3 months into my newly built home in Magalia smell propane were my tank is installed being a…read moreplumbing contractor30 yrs I trace out leak found it on fittings they installed to regular and they try to charge me for there defective 15 dollar part and try to blame me and tell me to replace it my self when it's there install I back my installs for 90 Days or one yr office manager and the little young installer is disrespectful telling me I costing them Money when they did hook up in first place thanks for backing up you work when it could have been a dangerous situation when the was a propane leak way to go tri flame

I have decided to change my review from a 1* to a 4* and here's why:…read more Background: tank gauge didn't work, made me think I was ripped off, no one at TriFlame would help me so I filled a BBB complaint and left reviews on all sites I could find. Owner calls, said it shouldn't have been a BBB thing.... yeah okay dude, then help me next time before it gets to that! Anyway, propane did last a long time, I do believe it was just the gauge, but the person filling should see if it reads correctly, and if it doesn't, have a tech fix it! It's partly why I'm still leaving it as a 4* because TriFlame should not deliver faulty tanks. But my tank was switched out for free and got my tank filled so I no longer have any problems. So yeah, the owner needs to understand that customers have legit issues and he and his office workers need to help customers better. it was a really long and complicated thing. But the prices are low and the guys who come out are always friendly.

I can't comment on the quality of the propane, and I don't remember the price, but I wanted to give…read morethe two guys who helped me a thumbs up, very friendly!

I can't say enough good things about this company and their employees. We previously had AmeriGas…read morethey let us run out numerous times with no urgency to fill our tank. Wonderful to be able to call the company have someone answer the phone and help you out immediately. Within the first 20 minutes of my initial phone call they were getting a plan in place to get me up and running. I now have a new tank, propane, and much gratitude. I highly recommend K Gas With kindest regards, Jodi

Great prices Better help and advice than big stores…read moreBut local

I just can never find anything I need, it's so disappointing. I go in here looking for a sawblade…read morethat goes into a drill. They are so cheap at Amazon yet I come here thinking that they may have it and I could not find it now I have to wait two days for it to arrive That's not what I really made me upset, it's the employees when I asked them for help. They look so discouraged or just so pestered when I asked him where I can find it On top of all that when I buy 100% silicone based caulk it ends up, not even working properly, it was defective. I am never coming here again, so disappointing and that's the last straw for me.

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

I had a similar experience to Aminah K. copy/pasted below…read more They charged me $4.95 for my last delivery...out of the blue. When I called them to find out how they could double my rate from one delivery to the next they offered me $3.17 for 5 years. I felt like they just went into my checking account and wrote themselves a payment for whatever they wanted. I now pay $2.42 with a locally based supplier. Aminah K. Do not go with this company, they are one of the most costly around. They just billed us $5.70 per gallon of propane stating "it's more expensive since we don't refill your tank so often." Called around to other places and they charge $2.75 per gallon. Suburban Propane didn't even tell us about the increase in price until we complained and then agreed to cut the price down to $3.31 if we signed a 5 year contract. The also increased their yearly propane tank rental from $60 per year to $135. Other companies are charging $55 per year for a 300 gallon tank.

Do not go with this company, they are one of the most costly around. They just billed us $5.70 per…read moregallon of propane stating "it's more expensive since we don't refill your tank so often." Called around to other places and they charge $2.75 per gallon. Suburban Propane didn't even tell us about the increase in price until we complained and then agreed to cut the price down to $3.31 if we signed a 5 year contract. The also increased their yearly propane tank rental from $60 per year to $135. Other companies are charging $55 per year for a 300 gallon tank.

This company got me going when the seller of our house left us with an empty tank. They were able…read moreto squeeze us in the get the new tank out here and filled up in a timely manner. Customer service has always been polite, kind, understanding, and immensely helpful. Delivery guy is great, initial setup guy was great. Everyone was great and so helpful with my first rodeo on propane. It's been just about 1 year and I'm extremely satisfied with the service.

dont use this company.i had a contract to supply propane, did not honor contract or call when we…read moreordered gas. when i called them because of no show; oh the gas is 3x the cost. i orderd 3000 gals.

They dropped me because I hooked up a small bottle of propane when I ran out. I have special needs…read morechildren I can't let them freeze so I did what I had to do. This company does not care about its customers or have any compassion at all. And yes my bill was paid.

They are always friendly and professional. Great customer service. Always willing to answer…read morequestions and help out.

I have been so pleased with Blue Star Gas. They installed a whole-house generator and did a…read moreterrific job. We also switched over to them to deliver our regular tank filling of propane for our house. They have all been highly trained and they are very helpful on the phone, as well as on the job. Good old-fashioned service, which is great to have in this day and age.

Carlos Gonzalez, the division manager is an actual working person. He goes out into the field and…read morehandles customer service calls. I had a concern that he addressed fully and completely to my satisfaction. He listened carefully to me and used his discretion to make a sound business decision to keep me happy as a long time customer. I could have been easily been blown off with a trivial matter but he took the time to see the solution that best suited me, not some far off corporate decision maker on a phone somewhere. If you are looking for a local propane company with hard working drivers who are careful, respectful, and timely then this is the company. Pricing is close to the same for every propane company, some will try to lure you with low startup prices then provide crappy service. Read the reviews fior some of the other companies and you will see they are all over the board. Carlos runs a tight ship. Thank you

Went in on Dec 26 around 3:00 PM and worked with Ian Johnson... we rented a 18" truck through…read moreBudget (horrible truck) and filled it up for our move to Idaho, early the nest day). Needed a big trailer but there were none at the location (or anywhere in Chico). Ian tried to find trailers in other locations, found one in Orland at a independent garage, but it cost twice as much than through U-Haul directly. Mark Jimenez (regional manager) was there helping out, as the store manager was away. He said he was just up in Magalia CA and there were three trailers there. He offered to go up there and get the trailer (which he did) and bring it back to Chico. At 5:00 I got a phone call from Ian, the trailer was there... come get it! Employees like this need to be recognized for their hard work and customer centered attitude! We were able to fill the trailer and left for Boise at about 7:00 the next morning. Even though we are now in Boise ID, I will continue to use U-Haul here.

I waited 30 minutes to purchase 5 boxes and wrap. There were 2 cashiers and 2 customers the entire…read moretime. While I was waiting a line formed. The do not accept Apple/ Google Pay. There is no sign anywhere stating that , so after 30 minutes they could not accept my payment , so I left for nothing. I suggest a little more customer service of acknowledgement, signage about refusing Apple Google Pay, and possibly move a little faster to act like All your customers who do have timelines , other things to do , matter.

The prices seem fair and the store is typically full of what I am looking for. I like being able…read moreto pull up the app and see if what I am needing is in stock and where in the store its at. I think its funny folks complain that they "do their research" and see that its available in the store then can not find it, Well when you pull an item up it has the isle that its on and a number got to the isle and that number and you should be in the ballpark. I rely on the app more so than anyone inside the store its avalible when I need it.

I recently bought a Nexgrill barbecue from Home Depot. The propane supply hose leaks so I'm unable…read moreto use it. Both Nexgrill and Home Depot have ghosted me so I bought a new hose. Hopefully you'll think twice before buying Nexgrill.