Buyer Beware! I had a very bad experience with this outfit and will NEVER do business with them…read moreagain! I purchased a VFSE-24P Vent Free Variable Gas Log Set (which really wasn't vent free as my ceilings and walls have smoke damage from this Sassafras Log Set 5 years later!) And, after using it for 5 winters just to heat the room and for some ambience it's just a pile of metal and logs because it no longer works! When I asked Village Stove & Fireplace, in Teaticket, to repair the gas fireplace unit they said that my warranty expired a few months ago and now it would cost more to repair it than what I originally paid which was $1284.00! WHAT!!!!??? They retuned the Log set to me all disassembled and left itin a pile on my living room floor! Oh, and while I'm at it here I want to tell you of my experience with this store the following winter after first purchasing the set. I didn't realize I was out of gas from my outdoor gas tank and the pilot went out. When I called Village Stove they sent a guy out and told me it needed gas and left. Mind you, I just bought it the season before and the store is less than 1/2mile away. Well, they charged me another $150.00 to tell me I needed gas! No good will, just bought this expensive system and they are gauging for more money! After spending almost $1300 you'd think I would get more than 5 winters out of this cheap metal set! What a rip off that was! I told them I would never do business with them again! Buyer Beware!

Once you walk in their showroom door for the 1st time, Mike and Rose offer a friendly introduction…read moreand treat you with patience and respect. My wife and I learned a lot about the various product offerings, and they carefully asked for what we needed and envisioned for our home and matched us perfectly to a product. They were clear and spot on with what we were to expect through the final installation. Very communicative throughout. There is no better place on the Cape to go for a fireplace upgrade. I strongly recommend them.

Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group

I wanted a fireplace insert but the shape of my fireplace would make that an expensive challenge…read morethat would change the look, and I wanted to retain the cathedral opening look. So I searched and found CCFP and had a custom door and gas logs put in. Bob and the crew were attentive and pure craftsmen. They do amazing work with iron. I have had several workers in my home and they all ask who did this work?! It's truly a piece of art that makes the room pop! And the price was very reasonable for a custom job. Thank you CCFP for the great work.

We recently ordered a Falmouth bi-fold natural iron fireplace door set with clear tempered glass…read moreand are extremely happy with it. They came to our house on Cape Cod, measured the brick fireplace, then installed it a few weeks later. It has a real artisan-made quality and it looks and functions beautifully. We would highly recommend Cape Cod Fireplace Shop!

Sam was personable and very responsive. Would definitely recommend. I unfortunately needed a new…read moresystem, but Sam was able to source and install it right away. Very communicative and thorough.

How refreshing to have a prompt and personable response for routine maintenance from a contractor…read more Sam provided quality workmanship and clearly explained how to properly use and care for the gas fireplace as he performed a very thorough checkup. I wholeheartedly recommend him to those who value a knowledgeable and responsive service provider.

I had a chimney sweep about 2 mos ago by someone I have used for years and last week we had smoke…read morecoming down around our liner pipe from the wood stove we use every night in the winter. NOT GOOD, filled the house with smoke so stopped using the wood stove and called my Chimney Sweep and due to illness he suggested Atlantic Chimney. He called Atlantic Chimney for me. Two men came, assessed the problem, they thought it was one problem but found it to be another, fixed the problem and had me make a fire and waited to make sure no smoke back down and that I had a good draw up the chimney which I was having problems with. I cannot be more happy with Fernando and his associate for working to make this all work. I highly recommend them. WE live in Westwood MA and they came without an extra distance charge so maybe they have more offices than the one listed in telephone listing.

I hired Atlantic chimney to install a new chimney pipe, involving cutting a hole thru the roof…read more They installed it as scheduled. But, the 1st time there was a heavy rain, water leaked thru and got into a puddle on my wood stove, causing it to rust. They came back to look, said the pipe was leaking from the inside, although the flashing with the roof was OK. The inner pipe was scratched too, it looked as if a defective pipe might have been installed as well as there not being a proper seal on the inside. They came a second time and put a plastic bag over the chimney to keep more water from getting in and refunded the money I'd paid, then refused to do any more work to fix the problem. Coincidentally, my carpenter saw one of the techs at starbucks who told him "Bill is being an a_____ about this project and wants to walk away from it." Hopefully the refund would cover getting this chimney fixed by someone who knows what they're doing even though the rust on the stove is something we'll have to live with. In the meantime, dealing with their mess is a significant pain. Would you hire someone who did this??

I would not recommend this company at all! The older woman dayanny in the showroom will try to…read morecharm you to sell you the job and it will only get worse from there. The installers are so un professional and will damage your cabinets. I caught her in many lies as well. If it means to pay more somewhere else, do it! Horrible company. She is terrible

The most irresponsible granite company on Cape Cod! They were disrespectful to my mother and steam…read morerolled over her! They convinced her she was wrong and tried to cut into our cabinets to make up for their clear mistakes. The measurements they took were wrong in two pieces and bowed the wall so the fridge couldn't fit! The man was rude, interrupted us as we spoke and took no fault for the companies obvious mistake. Dianie who is the face of the company, often offered discounts and then denied it later. Luckily my mom had her on voicemail so we had to prove it to her to get the promised discount. Finally they brought in a carpenter who could see their mistake in seconds! Finally someone who knows basic math and physics! We put up with this for a month! Never trust this pathetic excuse for a company! Amazon you should all be humiliated with yourselves for the way you treated my mom. Unacceptable!

Great customer service. They came out within 5 Minutes of my water heater leaking and had it…read morereplaced within the hour. Later on my burner was having issues and Ryan came back out and fixed it free of charge.

I had McKenna at my house to add a heat zone some years ago. That went well…read more While he was there, he suggested that I get an electric water heater. He explained that my on-demand oil system could then be turned off in the summer, saving money. I stupidly trusted that advice rather than research it. First, it makes no sense for a weekend house to heat water all the time when we are almost never there. Second, electric at the time was the only source of energy that was more expensive than oil. And that was when oil cost a lot more. So there is no way for a more expensive energy source that is always on to save money over a cheaper source that is on-demand. To matters worse, he plumbed it after the on-demand oil heater. So I can't even turn off the electric and go back to the oil since it would have to fill the entire electric tank! He should have put it before the oil heater, or run a bypass pipe with valves. I blame myself for agreeing to it, but he should know better. But he got his up-sell I guess. I feel burned. I am still upset every time I have to go to the circuit breaker to turn it on and off when we arrive and leave.

These folks always do exceptional work on my gas fireplace. Their schedule is usually flexible and…read moreI can get them within a couple of days if I really need them. I find that their price is competitive and a great value for the service. I would highly recommend this company when it comes to utilizing them for your gas fireplace needs.

The Stove Place II Harwich Port, MA…read more My wife and I (Orleans, MA) had to replace our gas fireplace insert recently and The Stove Place 2 (in Harwich Port, MA) was highly recommended to us by several people. Although we initially thought our old gas fireplace simply needed servicing, it quickly became apparent that a total replacement was necessary. We visited The Stove Place 2's Harwich Port shop and spoke with Jeff, the owner. Jeff is a plain-spoken, straight shooter - the only kind I want to work with. He advised us on the models most likely to fit our current firebox, and what our installation options might be. Jeff really knows his business, so we were quickly able to choose the best solution for us. The people we worked with for the actual installation - Jeff, Bob, Dave, and Kent - were fantastic! I do not say this lightly, as I am a fairly tough critic. In short, they did what they said they would do when they said they would do it, and they did it well. Pricing was more than fair, and the customer attention was incredible. That's getting harder and harder to say that these days! Bottom line, if you live on Cape Cod and your fireplace (gas insert or otherwise) needs attention, you owe it to yourself to contact The Stove Place 2. I don't write many reviews, but I mean every word of this one - take that as my highest recommendation.