We moved to property outside of Oroville almost a year ago. We started working with K-Gas shortly…read moreafter and have found them to be reliable, knowledgeable and just so willing to help figure out what will work for us. Everyone we've worked with from the office staff to the guys delivering and setting up our tank, to the guys filling tanks at their location, has been friendly and helpful. I highly recommend this business.

I can't comment on the quality of the propane, and I don't remember the price, but I wanted to give…read morethe two guys who helped me a thumbs up, very friendly!

Super nice man running the place. He helped me out with the payment and welcomed me to town. High…read morequality gasoline at the best price in town.

Best quality station anywhere. Chuck is randomly out there, rain or shine! Prices are good, air…read moreavailable and probably the last pay phone in Glenn County!

As I was busy with harvest I dropped off my Craftsman 18" chainsaw for repairs requesting a new…read morechain bar, fuel lines and a carb replacement. The parts all come as a kit for about $15 on eBay. They never called me back and after a month I stopped in to pick it up. Initially they wanted $135 for the parts and labor. I went to see it run before paying them. It wouldn't start. The mechanic is a total fool and obviously didn't understand two stroke motors. He insisted it would start on starting fluid or carb cleaner. He didn't even know that these are low compression engines and the seal is from the fuel oil mix. They swapped out my serviceable chain bar for another used bar and didn't provide the old bar which was serviceable , nor could they show me my old parts as requested. I told them I will take my tool to another shop and they prevented me from leaving with MY TOOL. I politely explained since they didn't do the work I won't pay them. The office Lady just laughed at me. They then scammed me for $35 for troubleshooting and for the "parts" they installed. They told me it was beyond repair which was total BS. I took it home and repaired it myself. Upon opening it up I found the following: -a used scraped off spark plug with the electrode shorted to the ground arm. - the same fuel lines and fuel filter I had installed before. -my old carburetor that they had sprayed with solvent but hadn't rebuilt. They never even removed it for inspection. I bought the service kit and replaced the fuel filter all the lines, a new carb, plug and air filter. It runs better than new! THIS PLACE IS A TOTAL SCAM OUTFIT -- If the mechanic kid is factory trained or certified he must have had a TBI. Don't risk your tools and don't go there. THEY WILL RIP YOU OFF!

Great small business that does great work. First thing I took in for service was my 4stroke weed…read moretrimmer. It had been several year since it was last serviced but the fuel bulb split and I couldn't get it started. They replace the bulb and the fuel lines and now it runs like new. I then took a small 1500Kw generator that had a fuel leak. They diagnosed the problem quickly and did maintenance service on it. I got both back just a few days after dropping them off. Thanks again and I'll be bringing my small engine stuff back to them when needed.

Love this little business in upper Paradise! I went in looking for a small storage shed and they…read morehad one. Yay! Good price and very informative manager on site. The problem is that a week or two later I realized I didn't need it after all. I had already paid the two weeks prior and my check for the next month had already processed. What did David do? He promised to return my check when it came in! And guess what? He did! In big cities, you can't count on personal service and face recognition, much less refunds that fall outside of the actual contract. Anyone else would have said, too bad, so sad. Your loss is our gain. But not these guys! Thank you for being a true part of our little community! You guys rock!!

Rented a unit in December 2012. The whole time I was signing papers they were bragging about their…read morehigh-tech surveillance system and how safe my things would be. In January my storage unit had been broken into and I lost pretty much most of my valuable things. What was left was crushed or broken.

Excellent customer service! The mgr went above and beyond. Affordable prices! I recommend this…read morestorage.

Bad business. Owner is a weirdo, showed up 20 mins late, office smells like weed, and he will rip…read moreyou off. Your gate code works half the time, it also seems like there are people straight up living in the storage units so yea don't put your stuff here.

I recently retired and moved from the Sacramento area to Chico and thought it would be more…read moreefficient to move myself with rented trucks and movers in both locations. How wrong I was. I had driven my rental truck to Chico and waited for the two movers I had hired off of the U-Haul website. In our phone conversation I was assured stairs and heavy objects, including pianos, were not an issue. When I met them, I had great hesitation as to their ability to lift, carry, and move heavy boxes and furniture. The two movers had problems moving simple items out of the truck and took numerous breaks. My teen grandson and I had to start moving boxes and items just to get the truck unpacked. To make matters worse, the furniture dolly holding my very heavy and antique upright piano had broken during transit. Moving it was tremendously difficult and when the movers begin to tell me they could move the piano down the ramp, in spite of the broken dolly, I became very upset and had no faith in their abilities. I quickly Googled movers and Sorenson Moving and Storage came up. I called and asked if anyone could come right away to help and direct the move of my piano and was referred to Rick's son, Richard. I was very upset and I'm sure he could sense my anxiety over the phone and assured me he would have help there immediately. I told the movers not touch the piano until help arrived. True to his word, he arrived with another gentleman, and basically transferred the piano to another furniture dolly. The two of them, with minimal assistance from my hired movers, moved the piano off the trunk, inside my new home, did most of the work to transfer it off the dolly and got it placed where I wanted it. Without this help, I know my piano would have been destroyed. I am so grateful for the help, assistance and expertise these two men brought to my move in spite of the hired movers. I know I have one more move in the future and when that time comes, I will call Sorenson's again, this time to take care of my entire move!

In preparation for an out-of-state move, we contacted several well reviewed businesses here in…read moreChico and asked for quotes. Three of the four did come to our location and were to provide a quote. We did ask for three-four quotes due to the complexities of our move, thank you Covid, and gave everyone the opportunity to put on their thinking caps and come up with figures that made sense and wouldn't put us into one of the cardboard boxes we were moving our things with. Rich Sorenson called prior to our appointment to get a sense of the dates we were thinking about and to be the first on the planet of cell phones to ask where we were located. That never can be a good sign when you're getting ready to hire a moving company, amirite? He showed up without a mask (smack in the middle of Covid). We gave him one of our prepackaged spares since we're a first responder family. He claims he must have left it on the ground at the gas station. Nice. Asked a lot of questions. Took measurements. Seemed checked out (this isn't our first rodeo when it comes to getting estimates and moving). And then crickets. No email. No quote. No phone call. And yes, we did check our spam. Unless he was emailing in broken English from Nigeria, nothing in the spam box was from Sorenson's. I did read another review that spoke of the same net result. I feel bad for the employees who are missing out on work because their estimator is slacking off. But I can't be bothered with making a follow-up call to light a fire under the owner's son's butt when I found some phenomenal out of state movers here locally that were johnny-on-the-spot with their estimates. If you're like us and looking to move out of this godforsaken place, you might want to check out the smaller guys who are working hard to make a name for themselves.

This review is for AAA as a whole and not just the Chico branch…read more I bought AAA specifically for the purpose of making a trip across the United States with my small 5 x 8 trailer. I bought the most expensive policy - AAA Plus. It costed around $200. While going across country, one of the lights on my dashboard came on. I looked in my car book and it said do not drive the car. I was only about 20 miles from the next small town, but I stopped and called AAA expecting help. When they found out I had a trailer, they said they could not help me. They could tow my car, but they could not tow my trailer. They expected me to leave my trailer with all my belongings in it by the side of the road. Or I could pay them to tow my trailer. They told me that there was no one in that small town 20 miles ahead of me that could tow my trailer. They said I had to wait for someone from a hundred miles away to come to my location and tow my trailer and I had to pay for it. I sat there for 4 hours in the blazing sun while someone from a hundred miles behind where I had just come from drove to my location. When the tow guy got there, I asked him why somebody from the town 20 miles up the road couldn't come and tow me. He said he did not know why they sent him from so far away, because there were at least three tow services from the town 20 miles away that could have towed me. He hooked everything up and we drove 20 miles up the road. I had to pay him a hookup fee and a per mile charge for towing my 5 x 8 trailer 20 miles. This amounted to over $200.00 - after waiting over four hours for him to get there. He unhooked my trailer at a motel there. Then the driver took my car and dropped it off at the mechanic that AAA had told him to drop it at. AAA told me that they notified that mechanic that I was coming and they chose that shop because he had time to see me. The next day, I had to walk (no taxi's in this tiny town) at least a mile to the mechanic and got in my car so I could sit down and wait. The mechanic was late. I got on the phone and called him. He said he was somewhere else in another town and would be there in about a half an hour. When he finally got there, I told him what AAA had said. He said AAA never called him, he had no idea who I was and could not work on my car for at least a week. He was very mean and rude. I asked him if he could just please look at the warning light that I was talking about on the car and tell me what it was. I put the key in the car and the warning light did not come on. He said, "Well, I don't see anything, so there's nothing wrong." I got in the car and drove away. I went back to the motel and tried to hook my trailer up and I could not. I pulled two guys out of the parking lot to see if they could help me hook the trailer up. One of the guys was so strong he lifted the trailer a bit and then it was able to go onto the hitch. The trailer jack that I had bought for the purpose of me being able to hook the trailer on and off myself proved to be worthless unless the trailer and car were on completely flat ground. When I got to my final destination, I went into a AAA office and talked to a manager about this incident. I feel as though I should be reimbursed for AAA having forced me to pay for my own towing. They also sent me to a mechanic who had no idea I was coming and did not have time to work on my car for a week. They refused to reimburse me. They said their towing packages only apply to cars. I told them that when I initially bought my AAA Plus membership, I told the person exactly what I was going to do with it, and she never mentioned that trailers were not covered. AAA told me they would not compensate me for refusing to pay trailer towing fees. What they would happily do for me though is give me a $50 credit off my membership for next year. So their solution to this issue is ME giving them another $150 of my money instead of $200 for their worthless towing package. Really nothing out of their pocket to solve the problem! AAA packages are WORTHLESS. I will stick with the towing policy that comes with my regular car insurance. It is only about $35 and also comes with a free rental car if yours is in the shop.

The people have been very polite and pleasant. I have not been to the new site but the old site was…read moreeasy for me. I have had many enjoyable visits conducting business that I did not need to go to the main DMV office.

Rented from them for about 7 years now. Never had issues with the owners…read more I have had multiple units. Now down to one. I even left one in less good shape than I got it (putting it nicely) and they gave me my deposit back! Stored my boats and hotrods there, safe and secure. As for the other reviews; clearly they are resentful and not super helpful. Probably just self entitled Californian people. Doesn't matter much: they are at capacity. On the nicer side of town. Pleasantly doing good business.

Spend your money elsewhere, don't pay for RUDE treatment. A storage in Chico is a storage at the…read moreend of the day, this place is nothing special. Nice facility with decent rules. NOT nice people running it and they overly enforce those rules, for what reason, I'm not sure. We needed a storage so we could have everything in one spot a couple week before we relocated to the bay area. Everything was smooth until move out day. We had professional movers helping us, they entered the gate behind another car while I was settling paperwork in the office. The gentleman in the office made a HUGE dramatic scene about them "not using the gate card". He stated that, in the event one of our movers "opened someone elses storage or something was stolen" we would be held liable, as they were illegally on the premises because they didn't swipe a key card according to him. This sounds like something made up, but I apologized and let him know we were unaware of that rule and it wouldn't happen again. I guess my apology for our honest mistake wasn't enough because he followed us out to our unit and confronted the movers. He scalded them like young children who had knowingly broken rules. It was, in my opinion embarrassing for all involved. I felt bad for the movers because they were hired to be there to help. It wasn't their fault and he couldn't give anyone a break. I apologized over and over again once he left, it wasn't right of him. His tone was forceful and snide. Adults have zero business speaking to other adults that way. He treated them like criminals.They didn't break into the storage facility, it was the first time any of them had heard "the rule" of not entering behind another car. The gate was left open at one point during the evening and he made the humongous semi wait and drive thru the other side. Don't get me wrong, I understand the need for gate codes and key cards. Safety in this day and age are very important. With that being said, there is a fine line when enforcing rules and being on a power trip. He needs to watch the way he interacts with people, being rude is bad for business and I will never recommend this place to anyone I know because of him. Also, there is a woman who also takes an annoyed tone with people. I was trying to move out and her final words to me were "you better sweep it out and leave it the way you got it or you'll be charged 20$". Treat people the way you want to be treated. End of story.