I've been out of the 420 space for about 15 years, so walking back into it felt like stepping into a completely different world. What stood out immediately wasn't just the product--it was the experience. Kyru made the entire process smooth, welcoming, and genuinely informative without ever feeling pushy or overwhelming. He has a way of breaking things down so you actually understand what you're getting, which is rare these days. You can tell right away this isn't just a job for him--there's real knowledge, patience, and pride behind what he's doing. That kind of energy makes all the difference, especially for someone like me who's been out of the loop for a long time. Strain Caregivers runs a tight, professional operation with a great atmosphere, and Kyru is a big part of why it works so well. If you're new, returning, or just tired of feeling like a number somewhere else--this is the spot. I'll definitely be coming back. --Sean read more

The absolute best place to go. Please explore the specials they have daily. You will love it.

Slow service, front desk girl wearing 10 pounds of eye makeup can't do her job. There's a security guy that takes his job waaay too seriously for someone making such a low wage. Minimal selection, higher prices than others. read more

Friendly and knowledgeable staff. We went in looking for pain relief for my mother and had no idea what we were doing. Staff was very help.

Always pleasant to visit for shopping for my eclectic taste. Love visiting on BIG SALE DAY. I can always choose from a variety of different versions of things. Gummies are my favorite. read more

The Staff and location is what the Strain is doing right, the added 50$ tax on 100$ buy is where they lost me. Save your money and go to another store, who is at least up front with an out the door price. You know it's bad when many of the staff told they don't even shop there with their discount. I'm Just saying it's hard to trust the kitchen when the chefs don't eat there. Until they fix the added price hike I'll be moving on. read more

The Manager John and everyone who works there are excellent. Knowledgeable people about there products and always very kind. I would highly reccomend this establishment. read more

Fantastic selection. Cameron is always so upbeat and helpful, always look forward to stopping in!

WOW! I'm SO HAPPY my friend referred me to this dispensary! The selection is amazing, and the person who helped me on the phone was so knowledgeable and patient with me. He even went out of his way to help me find a comparable product when the one I usually use wasn't available. DEFINITELY RECOMMEND this business! A+ ALL THE WAY! read more

Went in 2 different times for different Heavy Hitter deals . Both times been told they are out of the promotion item. 2nd time I went in the deal started on that day and it was early in the day. Seems like a bait and switch. Come in for the deal , oh there is no deal. Sorry but they lost a good customer. read more

I've been going here for the last three years and the service is the best. Ryu has a professionalism about him and is so informative and kind. This is the best place with a wide variety of products. Thanks again. read more

Ordered through Weedmaps today and happy to see a 20% off coupon available. Placed my order, used the coupon and waited for my delivery. Upon, arrival I was presented with a total of $230, which did not include that coupon. The delivery driver called in and told them the issue. He was on speaker and told me there is no 20% off coupon, only 20% off your 1st three deliveries and that I have already used those. Well, from the pictures below you can see that there indeed was a 20% off coupon, which had nothing to do with the first 3 deliveries and this coupon had been accepted and applied to my order. The man on the phone was rude and dismissive of my problem. No one even bothered to call and tell me. They just showed up with my order and a total that was $50 higher than expected. I am not at all happy with The strain. "The Strain Team Cares" is the first thing you will see when you go to their website. Well, I call bullshit on that. Save yourself the time and headache of this overpriced, pathetic excuse of a dispensary. There is plenty of competition in the area. Going anywhere else would be a better option. You have been warned. read more

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MAMMA OG ALWAYS SUPPORTING STRAIN, Love the high quality products, best customer service, and I always get treated like FAMILY- I have been going to this dispensary since it opened and have seen nothing but improvement after improvement and now that they have expanded into their new building It is so awesome as their new location is so spacious & filled with lots of great items from flower to concentrates, pre-rolls, vapes, dabs ,CBD ,edibles, and merchandise and much much more - And I love it all, So for all your recreational or Medical marijuana needs I highly recommend this place to anyone especially the people from SIMI VALLEY, shout out from the 805. Big up's to the managers Patrick and Millie, you guys are the best and I thank you for always sharing the love, you are highly appreciated and much respected! So thank you STRAIN for all the years you have been taking care of ME, (MAD RESPECT) --MAMMA OG-- read more

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Great customer service well. Great knowledge of inventory, felt very safe. Really like their specials. Always have competitively priced product. read more

I've been coming to Strain for almost 3 years now. Strain has helped me maintain my life (chronic pain sufferer), while specifically targeting my needs and personal preferences. That said, Carter and Ryu have gotten to know me and I can't tell you how much they help my experience. I'm so thankful for Ryu and Charter, along with all your other wonderful employees, and just being there to help others. CUDOS!!! read more

friendly service, knowledgeable staff, great prices, good selection, consistency. A great place to visit

The Delivery team knocks it out of the park every time I call. They're quick knowledgeable and it's FREE !!! ‍ Appreciate all the help they provide with A 1 service. 5 Stars for me every time read more

Super knowledgeable staff, very friendly, great selection and value too. They always have good deals going on.

Very clean and friendly environment. I was recommended a specific product that I ended up really enjoying!

So, as an "older adult" I went in with trepidation. The staff was nothing but kind and patient!!! Listen to my various health issues such as pain and inflammation and sleep issues. They guided me but definitely zero pressure. Jimay helped me most recently and he's a pure gem. Lastly they have a lot of special such as the sleep aid I use called Wyld is buy 2 get one free on Fridays. Thank you!!!!! read more

Professional, welcoming, and knowledgeable staff. Amazing selection of products, at the best prices I've seen. Such a great dispensary!

Update at bottom: The closing manager Cory....absolutely rather close up shop then fill an online order placed earlier in the day! It didn't matter I was a C7 Quadriplegic who depends on herb to control my spasms and pain so I can sleep. Also, I've been a customer for years here!!! I called at 7:52pm and spoke with Jess who ask what car I was in then said that it would take a few mins to see who could bring out my order. Literally at 8:01pm, Cory (or Kory who said he was Closing manager) comes out to my van and said "It's to late to bring your order out!" Well, they say customer service is key...and now I know that Quadriplegics and Para's are not welcome around closing! I now will post on FB as well as telling my Northridge Spinal Cord Injury support group to go elsewhere...oh, and they will! (Northridge Hospital SCI group on FB, many members have be approached by other Dispensaries) Sure, I will have a full night of unbearable spasms and pain...but at least Cory got to leave right at 8pm. Feel free to contact me ownership...My order was for $170 on Sunday Apr 3. Oh...and check my past reviews of places I go...I'm not just some angry gimp that gets mad for no reason. This was just wrong! Michael Lee PS It is a shame because all the other employees (especially Jess on the phone) have gone above and beyond to help someone who absolutely benefits from this medication. My bad for depending on just one location for my meds! UPDATE: The next day I had a voicemail on my phone from Rebecca (spelling looks off...sry). She was very professional and totally understanding of the situation. She recommended I call in and speak with her directly. Not only did she resolve the issue, but had it delivered to my house. This is the quality employees I know and love here! Gabby on the delivery team was extremely helpful and nice when delivered! And as far as my feelings about Cory, I chalked it up to someone having a bad day (which we all have) and I even look forward to working with him in the future! Thank you Strain for looking out for me! read more

Strain Caregivers - That's my gimpy ass there in front...yes Cory...I'm a real Quadriplegic! - Cannabis Clinics Near Me - Chatsworth, California

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The first time we came here I had my 81 yr old mom who wanted edibles. We'd been to a different place but Strain is so close to my house it's so much easier to just go there. My mom didn't;t like teh waiting area because its sort if a long dark hallway. You go up to a window ad give your ID and if its busy you wait. It felt like going to a dmv or something- BUT then they put in a lot more light and decoration and plants and it's way more inviting now! I don't know much about all of the products or even really the prices. I pick my mom up a few boxes of Stizzy edibles once a week or so. Mondays are usually the go to day because there's %15 a discount on edibles Mondays. The real reason I am doing a review today..since I just left there and it's Christmas Day- is that the one thing I find unique to Strain is a GREAT STAFF that seem to like their jobs and like EACH OTHER. They really seem to get along well and they are so professional and friendly to customers. Since I go weekly it's always a consistent vibe. They're fun, friendly, knowledgeable and helpful. It feels nice in there and not snooty or awkward. I apreciate Strain and the employees especially! Thanks so much for doing the work you do and being great at it! read more

On this rare occasion, I am giving this place a five out of five, only for the fact that the customer service above average and very informative. My bud tender was able to help me understand the differences between the products they offered and was very clear about the effects of what I was interested in buying. It's nice to go somewhere and say... "This is what I'm looking for" And get immediate options. The discounts are very alluring, By giving the first timer a %15 discount and %20 On your second visit. Pro: great customer service Con: facility and displays are too small for the options available. read more

These folks are amazing. I have a compromised immune system, and I'm not able to go out much at all during Covid. The staff has been accommodating, friendly and patient. Their delivery option has been a god send. I am able to place my order online or by phone, receive contactless delivery, and they even send me txt updates on my delivery driver's ETA. They have reasonable prices. They have the freshest and highest quality products. It's convenient and secure. This is the only place I'll shop! Thanks guys. read more

Easy to get in and out. Friendly staff. Helpful. Good selection of vapes and flower .

This place is always a go to when I'm in CA. Ophelia was absolutely amazing and such a sweetheart. She totally helped me in what I needed! Can't wait to come back! read more

Carter is awesome, the strain is my most preferred spot to go, they make sure to take care

Awesome ownership, and service is top-notch. They just relocated next door into an amazing new location that you need to check out!

Great staff, friendly, helpful, knowledgeable. We have gone in person as well as had product delivered. I have never run in to a problem. The website set up is very user friendly as far as menu set up, search engine is easy to use when looking for something specific and I would say their menu is very current and kept up to date. I've had other dispensaries call usto tell us our items are unavailable . I've never run in to that issue with Strain. Give them a try. We think you will be happy. read more

Make sure you get there 30min it's before the posted closing hour or you won't get sh*t. Even when you place an order. They should be everyone's absolute last resort, since literally the only positive is the location. read more

Strain totally took care of me by refunding my money and setting me up with a new rig. Fantastic customer service. I wasn't really expecting anyone to get back to me. I just accepted it as a loss and was ready to move on but they came through for me. Thanks guys & gals. I'll be back! read more

Great customer service! They go over the top to make their customers beyond satisfied! Spoke with Ryu (manager) about an online order issue, and it was the easiest, most pleasant experience, and this is not unique. I've needed help with orders a few times and am always super happy with the resolutions. Oh, and shout out to Steve and Gabby for always being friendly and professional with my orders are delivered. read more

The absolute best store for your needs. Clean. Organized. Friendly people. Lots of help. They deliver locally- which is a godsend for disabled people like me who can't drive. I won't even try anywhere new, because I have never had anything other then a great experience. read more

I have loved this place for years. Best service in the valley. And now at their brand, new location, it's just 1 million times better. There is nothing this classy and Chatsworth. Feels like walking into a palace. This place has just gone from strength to strength. read more

New store, same old products, same eye gouging high prices with no proper discounts and to add to injury their after sale tax is the highest in the San Fernando Valley. When I went there where seven budtenders just standing around like what's with all the long faces it was like I was in North Korea all over again.. They only had two customers smh what worst is the managers came out from the back and join in on the standing around and just stared it felt like they where talking about me. There selection of product remains the same nothing new or exciting or worth asking about especially when the budtenders have no knowledge of what's on their shelves. I usually buy pre rolls for my boyfriend but the vibe was so standoffish that I just left. One positive was that there's plenty of parking now. But you don't have to take my word for it you be the judge. If you're looking for better prices, new product, first time 50% off go to Xzibits West Coast Cannabis in Chatsworth. They have better prices, great deals and a friendlier staff. read more

I have always been helped by knowledgeable people who have treated me with respect. I only shop here because I can usually get THC Design's Crescendo & Grape Pie, my go to combo. I received a call stating they had me on a list for those strains & they were in stock. I went the next day & picked up my meds. Thanks to everyone read more

My go to spot. The staff here are so educated and always put me onto the best products for me and my budget. The latest is liquid diamonds from gold drop and these color carts based on terps. High grade medicine for me. The shop is always clean. Staff always happy. And great music. Thanks team. I will be back. read more

Second time I've gotten Dr norms cookies from here and they've gotten moldy within a couple weeks. Not sure if it's norms, they are packaged as softer cookies than they used to be years ago... damn shame. Loved the brand for years now read more

Strain Caregivers - Cannabis Clinics Near Me - Chatsworth, California

I went in today and was shocked by the staff here. The Woman up front called security as soon as I walked in and security told me that I cannot come in because I am banned. I asked why and he looked in the system and said it was due to a counterfeit bill. I said I am not that kind of person and that is was definitely a mistake. The security guard told me there was nothing he can do about it that he cannot allow me to come in. I have been going to this location for almost 2 years and never would I have thought I would be approached like this. I even said that if for some reason the ATM gave me a counterfeit bill that I had no clue about that I would replace the $ for that bill(s). If you are going to approach me please have your facts straight. Every time I go there I park right in front in an exotic six figure car and I'm being approached about a counterfeit bill SMH. Their loss because I will not be going back here again and I will tell all my friends and family not to go here again either. Strain Staff you were wrong with your approach and your wrong that I gave you guys a counterfeit bill. So now you will lose a loyal customer and all of my friends and family. To the woman up front when you see me getting out of my orange car just know that car is worth more than you will make working 3+ years at that place. (But you accuse me of paying with a fake bill) LoL SMDH read more