I'm in town this week attending a work conference at Y-12 and selected the TownePlace Suites based…read moreon its close proximity to the Lab and because it's a Marriott property. My four nights have been excellent. Great customer service, my room was ready when I arrived on Monday. I was comfortable and slept very well all week. We had a little excitement this afternoon when a power outage hit the area. Blackout generators kicked in to run the AC and lights. However, no internet. The outage lasted a couple of hours. I also love the close proximity to restaurants, coffee shops and shopping stores in the area. Everything I need is right here. Enjoyed my stay and will stay here again if I ever return to Y-12.

BEWARE OF THIS HOTEL'S POLICY: This location insists that ANY changes to your stay MUST be made…read morewhen you check in, something that cannot always predict. Every other hotel where I've stayed around the country is willing to check you out early WITHOUT penalties as long as you check out on time. I have never experienced a hotel that charges a penalty if you end your job early and check out early. My employer will now be forced to pay for the full stay of my original reservation, and hotel management will not budge on this policy. I will be posting this negative review on various review sites as this will probably not be allowed to be posted on Marriott's website or this hotel's website. I stay in hotels around the USA constantly as I travel full time for work. Needless to say, will not be staying at this location again, and I will recommend my coworkers do not stay at this location when traveling to Oak Ridge, TN.

I stayed at this hotel for 3 night because of a conference held here. Overall it's a nice hotel…read more The room was clean, quiet, comfortable and everything worked. The restaurant had coffee in the morning and we had breakfast each day which was good. The service was friendly and helpful. And the price was more than fair. It should be noted here that all Hilton's don't clean your room every day unless it's requested. I was surprised that my room wasn't cleaned while I was out. The only issue was that the hotel needs to improve the maintenance, it shows throughout the hotel. (Missing baseboards in one place, walls repaired but not repainted, etc.) Otherwise, it gets a recommend from me.

There are several things I enjoyed about this hotel. It has a great location, tons of parking, and…read moreis pet friendly. By cutting through the back parking lot it somewhat connects to a wonderful park. As many people have mentioned this hotel is dated. It feels like an 80s vibe. The pool is neat. The workout space is on the third floor and tiny. They do however offer day passes to an off site 24 hour gym which is a fantastic option. That gym is a half mile away. The cookies are great. The bed was comfortable. They are massively understaffed and that was mentioned by two separate employees. Being pet friendly raised this review from 3 to 4 stars. Overall I would stay here again if I needed to.

We were to attend an event at the Oak Ridge Y-12 facility. On Sep 30, 2025, we booked a 2-night…read morestay at the Hampton Inn by Hilton in Oak Ridge, TN, located at 208 S. Illinois Avenue, Oak Ridge, Tennessee, 37830, for check-in on Oct 31, 2025 and checkout Nov 2, 2025 for a total cost of $488.92. My husband is a Veteran and disabled. That is a lot of money for us. We learned on Oct 21, 2025 that the Oak Ridge event was cancelled due to the federal government shutdown. We immediately called Hampton Inn by Hilton in Oak Ridge, TN to cancel our reservation. The hotel manager told us that there was a 21-day cancellation policy and refused to cancel our reservation because they must comply with Hilton's Corporate Policy. We called Hilton Corporate customer service, who said it wasn't their policy and that they had no ability to cancel the reservation, that the ability to cancel and waive any fees lies SOLELY with the hotel property. The manager Rebecca Fuller continues to lie and say the hotel property cannot cancel and refund, they are in fact the only ones who CAN do it. They just won't. Zero flexibility or exceptions. Their cancellation policy is a scheme they've developed to prey upon guests who've already had some misfortune and need to cancel a reservation, by charging not just a cancellation fee, but keeping the ENTIRE cost of the reservation and then re-renting the room. What a racket. Beware. Neither would the hotel modify the reservation date to a future event in December. Hilton customer service called and spoke with the manager at the hotel, who again refused to cancel the reservation because they are "an NFL hotel," meaning they have an absolute no cancellation within the 21-day window due to NFL games. The closest NFL team is the Titans in Nashville, a 2 hr 42 min (162.3 mi) drive from Oak Ridge to Nissan Stadium. Now the manager claims it is because they are close to the University of Tennessee (the hotel is 25 miles away and not even in the same county) and says that as a Tennessee resident, we know when the Vols have a home game, an ignorant assumption because we do not follow any football and don't live anywhere near UT. We've already been charged for the room. If we cancel the reservation, they keep the money AND can re-rent the room. Since we are paying either way, we are calling local Oak Ridge Veteran's groups to find a homeless veteran who can use the room for that time and get out of the cold. That room had better be available for a homeless veteran, Rebecca Fuller, since we paid for it already. We will never stay at this hotel in the future and urge others, especially Veterans, to do the same. They have predatory policies. If you were in a coma and needed to cancel, they would still keep the ENTIRE cost of the stay and laugh all the way to the bank, not just a cancellation fee like other hotels.

Lobby Bathroom Very clean Nice Breakfast Area…read more Friendly Staff (Didn't visit it, but they had a Pool) Clean Room; Bathroom; Comfortable Bed Dislike - Dislike - Dislike - Dislike - Dislike - Dislike - We had little sugar ants come out but the front desk brought us something to handle the problem and we didn't have any other issues. It was hard for them to find bug spray though.. so we were on eggshells for a while. But they were helpful and once we got something to take care of it, it was fine. I hate not having a real closeable bathroom door!!!! I don't like that the restroom door slides and there are still gaps of the door open. I don't know who started that design but it does not work well when you have multiple people sharing a room.

A+++++ I can't say enough about how great the staff is. They are so welcoming this Holiday Inn is…read morereally nice. Great location. I stay here every time I come In town.

Clean. Standard Express breakfast, with vegetarian eggs. Only thing I would have like to have seen…read moreis a new mirror and the shower head cleaned.

I've been going to Hampton Inn for many years around the country and really love the brand and I am…read moreloyal Hilton customer. This specific Hampton Inn had the most unfriendly employees I've ever encountered and I feel like they need to be trained better and the management needs better oversight of basic customer service skills. In hospitality you're supposed to smile and be gracious and be friendly. There was no southern hospitality. Very cold personnel was the general experience.

If you like to fish and have a boat don't go here they won't let you charge your batteries. The…read moreemployee was also extremely disrespectful. Oh and our room also had a weird smell too. I wouldn't recommend this place at all or ever. All we needed was a place to plug an extension chord to charge our batteries on the boats and after night number one with zero issues this happened on night number two. I was here with my friends from Ohio just in case they want to say I didn't stay here. The employee took it upon himself to unplug the chord and was rolling it up. I guess he was going to put it on the boat but our equipment is isn't cheap and we would rather have unplugged it and took care of the issue.

Front desk were super nice and helpful. Rooms and bathrooms were clean. Lots of parking available.read more

Sold my furniture and moved to Oak Ridge, TN from another state. I found these apartments fully…read morefurnished and also had pots and utensils for cooking. Utilities along with cable and internet are included in the price. A quiet clean place is what we found here at Oak Ridge Lodging. The staff are friendly and when there is a problem, they are quick about taking care of it.

Had a great experience at this hotel. Checkin was easy and the staff was helpful. They had a nice…read morebreakfast spread. The hotel is close to convenient stores and many restaurants. I will be staying here in the future!

A Wonderful Place to Stay in Oak Ridge, In terms of…read morenumbers, Staybridge Suites is a renowned hotel chain in the United States. With over 250 locations across the country, it has firmly established itself as a trusted name in the hospitality industry. Furthermore, Tennessee is home to several Staybridge Suites properties, including the one in Oak Ridge. These hotels offer consistent quality and service, making them a reliable choice for travelers across the state. Staybridge Suites in Oak Ridge, TN is an exceptional hotel that is nestled in the heart of Oak Ridge and offers a prime location with easy access to all the city sites. It is located on the south side of Illinois Ave behind the Outback restaurant. It can be a little tricky as there does not seem to be a direct road to it. There is parking on 3 sides of the hotel and it sits adjacent to a large parking lot. The staff was exceptionally nice, friendly, and helpful throughout the stay. The room was well-appointed, spacious, comfortable, and equipped with modern amenities that allowed us a very pleasant stay. Overall, Staybridge Suites in Oak Ridge, TN, provides a comfortable and convenient stay experience with its well-appointed rooms, attentive staff, and strategic location. Whether you're visiting for business or leisure, this hotel is a fantastic choice for a memorable stay in Oak Ridge.

We were travelling through Eastern Tennessee and needed a place to stay in the Oak Ridge area, and…read moreafter hunting around a bit for prices and whatnot settled on the Comfort Inn. As mid-tier hotel chains go, this Comfort Inn is a solid choice. The room was clean, the shower was fine, and I slept well. The check-in process was simple and efficient, and we didn't have any problems one way or another. The hotel is just what you expect out of this level of establishment, so no worries there.

Hotel has poor maintenance, Large paint scrapes everywhere,…read moreOur bathroom had tiles that flexed and made cracking sounds with each step, Toilet was leveled with visible shims. Only one bedside table so no place to put a book or phone. We have happily stayed in hotels from this franchise in other locations this is out of character from our previous experience.

I had a procedure to be done early morning in Oakkridge which required an overnight stay. We were…read morefirst sent to room 205 which was very clean. We turned on the heat and the fan made a terribly loud noise. We advised the desk and we were promptly given another room. In room 209, it wasn't as clean as the previous room, hair balls (2) and a hair pin on the floor. Hair in the bathroom. The toilet and shower were clean. We didn't want to change rooms for a second time so we stayed. In the morning when I shut off the heat, I noted a seemingly moldy vent. When we checked out , I advised the desk of this and showed the photo. Check in and check out was easy. We didn't eat the breakfast as the cleanliness of the facility was in question given our room experience. If you need to or choose to stay here, inspect If you need to stay here, inspect the room wel

If you don't mind illegals drinking, partying loudly, urinating around the property in your…read morepresence when you're outside by the pool, your stay should be just fine.

This place is 1 in a million. Absolutely amazing owners ans staff. The property is stunning. For a…read moreday ir a week, this heavenly spot will rejuvenate you mind and soul. I was given the opportunity to visit here thanks To some great friends. If your looking to get married anytime soon, this is your spot. Right on the river. The amount of hummingbirds on property will melt your heart. I can on all day talking about this property. Chexk it out if you need a break from reality! You will not regret it

This beautiful and peaceful property offers so much from a person needing to get away, to a…read moreromantic couple retreat, groups, family events, etc. The restaurant served a wonderful dinner, but unfortunately/fortunately; breakfast was missed! Due to being able to sleep in! Whether you like basketball, tennis, frisbee, golf, volleyball, sitting around the fire pit, picnicking, canoeing/kayaking/paddle boarding, or just feeding some horses; you can do so much here! Next time I come here, I want it to be for a big family gathering for a weekend. This would be an ideal location!!