We hired Stratus Building Solutions for a deep cleaning service, expecting a professional and thorough job. Unfortunately, what we received was one of the most disappointing cleaning experiences we've ever had. Despite paying extra for a comprehensive deep clean, it was clear that the service provided fell far short of that standard. Trash was left behind, dusting was skipped, floors were partially mopped, and surfaces remained visibly dirty -- it was clear the job was rushed and carelessly done.
When we brought our concerns to their attention, we were met with defensiveness rather than any willingness to make things right. Instead of addressing the issues, we received excuses like, "That's not part of our standard service," even though we had specifically paid for deep cleaning. There was no accountability -- just pushback.
We requested a re-clean in hopes of a better outcome, but the second visit was no improvement. The team did the bare minimum once again and ignored the specific areas we had flagged. It became obvious that they had no intention of rectifying the situation or delivering on their commitment.
This experience was a complete waste of time and money. If you're looking for a cleaning company that takes pride in its work and values customer satisfaction, look elsewhere. Stratus Building Solutions overpromises, underdelivers, and shows no interest in standing behind the services they sell. Strongly advise against using this company. read more