Sometime in June, 2026 this is the bad experienced I had in this auto repair shop. For more than 3…read moreyears now, I was renting a 2022 Tesla Model 3 from Hertz when the trunk Power Liftgate Actuator broke.
So, after getting a repair voucher from Hertz, they sent me to this UCS Auto Repair Shop in San Bruno. Hertz office is closed to this shop and has contrated them to do service for our rented cars.
After changing this lift actuator with a new one, I noticed that the trunk itself is misaligned. Therefore, I complained to the owner, Jeremy about it. But he said, we do not aligned that. A big question why when it was not like that before? So, I left without that fixed.
Days later, I went back to them again (after informing Hertz) and asked an inspection to my car. I ran over a "garden rake" and got stucked under my car in the freeway. Upon my personal inspection of the car, the undercarriage cover was ripped cut by this accident.
Now, its with UCS for would be inspection. The owner, Jeremy did not know... I was watching his mechanic while he removed the black plastic undercarriage cover of my car. To my surprise, this mechanic did not even made a thorough inspection of my car and when he removed the plastic undercarriage cover, he replaced it with somewhat "rectangular" shape part that he toke from their room. I saw him removed the original part that was somewhat "triangular shape" plastic cover that contours to the Tesla undercarriage. In other words, he changed it with a wrong or different part. Right at that point, I was surprised because I am 100% sure this mechanic put a different part. When I complained to Jeremy, he denied it and even saying they did not replaced it. Of course, I knew because I was there watching. And when he asked his mechanic (because Im already agitated), I was in front hearing him telling his boss... he did. So, I caught his dishonesty.
The problem now, because this is not the right part, it is protruding underneath towards the sides that it actually vibrates in high speed and now partly broken and scraped when I passed thru a "speed bump". I am driving this rented car for my "Uber" business driving. Needless to explain, I need a sound and safe car for the public. It is easy for me to go back to Hertz and get it replaced but they dont have one already. And I need a this car for my Uber work. And it takes month to get an SFO permit for a particular registered car.
I protested and complained to this UCS boss, Jeremy, but instead of addressing my problem, he refused and told me that I am not owner and they deal "only" to Hertz. So, if I have a complain or problem, they dont deal with me.
I explained to him that I am renting this car for $560 a week and the liability and rehabilitation of this car is transfered to me now. He threw me out and refused service, and as he told me, they have the right to refuse service to me. Despite of my loud protesting, I left his place with a heavy heart with helpless feeling. This is from a shop that has no regard to its clients and sense of responsibility or obligation to its clients. And I think they are breaking a law. They have not addressed the two problems I stated about.
Now, if this you, would you comeback and recommend this place to others?