I had been going here for many years, but I had to change hairdressers. The new lady not only did…read morenot listen to what I said, she did exactly the opposite of what I requested. The cut may have been technically OK, but it was so extremely ugly on me I could not wait for it to grow out so I could get it fixed. The first comment I made to my husband upon arriving home was I promised to buy as wig, ASAP, no kidding. I was embarrassed about my hair for three months until I finally got a good cut somewhere else.

I made a first time appointment for a haircut with JESSICA. I got there early and waited 20…read moreminutes in my car directly in front of the door to the Salon. I went in at 12:45. Apparently, they had me scheduled for 1:00. JESSICA said the salon never calls clients when they are 5-10 minutes late - they just cancel them. She had no client in her chair and didn't tell me why she couldn't take me for a simple trim on a simple, non layered bob cut albeit a little late. I rescheduled, but felt there was little care for clients. After a moment, I decided to cancel that appointment and said that I was outside for 20 minutes and if someone had called or texted, I could have walked right in. She, in her distant, saccharine soaked voice said, I'm busy - good luck finding another salon. I did find another salon - one who assured me that if a client is running late they call or text to see if they are on the way, ESPECIALLY first time appointments, like mine, in case they are having trouble finding the salon. It took my new stylist 20-25 minutes for a wash and a beautiful bouncy trim. I left it air dry into beach waves today. I have an appointment next week for a color session to help me grow into my grey in a blended way and will get the works. Having a home in San Diego and one here, I was disappointed when my regular stylist moved away from the area. I am glad I found a great stylist and will be very motivated to keep her happy as well, via my tipping. As the parent of a daughter in the industry, in San Diego, I have learned from her that a 20% tip for a stylist compared to 20% for a meal at a restaurant is not equal. A stylist spends a LOT of time on you herself. I agree and tip based on time which is higher than the expected standard. I wish JESSICA luck, knowing it will take her 3 clients at least to equal one of my tips.