I chose this shop specifically because I read such great reviews, and also against my better judgement (after my first phone inquiry with a gentleman that was abrupt and rude all three times that I ultimately spoke with him on the phone).
Kori was very personable, but she told me my matting for my 6 pieces of artwork (I already had frames) would be ready on a Friday, but it was not, apparently because she was sick. I understood this, although I would have appreciated a phone call to explain the delay. I was told the order would possibly be ready the following Monday, but Tuesday came and I had not heard anything. I called and was told it was ready, however, when I picked everything up, none of the artwork was adhered to the matting, which I wasn't thrilled about, but I still didn't want to complain. I was told Kori couldn't adhere it for me because she did not have the frames in her possession. The only reason she did not have the frames, was because she told me to take them with me after I initially placed my order with her. I did attempt to leave them initially.
When I got home, the way she had taped my artwork into some cardboard required tearing paper around it to get the prints out, and this slightly damaged the edges of two of my prints. Also, we ordered matting that was meant to leave some of the white edges of certain prints showing, and the measurements were very precise for each mat, but it was unclear which mat went with which print, as nothing was marked. It was also so hard to adhere the artwork so precisely myself, and every bit of tape from each attempt I made, slightly damaged the back of the mat and put my prints at further risk. This is why I went to a professional. I realize they would probably prefer I purchase frames as well, but I believe the quality of the service should still be high. I paid over $40 for each mat. The least she could have done was add a piece of tape to attach each print to the correct mat, since I assume she would not have struggled to do so with her level of experience. Or, she could have used her level of expertise to advise me that she must have the frames. Surely she understood the challenge this would pose for me. I am sorry she wasn't feeling well, but it isn't a good enough reason for bad service.
If this was all because they prefer not to sell mats only, I did inquire if they were wiling, and honestly wish they had sent me away instead. read more
