Charlie, who delivers from Blue Star Gas is very rude and impatient. I have a locked gate to…read moreprevent my dogs from escaping. When Charlie arrives, I unlock the gate. This time, I was in the restroom when he arrived. He stated he arrived at 9:25am, as you can see in the attached photos. I made the attempt to call him immediately after hearing him ring the doorbell, so he would be aware of me being in the restroom. I even got notified on my ring camera if him leaving a minute later at 9:26am, as shown in the picture. I tried flagging him down, yelling his name, and calling him as he started his truck and took off. Very frustrating and unprofessional. I never had issues with the last representative that delivered, but with Charlie, it has been miserable. Because of this, I have canceled services and went with another gas company that is going to service for 2.47 per gallon. So in a way, this is also saving me more. Win win. Bye-bye blue star.

I really like using Blue Star Gas over the years. Talk about a company that's always seeming to get…read morebetter. One year they put a meter on my tank that reports levels back to the office, how convienent is that. Adam calls me when I get down to 20%, how thoughtful. You could say they do these things just to sell more fuel, until you run out and you have to take a cold shower. Over the years I've seen Blue Star Gas get better and better and I'm a fan. In life or business, you're either getting better or getting worse. Over 3 decades Blue Star Gas has done just that. I bake them cookies because I admire how they service the Mount Shasta residents.

This is an odd review to leave because I am not a customer of Suburban Propane. Nor will ever…read morelikely become one, as it turns out. Nor should you - ANY of you, ever. But I can attest that this is a terrible company - their pricing is more than double the cost of the competition and they are not honest or responsive - their phone has gone unanswered for two days now. I bought a home in Dunsmuir in 2022. There was a propane tank the sellers told me, that was theirs privately. There was about 50 gallons of propane in the tank for which I paid $200 through the escrow of the home purchase. There is no sign or stamp or other marking I could find on the tank - it is just a white propane tank and has been sitting there for 6 years that I know of - I own the property next door as well. I went to work remodeling the home and forgot about the propane tank. I had Blue Start Gas (an EXCELLENT company BTW) start service and they have kept the tank full over the three years. Roll forward to yesterday, 9/23/2025 - MORE THAN THREE YEARS after I purchased this home. I rent the home part-time as an AirBNB and was visiting the property yesterday to do a condition check, and found a note from Suburban on my front door, notifying me they had "Terminated Propane Service." As I looked at my propane tank, that note meant they had let themselves onto my property, disconnected the service line to my house and put a lock on the tank so I could not reconnect it! This began a (so far) 30-hour effort to reach them. Phone calls to their office go to a national "Customer Contact Center" number, with operators in New York, Virginia, and Sacramento answering the calls so far - all unable to transfer me to anybody in Yreka, or who could help at all. Thankfully, I figured out how to remove the lock and have reconnected the service to my home. But they nearly cost me more than $1,000 in rental income I might have had to refund if I had not accidentally discovered the disconnect, which had happened 6 days earlier. The technician who disconnected my tank is lucky I was not onsite when he arrived. He trespassed, put my property and my business income at risk, and now is not available to talk about it. To say it would have gone differently for him if I had been there is an understatement. You decide - is this who you want to trust to keep your family's propane connected and full through the cold winter? That is not their tank, and not their propane, but they basically tried to take possession of it without any process or notification. Do yourself a favor - go to Blue Star Gas in Mt. Shasta -they have been providing great service for me for 7 years, at other properties I own. They not only sell propane, but they have installed propane furnaces, tankless hot water heaters and other services - all with 100% satisfaction from me! Suburban, you will have to answer your phone eventually - can't wait for that conversation.

Don't do it. You will be sorry. They take advantage of their customers at every step. Gouging on…read morefees, interest, deliveries, gas costs. A terrible company in every way. The worst of America. Buy a gas can and set yourself up. You will be so thankful you did. BUT DO NOT USE THIS COMPANY.

Hilary and Heather are very kind and helpful! They accommodated all my needs on a very remote…read moreproperty.

This guy stinks, really smells bad, always has the same exact dirty hat and clothes on, acts like…read morehe's opening the house door, looks in windows, tries a dozen times or more to get to the neighbors' yard through ours, and always has a sickening smirk on his face.

Very easy to work with. Great service and rates…read more ie - Had a regulator problem and within an hour of calling they had it replaced.

You guys and gals are awesome! Julie on the phone was incredibly knowledgeable and friendly. The 2…read moreservice guys ( sorry I forgot your names) that came out were awesome as well! I switched to your company because your prices are better, you are local and your customer service is top notch! You took the time to explain everything thoroughly and took care when replacing my tank to not damage the lawn or any of the bushes around my tank, thank you for that! I highly recommend Leo s Jones Propane Service. Shop local!!

Very friendly office staff. Nice to have a local propane company that you can walk in and talk with…read morea person

Super friendly and helpful staff ready and willing to answer questions and make you feel like they…read moregive a shit.. Pretty cool not a lot of places you get that mom-and-pop feel, but here you sure do,great folks over there!

Awful customer service and over priced!…read more Sorry not confused at all! You are a rip off. Your momma and daddy might have the great reputation from their first store but you should be ashamed. You don't represent them well! Happy Valley is not so happy with you either!

As a Real Estate Broker in the Area I hear from many clients and friends on both good and bad…read morevendors. I just had to mention how many great comments and recommendations I've gotten from satisfied customers/residents with All Service Propane service and their quick response. They are my go to Company for Propane.

I have been dealing with Blue Star Gas Garberville for more than 20 years and have always found…read morethem professional and cooperative. Every driver, installation and repair person I've dealt with has been personable and professional, the kind of service you get from a small-town outfit that still feels like a local business. I've just had a new propane range installed, and Thomas Gamble did a terrific job. He rescheduled the job with no hassle when the original date didn't work out. He was helpful and friendly and clearly knew his job. He devised a way to extend my gas line that was much quicker and simpler than I had anticipated. I've had the same experience with drivers Butch and now Maurine and others in the company I've dealt with. This company and their employees are genuinely into service, a thing that seems more rare today than it used to.

We pay for gas with this company. Five days ago we called for a service to repair our water…read moreheater. Not one phone call back. We have been without hot water for 5 days.

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

I have been so pleased with Blue Star Gas. They installed a whole-house generator and did a…read moreterrific job. We also switched over to them to deliver our regular tank filling of propane for our house. They have all been highly trained and they are very helpful on the phone, as well as on the job. Good old-fashioned service, which is great to have in this day and age.

Carlos Gonzalez, the division manager is an actual working person. He goes out into the field and…read morehandles customer service calls. I had a concern that he addressed fully and completely to my satisfaction. He listened carefully to me and used his discretion to make a sound business decision to keep me happy as a long time customer. I could have been easily been blown off with a trivial matter but he took the time to see the solution that best suited me, not some far off corporate decision maker on a phone somewhere. If you are looking for a local propane company with hard working drivers who are careful, respectful, and timely then this is the company. Pricing is close to the same for every propane company, some will try to lure you with low startup prices then provide crappy service. Read the reviews fior some of the other companies and you will see they are all over the board. Carlos runs a tight ship. Thank you