I'm choosing to forgive the offense, but due to the fact that I chose this salon solely because of…read moreits high star reviews I feel convicted to share my experience so someone else doesn't have to endure this dishonest representation of skills or suffer the poor customer service and general lack of care. For context I called to schedule my first hair cut after 2 years battling cancer and 20 rounds of chemo. I specifically asked for someone who specialized in short haircuts/chemo hair and was assured I was in good hands. I communicated that I have been a full time performer for over 15 years and frequently have to be on stage or infront of cameras. I also explained I was wanting my hair shaped so it looked more presentable for an Air Force event. This salon left me feeling more robbed of my femininity, looks, and confidence than cancer or chemo ever did. The email exchange is with the salon owner after we spoke on the phone a little before 3 PM and I explained the situation. While she did apologize, there was a defensive, short tone on the phone. I'm including both of my emails as well as her response after they were already closed. She knew this was time sensitive and that we were leaving town early the next morning. 3 hours and end of business day passed with no follow up or solution. Google is free. I will say Lynne who I initially explained the situation to had a much kinder and compassionate demeanor than the others. Also, stress reduction is crucial for a cancer patient's health and recovery. This experience literally impacted my health as you can see in my monitor's analysis for the day. I will let the photos speak for themselves...

I left a pretty epic review of this place yesterday that I felt like this place deserved every word…read moreof for the insane experience my sweet friend had here. My friend called me and asked me to remove it cause she loves Jesus and she felt like my review was a bit to passionately personal and she didn't want the people who hurt her to be hurt emotionally or professionally. Because I respect and love my friend I took down the review. But I still wanted to leave a one star so no one else who has already suffered the unimaginable with cancer falls victim to this place. My friend has carried her battle with tremendous grace and bravery and she was about as sad as I've seen her yesterday. If you or anyone you love needs hair care while in recovery from cancer PLEASE go somewhere that has more skilled stylists, and maybe more importantly more compassionate ones.

What can I say about the Venue... I lived in Sumter in 2005-2007 and Sarah Beth was my go to…read morelady... She is one of the few people in the world who could do my hair... Seriously, top 3 in the world. I was in town staying with friends before leaving the country again and stopped in to see if she was still there... Man am I lucky! Not only is she still there, but she fit me in last minute before my trip. Even better? How many hairdressers do you know that keep a client book that goes back 10 years? She does... We needed to repeat a process we did back then and she had the exact formula we used. How can I not love this place? It's still cute, still smells good, still does trendy hair and it's still in Sumter. I'm moving back to SC... I'll be making the drive to Sumter to see Sarah Beth and get my hair done!

I've had mall haircuts most of my life and they've always been hit or miss. In 2007, I decided to…read moretry a real salon. It was great even though I was spending a minimum of $70 each visit. I quickly got used to quality haircuts. Sooooo, when I moved to Sumter, I was nervous because it does not look like a place with good salons. I figured that I would have to get my hair done in Columbia. However, I read a review of the Venue and gave it a shot. When I went there, I asked for a stylist with modern, cutting-edge skills. I didn't want a crazy hairstyle, but I did want someone who had some serious training. They suggested Michael B. He is awesome! And, I've heard only good things about the rest of the stylists. My haircut usually costs $35 plus tip, which I feel is a bargain.

Well.....if you are looking for some of the best cosmetologists in the industry, look no further!!…read more I absolutely love The Werx Studio and all the ladies who work there. They are fun and treat you like you are part of their family! Erika does a fantastic job on my hair and has been my stylist for over 10 years.....and my super thick, coarse hair isn't easy to manage, cut, color, and/or style!! I highly recommend this place!! I cannot say enough good things about them!!

I had my hair cut today for the 3rd time in 2 weeks. This was my 1st visit to Werx, and for the…read more3rd time in 2 weeks I asked that my thick hair be shortened and blended on top to create volume. I left with the flattest haircut I've ever gotten. I was so disgusted when I got back home, I pulled out my scissors and cut off 2" in the front myself. I just made yet another appointment with a different hair salon for someone to create volume on top of my head. This time I won't leave until I get the haircut I keep asking for. Finding a good hair stylist in this town is like looking for needles in a haystack.

Amie is working magic on my 62 yr old skin. I love the facials. Her knowledge of the various…read moreprocesses and techniques make me very confident in her recommendations. So relaxing and satisfying!

I wasn't sure at first but I have to say overall I'm impressed with my first visit…read more Ambiance: Absolutely what you think of for a spa, areas were clean and appeared well maintained. Calming colors and during the massage calming music. The space is larger than you think it is when you see it from the outside and nicely styled inside. Massage: I opted for a 90m massage and for the price I'm very impressed. It was relaxing and my massage therapist was good. Staff: The couple of people I came in contact with were fine. I mean everyone I saw was 20 years old tops so it felt a bit young. I'm curious to try some of there other services... I'll report back.

I got my hair done today by Cherish. Let me just say that this woman was amazing! She did what I…read moreasked and it came out perfect! She definitely knows how to keep her clients happy. She has a great personality and I loved chatting with her the whole time she was doing my hair. I am definitely going back to see her!

My friend's little brother went to this salon today and he returned with his bangs cut uneven and…read morehalf of his bangs were diagonal which is not what he wanted at all. He's 9 and now is being made fun of because of the trust he and his family put into the stylist. This is why I don't trust hair salons/barbershop.