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    Fairway Physical Therapy

    5.0 (1 review)
    Open 8:00 am - 2:00 pm

    Services - Fairway Physical Therapy

    Physical therapy

    Therapeutic massage

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    6 years ago

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    Saylor Physical Therapy

    Saylor Physical Therapy

    3.4(12 reviews)
    0.3 mi

    Overall, I sincerely appreciate Saylor PT. I have received treatment at the WPB FL location from…read moreboth Kaitlyn and Karlene, who are both exceptional and highly skilled. I value the fact that at Saylor, the therapist is present with you for the entire hour. The front desk staff at this location has been outstanding, although my experience at the Wellington office was quite the opposite (which is now closed, and I am not surprised). If I were to rate the therapists and the WPB office, they would undoubtedly receive 5 stars. I am quite disappointed and perplexed by the abrupt closure of this office this week. There is, however, one issue that has been raised by several individuals: the matter of missed appointments. I have been a patient at Saylor for a very long time and have missed only ONE appointment during that period. On that particular morning, I woke up feeling very ill, making it impossible for me to attend. In fact, it would have been IRRESPONSIBLE for me to show up, as I could have potentially infected my therapist, other therapists, and fellow patients, some of whom are in poor health. I called immediately upon realizing my condition to inform them that I could not make it. They were understanding but informed me that I would need to pay the fee out of pocket. I expressed my dissatisfaction, considering this was the first time I had to cancel, and was told that this was the policy. While I understand the policy, I had never missed an appointment before or since. I insisted on speaking with her supervisor. I explained the situation and emphasized that I should not be charged for the reasons stated above. She ultimately agreed not to charge me but mentioned that the therapist would lose that hour's income. I did find a way to compensate her. If anyone from Saylor reads this review, I hope they will consider implementing a new, more compassionate approach to handling such situations. I would recommend that a reliable patient not be charged after maintaining a consistent appointment schedule for six months, in which case Saylor could ensure the therapist is compensated. This approach would help keep clients satisfied and staff healthy. Additionally, it is preferable for Saylor to avoid having sick patients in the clinic. You would lose more money in that case.

    While my physical therapist was excellent, my experience with the billing department was…read moredisappointing. I have Florida Blue insurance and was initially told my responsibility would be a $30 co-pay per visit. This remained true until my second evaluation, after which my charges increased--without any prior notice or explanation. Weeks later, I received multiple unexpected bills for past appointments on top of the co-pays I had already paid. This lack of transparency was frustrating and avoidable. I would have appreciated being informed of the change in billing before treatment continued, or at minimum receiving accurate charges at the time of each visit so I knew what I was agreeing to pay. Due to the poor communication and unprofessional attitude from the billing department, I ultimately chose to stop treatment. This was unfortunate, as the physical therapists themselves were knowledgeable and genuinely helpful.

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    Saylor Physical Therapy
    Saylor Physical Therapy
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    Fairway Physical Therapy - physicaltherapy - Updated July 2026

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