Quality beds and for me it's the pricing their prices are super Fair compared to everybody else's…read more And they don't pressure you or force you into those plans that make you have it automatically withdrawn out of your account every month you can simply purchase a 30-day plan no pressure.

Elle was a great help when I needed help with what lotion would work the best for my dry skin. she…read morealso kept the place nice and clean

Terrible customer service!! I requested to cancel the membership and the staff informed me that I…read morehad to send an email to cancel; however, they provided me the wrong email and it never got cancelled. I was told that the correct email was provided in my contract. I never imagined I'd have to check my contract for the correct email. I just assumed the staff would know the procedure for cancelling, but I was wrong. Be careful when canceling folks!!

Let me preface this review to say that the beds and facilities are clean and the staff is friendly…read morefor the most part. This review is for Abby. Worst customer service experience I've had in a place of business in a long time. I went in for my usual spray tan and to give my 30 day notice of cancellation as I've moved and this location is no longer convenient for me. Upon cancelling, they charge you a $16.50 cancellation fee. My question was "will I be able to use the spray tan through the 7th of October with this additional fee?" Is it like a proration? The answer was no. "It's a charge so that you aren't charged again October 1st. Unless you cancel exactly 30 days in advance, you'll be charged this additional amount." I've been frequenting tanning establishments for years. Generally, they all want a 30 day notice of cancellation, but prorate your charges. Different companies have different rules and all make you sign lengthy contracts. To each their own. This is not the reason for the review. Abby calls me, as I asked for someone to contact me because the employee "didn't understand it either" and I wanted clarification. Abby reiterated the fee and then proceeds to tell me that "I signed a contract, that there are signs all over and that "I must not be able to read!" WOW. She proceeds to tell me that I am an "entitled c-word" (I won't post that here, but you know), that I cussed out her rep and that I am banned. After the initial shock, I said a few choice words of my own. This isn't about the $16.50. It's about professionalism and integrity. I didn't deserve to be treated that way. I did not cuss her employee out. Customers have questions. This was a legitimate question. Instead of explaining or offering a solution of " to avoid this, we could set your cancelation day to 11/1, or anything similar, she resorted to name calling, banning and lying. I'm still upset by the way I was treated. She also refused to refund the charges and thinks that it is "funny" that I've paid for the full month, the extra fee AND unable to use the service. Proceed with caution here.

One of my favorite places to relax, unwind, and escape the hubbub of ever day life, before leaving…read morefeeling beautiful, refreshed, and that I was able to get a spa-like experience in just 10-30 minutes with the expertise and advice of the wonderful staff there! Would recommend to anyone who's considering becoming a client/patient!!!

Snotty staff! Also charged me for 2 full months when I only went there for 1 week while I was in…read moretown. I don't live anywhere near a Glo in my state but they still made me pay 2 full months and they were snotty about it. Then they replied that they can't find my account which is because I canceled it. after paying my 2 months. Or they are lying.

Always very friendly, knowledgeable, and accommodating. Recommend over others in the area.read more

Do NOT spray tan here, the place itself and the tanning beds are good and super nice . The spray…read moretan is a Whole different story. I went in and got the supreme that gives you the prep spray I got the darkest option for actual tan and then the hydrating spray after. I got NO color from the first spray tan, so 2 days later I went back and got a clear spray. I got color this time BUT it was the most awkward tan ever. Parts of my hands but not my whole hand was tab, the top of my arms were tan but the underneath were not, parts of my legs got color but patchy and not even as dark as I was expecting. All in all the staff and the facility are amazing , the beds they offer were nice but I would NEVER spray here .

Half my fault. Purchased a Groupon to try out the versa spray tan. Went OK. So I purchased another…read moreso I could tan two days before my vacation. Groupon will let you purchase 3 total spray tans. HD Tan will only let you use a Groupon every 6 months. I drove 26 minutes to use this Groupon and the teenager only said yeah I don't know why Groupon will let you purchase more than one. The Versa is not worth $47 out of pocket. So I left annoyed. It would be a courtesy to let customers know that you can only purchase 1 tan every 6 months.

I purchased a Groupon to try the Infrared sauna. When I called ahead the front desk clerk was very…read morewelcoming and excited for me to come in. It was easy to make an appointment and when I arrived she gave me a quick chat about how it works and gave me a binder to read through with some of the health benefits of infrared sauna. I found the experience (30 minutes) very relaxing. They give you a terry cloth wrap to wear in the sauna and there are towels for afterwards. The sauna is in a little room of its own that locks. I found the staff pleasant and the whole place nice and clean.

My wife and I have been coming to Coconut Beach for several years. We both go to the Independence…read morelocation. If I could I would separate the reviews. Per customer service, the ladies ALWAYS make me feel welcome. They do an exceptional job. I would give them 5+ stars! HOWEVER, when it comes to management I have a major concern. As stated previously, my wife and I have enjoyed Coconut Beach for years. The rates continue to raise, and getting close to $65 a month. Though I understand there are new amenities that are being offered, neither my wife nor I are interested in these services. My MAJOR complaint is; My credit card information was stolen so my bank canceled my card. When I received my new card my wife went into Coconut Beach and was told the old card was declined. She explained the previous card's information was stolen so the bank had issued her a new card. When my wife gave the receptionist the new card, both my wife and my account was charged a $20 activation fee. When questioned about the fee we were told it is company policy and if she did not collect the money the company would take it out of the receptionist paycheck. I have been told these ladies make minimum wage. I later spoke with two other employees who stated this was the policy. It is bad enough that we were charged an additional $40, but there is NO discretion for cases such as ours. So unfortunately due to the continued rise in costs, and hard fast rules that do not take the customer's situation into account, I have effectively cancelled my membership as of today. I hope management will look into this policy to see if it is worth threatening a minimum wage employees with docking their pay in lieu of a common sense approach to a customer's situation.

I was going to an event and wanted to spray tan. I have sprayed tanned all my life because I have…read moreskin cancer. I purchased a spray and added extra brozner which was 42.00 dollars I sprayed and I got out and I was still really white. I mentioned something to the cashier and she said wait until the morning if not come back on saturday and we will give you your money back. So I woke up the next morning and I was not tan at all. I went back up there on Saturday to get a refund and the girl working the counter would not give me one. She said " I have to text the owner and she will give you a call back in 3-5 business days. Well that never happen and I still dont have my money back and they didnt even offer me another tan. Very bad business. Dont go here. the machine had to of been clogged which means they are not doing maintance on their machines. Very bad business.

this is the only place I go to when I tan and have been for 3 years the place is clean the girls…read moreare nice and for a bed 1 it's 20 a month, and the bulbs are changed regularly and they warn you when they have been

From the owner: We will have Air Brush Tans Starting in Feb. 2011read more

Very friendly staff. Reasonable prices and so clean. Had a great experience. Plan to make this my…read morenew go to salon.

I did tan for the 4-5 minutes and did not give false information and completed my session. I did…read morenot ask about your insurance until I dislocated my shoulder after the tan. I was in SHOCK after the dislocated shoulder after I tried to open the lid/top . This is the FIRST time the owner has responded. I called to speak to Great Tanz and tried emailing. Bank said I had to talk to the business. Today is the first day in a month this person has responded. No one has responded to the BBB as of this past Friday. The attendant that day did say there were other issues where clients slipped but chose not to help me, take a report. anything. When I asked if she could help me she said "no".

I cannot say enough about my experience with Kelsi at Glow KC. Kelsi has great communication, was…read moregracious, friendly and prompt. I needed a spray tan for a wedding and I'm from out of town. I looked at Glow KC online and booked right away. Kelsi's set up was professional and quick while being thorough. She talked me through the whole thing and sent great prep and care tips. My tan looked natural in person and made me look great in photos. 10/10 would recommend! Wish I lived in KC and could make Glow KC a part of my regular routine!

From the owner: Glow.KC is a mobile Kansas City in home tanning service. My product is organic and my service…read moreleaves a natural looking tan in 30 minutes.