Waited until a couple of visits before a review. You will not be disappointed Business is in a…read moreplaza so more than enough parking in the lot, staff is very friendly. Had appointment every time and staff was always ready for me, they will confirm services and even add if necessary. Quality was great and they will take care of ingrown hairs if necessary, its a clean and quiet place and allows for quick conversation if that makes you comfortable. Credit card has to stay on file but you still pay with preferred method of payment after services.

The first time I came here it's wasn't so great since my waxer forgot she booked me. However, I…read morecame around a second time and it was much better. I can definitely say that it depends who you book with but to each their own. I was taken care of and they were sure to check up on me if there were any issues. The space itself was clean and well kept.

I got waxed by Emily and she was simply amazing. The most important thing when it comes to waxing…read moreis making the person feel comfortable and she did exactly that. Very upbeat personality. She truly wants to connect with people. I just moved here from my home state so having this great of an experience has me already booking my next appointment. Highly recommend!! BEAUTIFUL salon too!

Michelle is the incredible one-woman show in this adorable salon inside Phenix Salon Suites at…read moreLandstown Commons. She is incredibly welcoming and friendly. I felt at ease from the moment I stepped through the door. This wasn't my first rodeo with waxing, but I imagine it would be a comfortable experience for a first-timer since she explains everything step-by-step. She's also a great conversationalist, which we all know is necessary for taking your mind off the current experience. It's not painless, it's waxing.. in sensitive areas.. but it's less painful than some I've had in the past. I highly recommend her!

I truly enjoy coming for my wax sessions. It's a safe, clean and professional environment. I have…read moreno complaints and I love the feedback and attention I received just to make sure I am maintaining my bikini area property. Satisfied customer

First of all, Alizé is AMAZING! Her studio is clean & relaxing! She is knowledgeable, professional,…read moreand talented! She is your go-to woman for all your beauty needs!

Best place to get your facial treatment. Iza is very friendly and always makes me feel comfortable…read moreand very helpful. I always ask her to many questions about what products to use and what not. She is really good at what she does. I highly recommend this place.

What to do when it's Spring Break time but your bathing suit region still resembles a Christmas…read moretree lot? Head to Beauty by Iza for a Spring bikini wax. The treatment area is calming and there is even chocolate available. Waxing can never be described as one of the more enjoyable beauty treatments but it was less painful than some and she was kind and professional. The outcome was excellent. I also indulged in an Indian Head Massage which was amazing. Very relaxing, I get migraines and I found it helped with some tension in my neck. It's a great option if you don't have the time or budget for a full massage. Finally I had my eyebrows threaded, and she did a great job. I asked to have them left full, just cleaned up and she listened! She trimmed them a bit to shape and they look great!

Update: I've been coming here since 2015, and although I've gone to a couple other wax businesses,…read morethis one is my home favorite (with one other waxer I see at a different business). The feeling here is such high class and really feels like a nice & serene spa. I love shopping in the front/reception area (their cards are hilarious!) and waiting in the waiting room is so luxurious. The chairs are so cozy and the beautiful decor is always fun! I've seen a couple waxers who no longer work here (due to moving or raising a baby- hope you two girls are doing great, if you ever see this!), and I now see Starla. She's so efficient & does a beautiful Brazilian to the forestry that I grow. She has such great conversation and I thoroughly enjoy seeing her every so often! I also get my upper legs waxed every so often, and she does a great job on those, too! A total comfort to be on her waxing table (I mean, the wax sometimes hurts, since I'm not consistent, but I never shave, so you know that helps). If you're looking for a place to feel comfortable & handle the fuzz/forest, look no further than this fine woman-owned & operated small/local business.

Waxing can be such a nerve-wracking process but Smooth removes the roadblocks that might make you…read morenervous if you are a first-time waxer. I appreciate the ease of online booking and the confirmation texts. Walking into the space there is a sense of calm, almost like a spa experience. I love all the fun products they have in the lobby. It is a great space to stop for unique gifts. After checking in, you go to the waiting area in the back that is so beautifully decorated with comfortable chairs. I only wish they would fully close the curtain that covers the window to the arcade outside of the business. Sometimes it feels awkward making eye contact with people walking past. Starla is my go-to esthetician. She is professional and personable. She always makes me feel at ease and is so easy to talk to. I'm anxious for the pandemic to be over so more of the waxing services like chin and face can return but other than that I have a genuinely positive experience every time I go to Smooth. I wouldn't want to go anywhere else because of the experiences I've had here.

BRI O!!!!! I recommend her 10/10 every time!!! She does AMAZING she tells you what she's going to…read moredo she listens to your concerns about your last visit or how your hair is growing. I loved up in Richmond and moved back to Williamsburg and seen her and never left her since. She is so sweet and gentle she makes you comfortable and she even tries to make the lip strip LEAST painful (IMO it's the most painful part) I wish I could post a pic of my bald coochie but just know she gets your coochie right she even tweezs!!! LOVE MY GIRL BRI O!!!

I would highly recommend this place for a wax. I was going to the one in Newport News but this…read morelocation opened and was closer. My wax specialist was Melody and she was awesome. She was very approachable and understanding. I would definitely recommend her to anyone. I had wish I had gotten the front desk clerk name and she friendly and helpful. She was helping me figure out what products I had gotten before they switched over to the new items. I left the center very help.

Today was my first time and it went amazing. It definitely hurts but I would go back time and time…read moreagain just to work with the lady I worked with today. She was so nice and worked with me so well. The place was clean, she answered all my question, and now I have a pretty kitty. 10/10 would recommend.

Great place to get the intimates waxed. The office is small, clean and well established. The owner…read moreis a gem of a human.

Very welcoming friendly clean and calm atmosphere. Services received were great and done…read moreprofessionally and with knowledge.

What a wonderful, relaxing spa. Knowledgeable, respectful, kind staff who are providing the most…read morepersonal pampering experience I have ever had. I'm a dockside girl for life! Michele Vanderburg