this all happened in 3 mins. she was walking and then she lost use of her legs. so as I stated we did call again as they purposed they would help. again they did not help. but they did apparently think it was appropriate to call on Mothers Day to tell my mother that they put a lien on her unit. and then sent a print email after. Is that not the best Mothers Day present ! So kind. my mother called last month a few times. They refused to help her. all she asked for was the late fees to be taken off so she could afford to pay the rent. And on top of that, they almost doubled the rent. DO NOT USE THIS PLACE. THEY WERE SO RUDE AND UGLY TO MY MOTHER. THEY DO NOT CARE ABOUT THE SEVERITY OF THE THINGS GOING ON IN HER HEALTH AND LIFE. THEY JUST WSNT YO MSKE THINGS WORSE FOR HER. read more

I was overcharged $432 over a period of 3 years. I have been diligently trying to get this resolved. Ruben the manager refuses. Passed it on to Nick, the district manager who also refuses, in spite of all my documentation. They also have an obvious data breach, which Nick calls "just a little computer glitch". I have received 8 different emails with other peoples formation. Additionally, my credit card was hacked. I went in to give my new credit card information and asked to be on Autopay. She apparently didn't take care of that. I found out two months later after my bill had not been paid. And now I had late fees that they refused to reverse. I have emailed corporate now hoping they are more savvy than their minimum wage employees. I'm sure I'm not the only one experiencing these issues. Anybody else want to chime in? read more

Nice people work here but Storquest is run out of California, over my almost 5 yrs there they tried to nearly double my already expensive rent, in large increments, and without 30 days advance notice. You can expect that at least annually. They agreed a couple times to hold the rate where it was but recently they didn't honor that. After trying for four months, got a not quite 2wk notice they increased the amount a second time despite agreeing not to. Thankfully they only need 7 days notice on our end so I immediately moved out. I was on auto pay, never late. They just lost a good tenant, I will never rent from Storquest again. Also these units are not at all sealed so dirt and bugs cover everything, found 2 black widows in mine. I was there once when it was windy, whole building was moving like crazy, literal dust storm inside my unit, TALK ABOUT DIRTY AND DUSTY IN THERE! You really will need tightly sealed plastic bins there because all your stuff will be literally blanketed in dirt! read more

Facilities clean. Staff is friendly, responsive and helpful. Make the renting process very easy! Ability to reserve a space was key. Tony is always ready and able to answer questions. read more

Hello Jeannette, I have tried to contact you over the past month,but have been unsuccessful. Your storage account is now 29 days past due. The account balance is as follows: $39 for base rent $10 for required insurance $10 late fee that was applied on 5-31 for a total of $59 due on the account. In order to avoid any lien fees or auction status in the next few days,please give a call to the number listed below or simply reply to this email. Just keep in mind in the next few days,the only payment method that will be accepted is cash or a money order. I REPLIED WITH THE MESSAGE BELOW Hi I know I owe money, I am just going to have to surrender the unit because I can't pay anything anymore. My sister's won't help me anymore. I am just going to ask if I can just get my parents picture out. Thank you, Hi Jeanette, I will talk to (MGR) and see what she can do. She isn't in today,and I am really sorry! THEN THIS IS WHAT THE MGR'S RESPONSE WAS TO MY REQUEST. THIS ENTIRE NOTE ON YELP STARTED BECAUSE I JUST WANTED PICTURES OF MY PARENTS THAT HAVE PASSED ON, AND ARE NOW BEING HELD FOR RANSOM. I AM HOMELESS, I DO NOT HAVE MONEY OTHER WISE I WOULD PAY FOR THE STORAGE UNIT SINCE I DON'T HAVE ANYWHERE TO PUT ANY OF MY ITEMS. SO THEY WILL GO TO AUCTION. I HAVE ALREADY LOST MY ENTIRE FAMILY SINCE I AM HOMELESS, I SLEEP IN MY CAR, I DON'T HAVE MONEY, I DON'T HAVE ANYTHING I AM SHARING THE EMAIL THAT WENT BACK AND FORTH FROM StorQuest Self Storage MANAGEMENT and MYSELF BELOW. I DID NOT DISCLOSE NAMES BECAUSE THAT WOULDN'T BE RIGHT FOR ME TO DO. Cottonwood 9:08 AM (8 hours ago) MGR AT STORE QUEST Hello, Unfortunately we are unable to grant access until the account is paid in full. We have very strict policies on these situations. Thank you -- Assistant Manager StorQuest Self Storage 16980 Cottonwood Drive Parker, CO 80134 303-680-3330 ph 303-680-5023 fax www.storquest.com parker01@storquest.com ME: OK well I guess I will lose the only pictures I have of my 97 year old father's who was a WW11 vet and fought for this country and my mother who raised me because you are "sorry, we have very strict rules." Do you drive over the speed limit, or run a yellow light? Well those are strict rules that you don't follow, right? Shame on you. If I could pay I would but I am homeless haved lived in my car for 4 years. Rules can be broken under certain circumstances. I love you Mom, Dad and Meme (my grandmother) but because I can't pay for the unit so they are holding your pictures for ransom. MGR: Hello, I understand these rules seem harsh. Which is why we Have you sign documentation stating you understand our policies. What I am willing to do is, Once the account is set up and sent to auction, I can request personal effects back from the auction winner. This is not a guarantee, However I am happy to ask. Thank you ME: HARSH IS AN UNDERSTATEMENT. MGR: One other option would be for you to pay 75% of the total due, Which is $44.25 Today, and Vacate the entire unit today. Please let me know how you would like to proceed. Thank you ME: Well, it's going to go down. Because I am going to picket in front of the storage unit with a large sign. HOMELESS, Can't pay for my unit and I just want pictures of my parents. Holding for ransom MGR At this time, You are not welcome On Storquest Property . If you would like to take advantage of the offers I have made you perhaps we can work something out, However,At this time, I will let you know that if you are found on Storquest Property for any reason other than to bring your account current, Storquest will take Appropriate action.---- ME: I WAS JUST THREATENED BY THE MANAGER Storquest will take Appropriate action. ME I sent this to the Property Manager because she threatened me so she knows I have every right to picket. 4:36 PM (46 minutes ago) If organizers have not obtained a permit, where can a march take place? If marchers stay on the sidewalks and obey traffic and pedestrian signals, their activity is constitutionally protected even without a permit. Marchers may be required to allow enough space on the sidewalk for normal pedestrian traffic and may not maliciously obstruct or detain passers-by. May I distribute leaflets and other literature on public sidewalks? Yes. You may approach pedestrians on public sidewalks with leaflets, newspapers, petitions and solicitations for donations without a permit. Tables may also be set up on sidewalks for these purposes if sufficient room is left for pedestrians to pass. These types of free speech activities are legal as long as entrances to buildings are not blocked and passers-by are not physical Needless to say, I understand they want to be paid, but you can't take water out of dry sand or a homeless, destitute person who only has .32 cents to her name. They need more carts that don't jiggle and something to hold the doors open. I respected Brie read more

Rats rats rats. I advise anyone looking to rent here to run far away from this business. My stuff was in their storage for several months. When i went to start moving out i found that my unit had been ravaged by rats. They had crapped peed had babies and ate everything in the unit. When i brought it to the attention of the person running the place i was given rat sticky traps. The next morning I returned and found that 4 rats got stuck on the traps 2 on each one i was given amd they were still alive. I went back to get more and was told i had to wait till the pest control came back to get more. A week went by nothing another week nothing. I could not get my things out fast enough. I took pictures and filed an insurance claim only to find out that they only pay out $400 after they take a deductible out. I lost clothing, furniture, family heirlooms, photo albums, and much more. I went to a lawyer thinking i could sue for recovery but they had so many clauses in the contract there was no way to recover damages. The business knew that a tenant had rice in her unit and thats what brought the rats in and instead of notifying other tenants they did nothing. Now i am out thousands of dollars and no way to replace my things. They should be ashamed of themselves. Dont rent from this company they are horrible read more

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Beware of this property. We were out of state so we had to make our payments online. The local office claims that the corporate office did not inform them of our payments so they put our stuff up for auction. The local office did discover their mistake and attempted to recover most of our belongings, some things were not recovered. While we were still living out of state Megan called me to tell me that our unit was unlocked. She tried to blame us for leaving it unlocked. I reminded her that we had been out of state for years and the only people who had access to our unit was Storquest staff. I have found Megan to be rude, arrogant, condescending, and only interested in covering her butt. Her attitude did not change until I contacted her district manager. Before you put your stuff into the unit document, preferably with pictures and a StorQuest representative signing off on the inventory of everything is in the unit, Without proper documentation you will be unable to file a police report and/or insurance claim read more

Five stars for sure!! The customer service was amazing! The staff was friendly, professional, very helpful and the property was super clean and secure. My unit was half the price of Public Storage for the same size. I will definitely use them again in the future. Highly recommend!! read more

StorQuest did a fantastic job helping me to get set up with a storage unit and Tony went to extra lengths to work with my physical/health limitations so that I did not have to enter the office physically due to low immune function and environmental illness. I would highly recommend them! read more

Just rented a second unit to store building supplies. Clean secure units. Very friendly and efficient process to rent unit. Good location.

Love this place. I reserved a U-Haul truck here. Quick and easy. I checked in online the previous night. David is wonderful. He is friendly and efficient. The office is very clean. Thanks StorQuest. read more

I met with Brie who was super helpful and made my reservation process quick and easy. She walked me to the unit I would rent and let me make sure it was right for my needs. A 5-Star experience. Thank you Brie! read more

Great staff easy to deal with clean units and area. I will continue to use them for all my storage needs. I would recommend this place to anyone in need of storage. read more

Extremely easy to set up my new storage unit, they were super friendly and professional

Clean units and facility as advertised. Megan checked me in and was thorough in explaining terms and communicating policies. I wish everyone was so good about this. I feel secure with my items in this facility knowing the staff is so attentive to the facility and customers. Megan also lives on site and that is a real plus. read more

Brie & Tony are really sweet and helpful. They made sure that we had everything we needed and was all set up right before we leave. One of the best experiences we've had. read more

Megan is hands down the most warm and friendly person I've ever met from a customer standpoint. She truly cares about the safety and security of the tenants and our things. The price is great, I love the unique locks they have and I have total faith in the safety of my belongings! read more

Place is pretty clean an seems brand new. I rented a UHaul from this location and although it seemed a little more expensive than what I have paid in the past, it was last minute and convenient an they still had something available. read more

Clean. Friendly staff. Easy move in/out. Good rates. Will rent again from StoreQuest.

I never thought that I would be so impressed with a storage unit rental! They run an impeccable business! Every staff member was a pleasure to work with and the owner is wonderful. Not only did they treat me with the upmost respect but they also treated my family and my boyfriend (who I referred to them) with the same kindness. They worked with me through every step of every process from unit selection, moving trucks and moving out. My unit was exactly what I had asked for and their prices are very reasonable. The entire lot is well kept (including the very clean unit) and I felt very comfortable and secure leaving my belongings there. There were no surprises and they delivered what they had promised and more. It is such a wonderful reminder of how a good business is run. read more

I didn't use their storage services, but we got the last U-Haul over peak time during the summer and they made the whole process simple amidst a chaotic and stressful move. I loved their fast, professional customer service and would highly recommend them. read more

Not happy with the manager here. It's a shame because the price is great and the workers are very nice. Was told I had ten days to pay before a late fee was applied. Manager "could not" reverse late fee applied on the 9th day when I called to pay. Life gets busy and it was a holiday weekend and he wouldn't help us out...after we were told we had ten days. As someone who has worked in customer service, I believe you should honor what they have been told in the past. Very disappointing. Great experience here until this. read more

Hats off to Brie and Megan! Had to cancel a move at the last minute and their patience and understanding made all the difference in dealing with the other issues. Thanks StorQuest, you're our first call next time around. read more

The staff at this location was helpful and friendly. After my drive thru the mountains, I arrived right before closing to check into my storage unit. I never felt rushed or unwelcome. They even helped me out by offering to take care of my uhaul return. Ray and Dave were informative, happy and accommodating, a great welcome to Colorado! Thanks guys! read more

My family has used this place for a year or so. I decided I needed storage so I am renting one now. The unit was very clean when I moved in. The service is great now! I can't say it was always great, but I worked with Carol and she was outstanding. Thanks Carol! She cares about the customer and lets you know she's available for you! This location is super close to me, as well, which is a plus. read more

Megan at the StorQuest Self Storage was absolutely beyond incredible. She was extremely helpful, kind and professional. I am so impressed. Megan went far above that what would be expected. I am so grateful to her. THANKS MEGAN...you're the BEST!!!!!!! read more

Definitely not as friendly or easy to deal with as it was with the old owners. Confusing billing, put my unit under the wrong name, and I did not have a great experience when I called to sort it out - office guy has a bit of attitude. They have tripled the late fee and lock you out almost immediately. I rented a large unit here for 5 or 6 years (many thousands of dollars), but I will be looking for a new place as soon as it's convenient. read more

Very clean; staff helpful and accommodating; Kristan did a great job in finding the perfect unit for my needs. Follow up was prompt and rates are competitive. read more