We visited here last summer to order my mother in law's headstone.. customer service was good, fellow was helpful and knowledgeable. We were told it would be installed in the fall and would receive a letter when it was. We never got a letter but assumed when no one called us, it was likely done. We went to see today May 2...no headstone..just called and was told they never got out there last fall..it should be done in next few weeks. I asked how we would know when and was told we should get a letter? No apology or anything..this is a business where you should be especially attentive and compassionate I would think..did not get that feeling at all read more