Very responsive! Installed a complete new a/c and furnace system. Good follow through even with city inspection.

Straight Line replaced the heating and air conditioning system in 3 rental units, and did an excellent job at a reasonable price. They kept me informed about the work they were doing, and it was easy to communicate with them. read more

Had a great experience with Straight Line Heating. Our heater was not working and they responded to help. Quickly diagnosed the problem and replaced part. Initially I believed their response fee was a bit more than others, but the cost at conclusion of the repair was very fair. I would recommend this company based on my experience. read more

We recently had our failing HVAC system replaced. I cannot say enough good things about the experience we had. We had numerous bids and decided to go with Sidney and Straight Line. It was a terrific choice. It was actually the best bid we received for the most amount of work performed. We had a Trane heat pump installed with a back up gas furnace for those really cold mornings along with new vents...a complete overhaul of our inadequate existing system. Justin and crew were great to work with...friendly, cheerful and professional. They also cleaned their work area at the end of every day which we really appreciated. The system works beautifully. I highly recommend Straight Line. read more

Unbelievable. Simple request to have someone come out and check on my ac unit was returned with immediate, "sorry can't help you". I understand having the right to reject jobs and being able to foresee problems down the line which I respect, but the problem is lack of hearing me out. I did not get a chance to explain the situation. I was just told no with a very sudden hangup on the other line. Not sure what the deal is with them. Go to On Point instead! They are honest and kind! read more

The guy never responds... took my call for a day and tried to guide me through a self fix that didn't work, then he just up and disappeared. Won't return calls or texts over multiple days. If you can't handle new business, say so. Super unprofessional. read more

If you're in need of High quality and great service then your in for a great experience with these guys. We needed a new HVAC system a few years back in our rental and we did our due diligence like in any big project we encounter. So we got numerous bids and any feedback from past customers and everything pointed toward Straighline Heating and Cooling. We had no regrets from using these guys. In fact we just replaced our HVAC system in our main house and Guess who did the work ? Yes. It was Straighline and if we ever need them for servicing or installing I will be calling Sydney and crew. Great job guys !! read more

We had a huge problem and no air during this heat wave. What a great company....responded immediatly and went over and above to help us. Very competent. read more

A big shout out to Straight Line Heating and Cooling for cleaning my system vents and completing maintenance. They were incredibly thorough and took their time making sure everything was completed. They also checked and cleaned the condenser. I'm am so grateful to find a company that does both vents and heating/cooling maintenance. read more

My air conditioner stopped working on one of our hottest days. I called a couple of local businesses and got no answer and one appointment three weeks away. I called Straight Line and reached Sydney. He said all of his trucks were out but he would swing by and take a look. He had the necessary part in the trunk of his car and fixed it. I really was amazed as I thought I needed a whole new system. He is reasonable and honest which I appreciate very much. He even trimmed a couple of shrubs which were too close to the system. read more

Sydney and crew came in and replaced my A/C split system including all new ducting and registers. Super professional, cleaned up every day, finished on time and on Budget! they installed a 3 ton heat pump and dual fuel furnace. I would highly recommend them. read more

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Highly recommend Straight Line Heading& Cooling. Our AC system died recently. While other companies were weeks or months out, Justin with Straight Line made it out within two days. Once it was determined that our AC would need to be replaced, and we decided to replace the furnace and ducts as well, Straight Line was very easy to work with during the bid and install process. Quality of work was exceptional. Both the HERS tester and the Country Inspector complimented the quality and cleanliness of the install. Overall we couldn't have been happier with Syd, Justin, David and the Straight Line team. read more

Excellent service and very responsive. Called Straight Line Heating and Cooling and Sydney in the morning and Sydney promptly answered the phone. I had a noise coming from my blower and needed it addressed ASAP due to the close of escrow. Sydney was able to schedule a tech the very next day and fixed the issue with minimal cost (very reasonable). I am so grateful for his help and prompt attention to my blower. The entire experience was so pleasant and he communicated every step of the way. Thanks again for everything. Definitely recommend their services. read more

We had damage to our heating flex tube and these guys were above amazing! After waiting on the first company with no follow through and bad customer service, we decided to try someone else. These guys are awesome. Sydney called us back right away, and we got scheduled for a check and then repairs the next day! We had no heat and it was getting cold, not to mention a newborn in the house and he was so generous to offer us some space heaters to borrow til the work was done. They were quick, professional, fair and reasonably priced. But what was over the top was the customer service. Thanks again guys! We will use you again for any of our AC and heating needs! read more

Had an AC issue where the AC wasn't cooling down the house. Sydney was able to stop by a couple hours after I called on a Friday. Justin and Dave came out Monday morning and were able to fix the few issue to get the AC working again. These guys are very professional and willing to help without charging you an arm and a leg. We're very happy with the service and will be using them for any HVAC issues in the future. read more

I had been struggling with a variety of A/C repair companies when we found Straight Line Heating. They came out quickly, figured out what the problem was and gave us an very reasonable estimate to completely replace our AC and Heating Units. They very quickly replaced the units. While they were working, they kept the job site clean and took care of our home while working. They provided us with a tutorial about our new unit(s) before they left. If you are looking for a good AC company, give Straight Line a call. read more

I just had a complete heating/air unit replaced by this company. The team of boss, office and technicians are friendly, knowledgeable, professional, quiet, trustworthy and incredibly tidy. It was a two day job and I was expecting things to be a little messy after day one. I came back in the late afternoon and found everything in perfect shape. Elfs at work???? Day two was no different. I believe, this was the first time ever I felt confident leaving strangers in my house with my animals and belongings. To top it off, they came in with the best estimate, beat the competition by $ 1,500 and didn't surprise me later with extra unexpected costs. Well done and thank you Sydney, Steffanie, Justin and Dave. read more

The whole process with Straight Line was fantastic from the start. Sydney gave me a verbal quote over the phone for a new Mitsubishi mini split system. I asked him to come by and look at the project, so I could get a written proposal. He came out and met with me and gave me a proposal on the spot. Their price was very fair and less than I had been quoted by others during my initial price checking. I gave a small deposit and my system was ordered promptly after. They had a change in their schedule and we're able to come out a week before the initial install date. Justin, Dave and another young man came out to install the system. They arrived on time and got right to work. Very clean, friendly and professional from start to finish. System works great and we are very pleased with the price, service and overall experience with Straight Line. I had a really tough time getting other companies to even call me back, and the ones that did seemed like a small mini split system wasn't really worth their time. These guys were not at all that way and took care of my needs quickly and made the process simple. Great people, great service and great pricing. Not much more you could ask for. read more

I sure don't know where any negative reviews came from. Sidney arrived to give us an estimate when he said he would. The price was fair. Tommy and Dave showed up on time and completed the work when they said they would. Good work, good price, good guys... can't ask for more. We will definitely use Straight Line again if the need arises read more

These guys waited after hours to help me out of a pinch. Such a nice bunch of people. Though young (to me) they were talented, efficient, and neat. Great work ethic that is so often missing in today's climate. I like their: Workmanship Customer service & Fare Pricing Call em up! Go in confidently knowing that your project will turn out well. read more

We were at our second home in Arroyo Grande, and found the heater had "died". It was very cold and inconvenient. Sydney came over in a timely fashion. He was able to replace the furnace within 2 days. This was very appreciated. He was honest and helpful. He gave us a very fair price on the unit. He is highly recommended! (I rarely write reviews) read more

Sydney saved the day. AC went out and it's supposed to hit 114 in Paso Robles today. He arrived within 2 hours of my call and replaced the capacitor. Back in business and my tenant is happy. Very courteous and helpful. I highly recommend this company, read more

Very helpful staff. Even though my homeowners association refused to approve my heat pump installation, Sydney did everything possible to make it happen. read more

Fantastic, professional service. I used them to fix a glitch in the AC when I was in escrow selling my house. I was very satisfied as were the buying agents. read more

I needed to have my gas furnace in my attic replaced after getting 30 years of service out of it. I contacted six HVAC businesses to come to my home and give me a quote. After evaluating all six quotes and speaking with each HVAC contractor I was most impressed with Sydney of Straight Line Heating & Cooling. Sydney was very professional and extremely knowledgeable, not to mention the best price of all six contractors! The proof is in the pudding, so to speak, and Straight Line did not disappoint. On the scheduled day of installation, Sydney's hard working son and knowledgeable co-worker came on time and performed the work. They were careful, clean, efficient and professional. They were one of the few contractors who were willing to install the furnace in my attic during the month of July when temperatures in the attic were 130+. Straight Line takes pride in their work which was very evident when I inspected the installation of the new gas furnace. Most of the other contractors planned to just place the furnace on the attic platform, which is not as earthquake stable as taking the time to hang it from the joist with all-thread and bracing it. They built a custom frame to hold the furnace to keep it from bending or twisting over the years. They installed a "full sized" drain pan extending the entire length of both the furnace and AC Coil. The attention to detail to make everything level and the craftsmanship that went into the installation was superb! I was most impressed with Sydney's idea to increase my air-intake utilizing my existing return-air opening by adding a second 14" tube without cutting the drywall ceiling opening larger as all the other contractors wanted to do. This not only saved additional costs, but actually was a superior design, adding a greater air-intake flow than what all the other contractors wanted to do which was to make the opening larger and putting in a single 16" tube. Now I have two 14" intake tubes, giving me 307 sq/in of intake flow, compared to only 200 sq/in of intake which the other contractors were planning to do. Sydney's decades of experience and hard working team, coupled with his excellent competitive pricing is the best solution bar none! I highly recommend Straight Line Heating & Cooling and will use them in the future when I need to replace my AC. Sydney even provided 3 brand new high efficiency registers at no charge and answered all my myriad of questions, both before and after installation. Sydney in fact encouraged me to ask questions, which no other contractor did and I was extremely satisfied with his answers and professionalism. Anyone considering replacing their HVAC system should do their homework by getting at least 6 quotes and you will be surprised at how competitive Straight Line Heating & Cooling is. They do the best work, use the best product, and are the least expensive. I Highly recommend Straight Line! James Templeton read more

I rarely write reviews, but Straight Line has earned a kudos. I had called around to multiple HVAC shops to get suggestions on what I should do after my compressor failed in the condensor (big thing that sits outside). Most of the places just tried to up-sell me on new coils, UV lights, etc.... I called Sydney, and he made time to come visit me that day and take a look (big plus for me as I have a busy schedule). Sydney took the time to explain to me the various options and gave a fair price on each for the work required. I had them install a brand new Trane condensor a few months ago, and I couldn't be happier with the results. He sent Justin (his son and business partner) and David over to do the work, and they were great! They listened to my concerns about proper placement of the unit, and even made a few improvements to the drain pipes for me. I highly recommend these guys, and will be calling them for all of my future HVAC work. read more

Terrible service! Do not let the previous reviews fool you. They are from the owner and employees of this so called company. I called them on May 31, 2016. They came to my home to fix my unit on the June 2, 2016. Now 30 days later I am still waiting for them to finish the job. The parts have come in and they simply will kot come to my house to fix the problem. Sidney (the owner) was rude on the phone with my wife after he told her to call him for an update of the issue. Nobody from this company ever calls back or simply refuses to call back after he said he would. When I confronted him about said issue his response was, "just open the windows you will be fine." Now that the parts are in to fix my a/c unit he will not come out at the quoted time. After I said it was unacceptable Sidney flat out hung up on me and refused to answer my calls. This company will take your money and you will have to fight to receive the service you pay for. Save yourself the time and headache. Choose a company that actually tries to care for paying costumers. read more