Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great experience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business. read more

Sometimes you can get what you're looking for with ease, and other times the bin/shelf label says it's an indica and it's actually a full on sativa. Once you buy it, under false pretenses it's one thing (indica) when it's the opposite (sativa), you cannot return it. Ask to see the physical containers label of what you're interested in buying before buying it. Buyer beware. IN RESPONSE TO THE OWNERS COMMENT: This is the product that was purchased. The container clearly says sativa. The box that you have these Sitting in behind the glass window said "I" meaning indica. I am unclear how such a mistake could be made when this clearly says sativa right there on the front. In addition, I called the store once I got home and found out they sold this to me as something else and the entirely and the employee said yes, the label on the bin these sites in said Indica, and not sativa. And now I'm stuck with something I will not smoke. I do not want this crap. I would never buy this. Fix your store, and readdress your return policy. When it's the stores fault, or the employees fault directly like this time, you need to accept returns. This is extremely aggravating. read more

Substance - Cannabis Clinics Near Me - Bend, Oregon

Always get great service from Kayla. If they don't have what you're looking for she tries her best to find something comparable.

Loved the bud I got. It was my first time to the dispensary in oregan and I have no complaints. Price posted was the price out the door. No insane taxes like Vegas read more

They are really nice and well informed. That service was amazing and I appreciate all that feedback. I highly recommend stopping in.

They have great medical prices PROBALLY the best in town!!! I just wish the workers where more knowledgeable in the products they where selling I get more info IFF the web then them! But they do have good suggestions FER sure read more

Most laid back dispensary interaction I've had to date, with a fantastic variety that's displayed well. It is a little over priced though. Not sure if that's an oregon thing or not but it was about 2x Colorado prices so kinda lame on that front. read more

So, first things first, this is not a review of Substance as a dispensary. I've never bought weed at Substance and, given the fact that I'm not a smoker, probably never will buy weed at Substance. But I am a coffee drinker. And Substance has a coffee shop set up as part of their operation, right next to their dispensary on Division. And Oh-Sweet-Jeezus, the Substance coffee shop brews up a great cup of java. All the baristas are good - really good, actually - but if you're lucky, Angela (the manager) will be behind the counter. Angela does a great pour over. Seriously, her pour overs are absolutely top notch. It's also possible that the weed is top notch. I wouldn't know. But the coffee? Dammmmmnnn good. read more

Since moving to Oregon, I can say this is my go to dispo. Customer service is on point, and recommendations on which flower has always been pleasant. Went there this morning, picked out some do-si-dos, wedding crasher pre-rolls & terple, went to pay and forgot I forgot my debit card.. Doh! The lady who was helping me was really kind and said she could put it aside, which she did, and I drove home to grab my card and came back to purchase my flower and pre-rolls. Now it's time to go try that do-si-dos read more

Best place iv been in a long time!! Budtender was attentive and very knowledgeable!! Her selections for me were spot on!! I love their displays!!! I will come back again when I'm in the area and have already recommended them to friends!! read more

Been coming here for over a year now and have never had anything other than a great experience! I've gone to the other two locations as well, also great, but I especially like the people who work at the division location. All the staff is knowledgeable and will happily talk to you about any products they sell. I can only imagine the people who had poor experiences there and left poor reviews are rude and unpleasant people in the first place and said reviews should be taken with a grain of salt. read more

Absolutely the best dispensary in Bend. I am a medical card holder, and they have the best deals for OMMP patients!! And the vibe from the staff is kind, relaxed and extremely helpful. I had an issue with my vape pen and new cartridges I purchased, and I went back the next morning, and they took my pen and my 2 new cartridges to the back to test, and he returned with all three items AND 2 new promo pens for me to keep! I am happy to report that the cartridges work fabulously in my new pens, and I feel that this is my permanent, preferred dispensary. Doubt I will go anywhere else now.... read more

Best in Central Oregon! Always remembering their roots and taking excellent care of the Medicinal community! The best prices and selection around! read more

Substance - Cannabis Clinics Near Me - Bend, Oregon

A very good selection of products for my tastes which are Indica, and THC: CBD 1:1 ratio edibles. They also carry the clinical strength lotion for pain. The staff was well informed about the merchandise but failed to tell me that they only took debit cards when I called so I had to drive home and back again. The guy who rung me up when I returned was so high he undercharged me about $15. Oy! read more

My friends and I were in town (Sisters/Bend location) to camp and took a chance on this place. We were pleasantly surprised! There's a decent variety of all forms of use (flower, prerolls, CBD, tinctures, syrups, edibles, dabs). They staff are very well educated about the products and super helpful. Their prices are AMAZING. $5 packs of edibles, $35 eighths, $7-$10 prerolls. You cannot go wrong. read more

Substance - THC Syrup, you can add into any beverage - Cannabis Clinics Near Me - Bend, Oregon

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Absolutely the best store in bend for quality product!!! Everyone always has a great attitude and is willing to get you what you want and need!! The ONLY store I go to in bend! Thank yall for having such killer medical prices and just best of everything!! See yall soon! read more

I'm new to using edibles, so when I walked in with big eyes like a deer in headlights, the young man that helped me said is this your first time in?? Yes...he was amazing at being patient with me and talked to me through all the selections. I have been coming here for a few months now, LOVE THE GREAT CUSTOMER SERVICE!!! read more

As a business owner myself and As a customer here at least every 3 days for over a year and a half, glad to say I will take my business elsewhere. This review is particularly only for "Mel" and the on duty manager on 10/10, not the other employees. Most of them are wonderful, but one bad apple can ruin the batch. Decided to do curbside pickup today when most the time I walk in. I put in my order over 15 minutes ahead of its designated time they set for you on dutchie. I'm usually a very patient person so considering they have specific times for your order to be picked up at, waiting 15 minutes was a little over the cusp even for me. It got to the point where I was the only car (besides workers) in the lot. So I got up, walk in, they usually are ready to greet you as you arrive. I walk in and mention quickly I had a curbside pick up and the girl (Mel) whom has the ticket in hand, says "uh I was just getting it right now-it was only put in 6 minutes ago" and I bluntly just said, I sent in my arrival 15 minutes ago, in which she insisted to show me when it came in on their end, so we both went to exchange our "proof". I said I'm sorry your machine is lagging but I sincerely clicked my arrival 15 minutes ago if you really wanna see again. Proof in hand. She proceeds to not quite roll her eyes, but the passive aggressive stance & stare. Proceed to ask for my ID, which I already had ready for her. Stares for atleast 15 seconds. Making her egotistical point very clear. So I said out loud, if you want you can just scan it, at this point it was obnoxious as she pulled her power card. She proceeded to say she doesn't have to do this and won't serve me, hence when I asked for her name. Then to just speak to her manager. As coworkers tend to stick together, we all know that in our own break rooms of our own careers. The "manager" on duty proceeds to tell me that I've escalated the issue after dealing with your passive aggressive employee when I had nothing but understanding to your personal busyness & lack of machine sending orders through. Keep in mind she's also yelling from the desk as I'm speaking to the "manager" in mid conversation, as he tells her to stop, proceeds to tel me I'm escalating the situation. I'm glad this is how businesses deal with their employees & business. Hey, misunderstandings happen! But as I said, happy to not bring my business back when there are plenty of clubs in the area. Mel is chronically rude/blunt every-time I walk in, not a very pleasant person to be around nor be served by in an industry like this. I promise, take your business elsewhere. read more

Really helpful, and pretty space. Delicious edibles and nice cone I picked up. Will be returning. read more

Substance - Cannabis Clinics Near Me - Bend, Oregon

Wow!! Where do I start? Definitely the best prices in town. If you reveal what your budget is no matter how big or little these folks know how to help you stretch a dollar. Very knowledgeable staff who are engaged and are a shining example of what customer service should loo like. Keep up the good work!! read more

Dude. The staff was friendly, extremely knowledgeable on medications and totally helpful. I left with ultimate merchandise, a smile that lights the world and aligned vibe!!!! read more

The guy was super helpful and made sure we knew what we were buying and the perks of it. Great experience.

Very helpful, knowledgeable, and patient staff that took the time to explain the products and help me find what I needed for my medical issue. No high pressure sales and they had some smaller tincture sizes I could buy and try before making a larger volume purchase. Very wide selection. They only take cash, but do have an ATM. read more

Substance was a super cool shop! Hannah helped me and was extremely patient with all of my questions and very friendly. She helped me pick a great hybrid. Went with the Sour Banana Sherb And can't wait to sample it! Thanks Hannah & Team Substance!! read more

I trust these folks as the most knowledgeable and helpful and honest I've met at any dispensary. They're not just smiling and nodding and trying to sell you anything, they actually know about THC, CBD, dosing, different products, specifically for treating my medical condition. Melissa the manager was super helpful and Kevin was great too! read more

Amazing customer service from the ginger beard gentlemen! He helped us with the Pineapple Express before the slightly stoopid concertin bend. Those sour candies were amazing!! read more

First time at a dispensary! Awesome experience with amazing customer service. Will definitely go back and buy more herb!

Really friendly, very knowledgeable staff, made me feel at home, love the positive vibe. I recommend Bloom Wells for all who want a positive experience. read more

First experience in Oregon dispensary. Great location, and our budtender was patient in answering our questions, informative and we felt good about our choices. Will recommend! read more

Great shop! Nice and comfortable environment. Good variety and quality. Reasonable donations. Good specials.