I needed an alternate source of heat this past winter, so called upon this company for help. They came, they filled, they connected, they charged. Fast forward 5 months and I moved. They came, they measured what had been used (0), they charged once again! They also charged an Early Termination Fee because I cancelled within the first 3 years? Who told me about that tiny fact? No one! They also charged to disconnect the tank from the line ($102.01) There were also several unexplained charges for propane listed that I never called for as I didn't even use a drop from the tank. All told, it cost me in the neighborhood of $500.00 to never use the original delivery. Never again! read more

beware Do not use. They Done damage on property and was call in 100 times to fix The damage that they cause and they keep saying they will take Care of it but been over 2 month and still nothing. Gona have to go to court and get court order for them to take this seriously. read more

Suburban Propane - Property damage they cause - Propane Near Me - Hartsville, South Carolina

Absolutely do NOT go with this company. In November 2020 I had a propane tank installed in our first home we've ever purchased. About a month after installation our family of 4 started to get very sick continually during the holidays. The fireplace was covered in soot, so much so that I had to clean the glass everyday. We bought a plug in carbon monoxide detector for downstairs, and low and behold we were all getting sick because of the propane. I attempted to email the original technician in December of 2020, and received an out of office reply stating they wouldn't be back in office until June 2021. Prior to the installation there was no inspection done by the company. I specifically stated that our home did not have natural gas lines, but that I had no verification of the prior owners had used the fireplace. We unhooked the propane and we waited... I requested assistance from the company, and received no customer service. I can only assume a manager asked for their local technicians to contact me through email. Every time I have attempted to call, there's no answer and no response back. In July I got ahold of Palmetto Propane and the Manager kindly offered to come and inspect. Within 5 seconds of him taking the front of my fireplace off, he knew my fireplace was a natural gas fireplace and the installers never should have installed. I immediately contacted through the email traffic to let them all know this information and again was courtesy copied with direction of someone to get ahold of me. The same day a suburban propane technician arrived and put a hazard tag on my propane tank marked with "logs said to be natural gas" and capped the line. I asked him what would be done about this, because after installing we now have damage to our siding, and our entire fireplace needs professionally cleaned. A week passed and someone called to schedule another consult at our house, but they no call/no showed on us. I then initiated email traffic, but this time requesting a full refund and to have my tank removed from our property, but SPECIFICALLY stated to not remove the tank from our property without reconciling reimbursement or a plan moving forward regarding this. Today I came home from work and our tank was removed from our property without a phone call or email coordination, and no communications of reimbursement etc... LET ALONE the damage that's been done to our home... if you're in the Sumter area, save yourself the trouble and avoid Suburban Propane... Palmetto Propane has generously come to our home free of charge to inspect for me, and even offered services to convert our fireplace AND clean it (whichever method we choose to go with). We pay for a service, and we receive none of that... $495.00 for installation, tank rental, and propane for a year, and we used it 30 days and now have probably $1.5K worth of damage- and all we can get from the company is courtesy copied on emails from local technicians who have no ounce of integrity and professionalism to offer. 12/10 would not recommend. read more

Here's your warning.....stay away from this company. They will nickel and dime you to death, except the nickels and dimes add up to hundreds of your hard earned money gone. This place is a total rip off!!!!! Not to mention they will show up for an unscheduled, non-requested fill up, and bill you an outrageous amount for that too. read more

Suburban Propane is a scam artist. They had me signed up for automatic refills, so they sneak in, fill your tank, and bill you as much as possible. I cancelled this service, and they still came and filled my tank in the middle of JULY for my "yearly refill." I told them that I wanted my service cancelled after this, and unsurprisingly, they are going to bill me again for breaching a 3 year contract, which is the first I am hearing about this today. Do not support this shady business. I would have stayed with you all if you had honest, upfront service, but you don't, so your loss. read more