My experience with the finance and scheduling departments at Cleveland Clinic has been abysmal…read more My surgeon scheduled my surgery at one CC in Stuart Fl for late November and I was told I was all set. Then I got a pre-surgery bill from CC that said I had to prepay $55,000 even though the procedure is covered by my insurance. When I inquired of the CC financial office, I was told that CC was not in network for my insurer, Aetna. I called Aetna who said that CC was in their network. I had CC and Aetna conference, and Aetna confirmed that CC was out of network. I called my insurance agent who researched and said that, because CC had acquired so many of the local hospitals in Florida, it was possible that the particular one my doctor chose had not yet been accepted. I took the agent's suggestion and asked my surgeon's office to check another CC hospital in the area and sure enough, that one was in network, so we re-scheduled the surgery. A few days later, I got another email from the finance office at CC saying that I had to prepay $44,000. While less than the previous amount, it still made no sense. I asked my surgeon's office to intervene and find out why they were asking me to prepay for a covered surgery. The surgeon's scheduler said that CC did not know why my insurance was not accepted but gave me a "patient advocate" phone number to call. I called the patient advocate number, and it was 15 minutes with the advocate before he realized that I was not in Ohio. He gave me a patient advocate number for Florida. The patient advocate in Florida quickly had an answer for me. I was being billed by CC for the surgery because they wouldn't know what Aetna's coverages were for 2025 until after January 1 (it was now December 19th). She said that If I called January 2, they would have a definitive answer for me regarding coverage for my surgery. Meanwhile, the CC scheduler called me and suggested that I keep the date of my surgery, January 10 along with the appointments for blood labs and pre-op on January 3rd and the medical clearance appointment on January 7. This way, she theorized, I wouldn't risk a long delay for the next available surgery date. At 9 am on January 2, I called the patient advocate and was given the finance department and the person said she had to do a little more checking into the coverages but would definitely call back that day. I reminded her that the call back was essential since my pre-op appointment was at 7:45 am the next morning and I did not want to keep that appointment unless I was assured that it was covered by my insurance. I didn't get the call, and it was approaching 4 pm so I called them back. After the annoying 10-minute hold, I was told that I needed to download my insurance card because the one they had showed an issue date that was too old. I asked if they could just check with Aetna to confirm that I was covered. They said they couldn't. At this point, it was time for me to pull the plug on Cleveland Clinic. I asked this person to cancel my surgery and all of my appointments. She said she would switch me to the scheduler who could take care of that. The recording told me which number to press which I did but it then hung up on me. I called again and informed the person that I wanted to cancel everything and told her in general terms it was because CC's bureaucracy was driving me loony. She apologized that I had such a bad experience and said she would cancel everything. A half hour later, the scheduler called me back and said the CC finance department said I couldn't cancel the surgery, only my doctor could. I don't know if it was deliberate, but by now, my doctor's office was closed so I had to leave a message and hope they cancelled it before the appointment so that the incompetents at CC finance don't send me a bill for missing the appointment. If they do, I plan to file in small claims court. Yelp won't let me give a no-star review so I gave one star so I could post this. It should have minus stars. Dan Hogan Stuart Florida

Cleveland Clinic - Dr. Ronald Raspberry…read more Everyone blames everyone else. No one takes responsibility. To the point that getting it right is no longer the point, but who did it wrong. Radiology says it was Dr. Raspberry, Dr. Raspberry's office doesn't answer the phone. This is my second experience with Cleveland Clinic's Radiology department. The first time they mislabeled an arm x-ray - they showed that my injured arm was right and not left. When I asked them to fix it, they said, well, surely they'll be able to figure out which was broken. - After several calls to the orthopedist and the x-ray department, they finally changed it. Today, I went for an appointment that was scheduled over a month ago for a ct scan with contrast. I looked at the instructions a few days ago and it said to prepay my deductible and don't eat. So, I followed the instructions. I even checked again last night. I went in today for the scan and was walked back to the imaging room where they told me they didn't have my previous records and that my doctor was supposed to tell me to get my own blue liquid to drink - and didn't. They knew this before I got left. Then, after 15 minutes of supplying them with records, blood tests, and previous doctor information through my cell phone, they sent me home without my ct scan. On top of this, I pre-admitted online. This is one of many poor experiences that I've had with doctors here and I've decided I'm going to find doctors outside of the area and definitely away from Cleveland Clinic. My husband called and asked for my $250 back and they agreed. Which is good, but it took too many calls to too many people to get it done. To top it ALL off - at 9 am today the instructions that the doctor's office was supposed to give me - magically popped up in mychart. This was after the time I arrived at the hospital for the procedure and is time-stamped as such. It's bad enough that the doctors and radiology department are negligent, but changing the records after the fact isn't honest.

This place was amazing. My son had to get an MRI for his shoulder. They were able to schedule him…read morein immediately. When I arrived the front desk lady was very pleasant and helpful, super nice girl. They got my son in right at his appointment time, it was great. I had the best experience here. Thank you Beaches MRI!

I don't like leaving negative reviews, and my experience getting the MRI done was fine. It was the…read morefollow up that is lacking! Trying to reach someone to get the report, just trying to speak to an actual person about your medical records is almost impossible. It's quite frustrating.

Very nice place , Clean and professional,…read moreInteresting concept with an upsell of Course. Results are fast .

They were all very professional and efficient. Brad was very kind and knowledgeable about the heart…read morescan. We will go back again, Ty.

I was sent to Stuart Radiology to have a ultrasound on my left upper forearm , diagnosis, :…read moresuspicious infection? My ultrasound technician (Leslie) after initial scan realized there was more to it than the diagnose initially mentioned for this scan. She changed the procedure, to a full scan of my neck down to my forearm which revealed; phlebitis/DVT. Her professionalism and extreme knowledge help diagnose the real issue and now I will be able to get the correct treatment needed to resolve my issue. Can't say enough about the total professionalism , knowledge and care that I received today of the entire staff at Stuart Radiology. Thank you much Joe L

Been here many times throughout the years and always been treated with respect and polite people…read more Would recommend to anyone needed tests that they do, always fast.

Anything associated with Cleveland Clinic is typically subpar. We went here for imaging and what…read morewe have seen with Cleveland others here is FL is incompetence in billing. First, they don't send a bill, but an email. NO, send me a damn bill. After months, I see a bill; the insurance is incorrect; we are not covered by Medicare of FL or Florida Blue; how do you screw that up? Then there is an insurance adustment, then rescinded, then put back. Hmm, it tells me youdon't know how to do your job. Yeah, run away from this place

All I needed was someone to look at my finger to see if I needed a stitch. Loved the physician. The…read morerest of the staff? Not so much. The person who took my vitals was actually condescending and rude. I've never been treated like that before in any doctor's office, nor do I want anyone else to be treated like that. I will not go back, and I do not recommend.

Went in on a Saturday and everyone was very friendly, patient and professional with my 3 year old…read moreson who was hysterically crying from an ear infection. Definitely would go back and recommend to anyone.

Terrible customer service! supervisor yelled both at the patient and on the referral doctor. This…read moreis inacceptable. They make it very difficult to schedule an appointment and they claim that they do not except general Medicare and require ti pay out of pocket- which is a false statement! You'll never go there again and will advise all doctors. I know do not refer patients there unless they improve their policy and humanity in serving patients.

If I could give a negative rating I would! Two encounters & neither was good ! Canceled…read moreappointments, couldn't reschedule that day ,anywhere . Second appt. late because of late patient showing up ! Took them ! I missed appt. . because!

Today my husband was transported to Cleveland Clinic Martin North with severe hypertension, and…read morewhat could have been an incredibly frightening experience became one filled with reassurance, compassion, and outstanding care. From the moment we arrived, every single person we encountered was exceptional. The front desk staff welcomed us with kindness and efficiency. The security officer treated us with genuine compassion. The nurses were attentive, reassuring, and incredibly skilled. The CT team was prompt, professional, and caring. Most of all, I want to recognize Dr. Aton Osbourne. He exemplifies everything you hope to find in an emergency physician. He was thorough, knowledgeable, patient, compassionate, and took the time to explain everything in a way that gave us confidence and peace of mind during a very stressful situation. His bedside manner is truly remarkable. In today's world, it is easy to hear stories about what goes wrong in health care. I believe it is just as important to recognize when a hospital and its staff get everything right. The team at Cleveland Clinic Martin North treated us not as patients, but as people. Their professionalism, teamwork, and genuine concern for our well-being were evident every step of the way. If this experience is any indication of the standard of care at Cleveland Clinic Martin North, our community is incredibly fortunate to have them. They have earned our deepest gratitude, highest respect, and complete confidence. Thank you to every member of the Emergency Department for turning a frightening day into one where we felt safe, cared for, and truly in the best possible hands. You are all superstars, and your dedication does not go unnoticed.

I was extremely well taken care of at Cleveland clinic north…read more I brought in by rescue to the ER Put in PCU for a week. The entire staff was caring and supportive. Excellent quality of care!