As a former professional athlete who suffers from joint stiffness and flexibility issues that can result in pain I thought I would give Stretch Zone a try to help alleviate my symptoms. They were offering a special during the pandemic of $140 for 4 sessions which was down from the normal rate of $200.
The first session I had was decent, not great. After my first session I was handed to young kid who really didn't know what he was doing, but he was in shape so I guess he looks the part and is passable to the majority of their elderly clientele. If you ask any one of the staff how much formal training they have outside of stretch zone the answer will generally be very little. There is a reason this company is not approved by the Better Business Bureau (BBB). After I had completed my 4 sessions that I thought I had purchased I left thinking I'm glad I didn't sign up for more than 1 month. It wasn't awful but it was far from good. Every one of my previous three sessions had ended with the staff member asking me when I wanted to book my next appointment. After my last session, the staff member said goodbye, we shook hands and I left. No mention of "When do you want to come in for your next appointment?"
That was in August. I looked through my credit card statements to find two more charges from Stretch Zone for $140. I called them up and told them that I had no idea the auto-bill had been turned on. They told me it was part of the package and that there were no refunds. I used the 4 stretch sessions that I thought I had purchased during their special. I did not show up for any stretch sessions in September and do not plan to for this month of October which I just found out has also been charged to my credit card. I only realized the value that I believed I was paying for, 4 sessions for $140. I am perfectly ok with paying the first $140, but the last two charges for the last two months I will be disputing. The staff was pleasant from a personableness standpoint but its a mill and their business model works best when people pay and then don't show up or book appointments.
I wish I didn't have to write this because I'm sure most of the staff are good people. However, the configuration of their business model and marketing are deceptive toward their customers. Its a great idea and I hope some company eventually figures out how to deliver a reasonable value proposition to its clients without screwing them. Take a look at the link to their page on the BBB that I have inserted below (might have to copy and paste it) to get an idea of what other people have experienced when engaging with Stretch Zone. Sorry Stretch Zone, but I would rather stretch on my own.
bbb.org/us/fl/fort-lauderdale/profile/physical-therapist/stretchzone-inc-0633-90349729/complaints read more