The bus ride itself was mostly ok, because it was a lovely sunny day and we got seats at the front…read more The driver ran 5 red lights (my daughter was keeping track) but we all survived and it appears so did the pedestrians and other cars around us. The audio tour, however---sheesh! It's at least 3-4 years old ("and here on the waterfront you'll see construction as workers prepare for the Viaduct to come down," and "The Cinerama is bla, bla, bla amazing and has chocolate popcorn") as the Viaduct and Cinerama are both *ancient* history now. Also what's with talking about the history of activities on Capitol Hill and using the phrase "questionable morals"?! And, then we laughed when the narrator first pronounced Ivar, as in Ivar's fish house as "E-var". Anyway, based on the grave reviews you'd think I'd skip this altogether but I'm a local Seattle person and wanted to do the tour just for the experience of having the double decker open air bus ride. Like the other reviews noted, you get no help over the phone (no one answers) and the website isn't very helpful for navigating all the specifics. The office also has no staff on site and there's just a sign on the door which did help us in terms of finding where to pick up the bus at Seattle Center (thank goodness!). The staff person working at the sidewalk kiosk on Broad St was helpful and friendly, there's that. And overall I I enjoyed seeing the sights of my hometown from the high-up veiw from the bus. And...Is it worth $46/person? I'm choosing to disassociate myself from that question and instead, cherish the fun time with my daughter.

The tour was as promised but the frequency of the buses was not 20 to 30 minutes but more like an…read morehour and a half. I did call their offices but the driver did not respond to their call. We had the take a $30 Uber back to our hotel. We're not happy.

I purchased a hop on/off bus tour of Seattle. My friend and I realized we needed to cancel it…read morebecause it wasn't going to work with our schedule. She canceled and was immediately refunded. I was not able to get refunded. I called the number on the website and no one answered and I was not able to leave a message. I then emailed then directly. When I got no response, I emailed again. Today, I tried to contact them again, and the phone number on their website doesn't connect to GreyLine. I never used the ticket and requested to be refunded within the hour of purchasing. Im still waiting to be refunded. This has been an awful experience. #graylinetours @graylinetours

I fly a lot. I've…read moreused the Gray Line bus a couple of times. They drop off at all of the major hotels downtown. I do not live in a major hotel downtown. I do, however, have an apartment just a few blocks from a major hotel downtown. For about $11, I can avoid loud, obnoxious assholes on the #194, stinky, drunken assholes on the #174, and shady, shifty assholes in taxis. Bargain! I'd give 'em five stars for door to door service.

Hop on hop off service is a great idea but the frequency of the trolley running needs to be more…read more We used this service but once we hopped off, the next trolley would take over 40 minutes. Wasted a lot of time waiting for the trolley - ended up walking quite a bit instead. Not worth the wait in my opinion unless you have a full day to spend waiting for the trolley.

STOP WARNING!! 7-12-2015 Don't buy before you read this…read more When we're traveling we use the Hop-on-Hop off tour buses like the double deckers and trolley's system when visiting. But this experience here with Emerald City Tour has been a disaster. This owner needs to get out and see how it's really done in other major tourist cities. They don't have no idea how to operate this business. First of all there is no schedule, no time table when the next trolly will be back, they put this lame sign at the curbside at each of there drop off points (picture submitted) and states that they will return every 40 minutes. What the hell does that mean when you come out from doing your shopping. When was the Trolly here last? 5-10 or 40 minutes ago or did I just miss it? No one present there just that lame sign, and to get any feed back just speak to the sign and you get the same response from the Trolley operators. So you wait, wait and wait! Don't bother with the phone number that's available they just forward you to an email. I waited more than an hour and a half not on one occasion but twice. Then I finally took a taxi to another drop off point thinking ok stay close not to lose sight of the trolley. After, an hour and twenty minutes I emailed. They responded that they weren't going to that drop off point because of the baseball game near the stadium not at the stadium ( game was over 3 hrs. Earlier) they had no clue, the next email I received is that they would be there within the hour. I took another taxi. This outfit took me for $84 and made it to ONLY three stops. Oh! I mention that an eraser board and a sharpe might be helpful. I suggested that maybe that once the trolly has made a drop off that they could hand write the time when the next trolly arrives. I got this look as if I confused them, and I simplified it and told them that a "chalk board" would be handy, then they got it, one attended thought that it was a good idea, and seriously said that he would mention it to his boss WOW! Relay this post to your boss, get to SF and stay on there Hop-on-hop off for the duration of the trip and your revenue will substantially increase. That's a TIP that I'm passing on to you and that cost me which in return its free to you. Other passengers agreed because we all had similar accounts. I set up a Uber account and basically used there Hop-on-hop route and found that eliminated about six of there attraction, because you walk shop and walk shop and there you are you walk right pass those idiot signs. I made less than 12 stops (3days) with Uber and cost me less than $84 and found that uber was there within five minutes each and ever time amazing system (less than 5 $$$$ a stop). Take your money else where, this outfit doesn't deserve to be in business, they should be ashamed.

Colin was terrific! Friendly, knowledgeable, and willing to drive us to new places as we asked…read moreabout them in conversation. Overall a great way to see Seattle and surroundings.

Everything from booking the tour to the pick-up at our hotel to the final suggestion for dinner was…read moregreat! Colin, our guide for the evening, was very accommodating, knowledgeable and made the experience for me and my family wonderful. Our group also included my 8yo daughter and he even took into account what would interest her as well. I can't say enough great things about the tour and whenever we make it back to Seattle, we will definitely be booking with this group again.

First of all one of your bus drivers flipped me off the other day after parking in the middle of…read morethe street outside of a medical center and allowing people to come off with cardboard signs screaming obscenities at everyone who walked by including children and tourists. 0 out of 5 stars absolutely unprofessional gross behavior not a good look I know myself and others in my community are very upset and will not be supporting again.

Victor and Anatoli were very friendly and we feel very safe inside the bus. Good job…read more Thank you

We did the half day Snoqualmie Falls and Seattle tour. Terry was our driver, he is personable,…read moreinformative and really made the trip interesting! Terry is a photographer and taught us some tricks on how to take good pictures We had a blast!!!

This was my first ever tour, and I will admit I was nervous about everything. However, looking back…read moreon it all, I had nothing to worry about. The Shutter Tour of Snoqualmie Falls and the City of Seattle went absolutely amazing. From start to finish, we had a wonderful experience. Dale was our tour guide and he was THE BEST! He was hilarious and entertaining, making a ton of jokes and providing insightful commentary. He's also a photographer, so he showed us many tips and tricks on how to get amazing photos at our different stops. He even offered to take photos, had water bottles and granola bars, and was just so kind. The tour in itself, showcased and highlighted the many attractions and wonders of Seattle. There were a bunch of stops and you really get your money's worth visiting everywhere. My partner and I's favorite stops were Snoqualmie Falls and Kerry Park. Both were just breathtaking and made us fall more in love with the city. I highly suggest booking this tour, it was such a smooth and fun experience!

My daughter and I did the Snoqualmie Falls, Leavenworth, and Deception Falls tour with Cheryl. What…read morea great day! Cheryl had interesting facts and stories along the route and recommendations in Leavenworth. Absolutely will tour with Cheryl again when next in the area!

We did a private tour of Whidbey Island and came away very impressed with the knowledge of Cheryl,…read moreour guide, as well as her level of customer service. We visited state parks with breathtaking views, Fort Casey and its historical sites, and several quaint little towns that we totally enjoyed walking around. She was quite flexible and tailored the tour to our timeframe and interests. We strongly recommend her.

Fantastic way to transfer from Anchorage to Whittier. Our bus driver, Will, was very knowledgeable…read moreand made the trip a great experience!

Our driver was very knowledgable, bus was very clean and comfortable for our trip to Seward, AK…read more Pickup was prompt and delivered to port site on time.

Very special thanks to Presidential for taking terrific care of guests at my semi annual trip to…read moreWillamette Valley! group travel is much easier with Presidential Transpo at the wheel.

Presidential Transport is top notch. They are professional, timely, and have a super friendly…read morestaff. They have a wide variety of transportation options and are great at creative logistics. We have been using PT for our art walk to increase accessibility across this free public neighborhood event. The party bus has been a super popular (and very FUN!) way to get around town during our event. We are even thinking of adding karaoke next month! (the has a tv screen and sound system) Highly recommend !

We really enjoyed the tour with Emmett (a long time local). He was very entertaining with lots of…read morewit and wisdom, very easy to hear and an excellent communicator. A great mix of history, culture, and current activities. We highly recommend this tour

We experienced the Pike Place Market tour with Curtis yesterday and he was FANTASTIC. A wealth of…read moreinformation, engaging, and responsive to questions. The only reason I gave it 4 stars is that it's misleading for ownership to categorize it under the umbrella of "Free Walking Tours" ... or even a pay what you want system. It cost my family of 4 nearly $70 so just a heads up.