Beware of this company. After 2 attempts, and zero calls to let me know that they where not coming to my home, service finally showed up to check the cathode protection system of my underground storage tank. The service man did not follow procedures to check the system, soil was not wet at all, and did not use a copper sulfate half cell connected to the multimeter. His response was you need to replace the anode bag, 400 dollars if I do it. I responded that I would dig the hole, he agreed and told me his timetable which would be 4 days later in the afternoon. Fast forward to 4 days later. The hole was not complete when he showed up at approximately 8 am. When I saw him he was in the tank hole already, and connecting the wire for the anode bag. I asked him if the hole was deep enough, ( it was not to the bottom of the tank ) and he said it was fine. Once he was finished with the connection of the bag to attached wire to the tank he left, stating don't forget to put at least 5 gallons of water on the bag before filling the hole. ( He never did check to see if the protection was working properly before leaving ) So I placed a hose in the hole and saturated the area thoroughly. At this point I began to inspect his connection, that was made with the existing wire nut, it was not a secure connection at all ! His connection actually caused the wire that was welded to the tank to fail at his connection point with the wire nut. So after purchasing a new wire nut, and stripping the connection wire properly, I made the proper secure connection, and backfilled the hole. Now I will go an purchase a multimeter, along with a copper sulfate 1/2 cell and check the tank myself. Lesson here is, service people need to be better trained, and checked up on.! BTW the service charge was $ 95 dollars each visit ! Wow, I sure did not get what I paid for. read more

I'm in my seventies and had never experience such horrid service from any business. I contacted the company in March and ordered a 250 lbs propane tank to power a stand-by generator. The initial contact with this company was adequate and I was told the tank would be installed on April 28th. The installer came to our house on April 28th but did not do the installation because the generator hadn't been installed, he did however left the propane tank. A few days later the generator vendor advised they would be doing the installation on June 2. I advised Suburban of the date and was told the installer will be in my area on June 4th to do the installation. On June 3rd I received an email from the service coordinator indicating the work had to be rescheduled for June 11th because the installer was sick. On the morning of June 11th I called the company to confirm they would be at my house that day. The individual who spoke to me checked the schedule and said it was on the schedule for that day. I waited all day and no one showed up nor did they had the courtesy to call to let me know they weren't coming. On Monday, June 14th I contacted the service coordinator and she apologized for not calling. She alleged the installer had an emergency call and that she will contact me with a new date. I'm still waiting. Meantime I have a tank sitting in the middle of my yard and a useless $10,000 generator the Generac distributor cannot certify as completed because it hasn't been tested. Both my husband and I are elderly on a fixed income. We sacrificed for several years to purchase the generator because of our health issues and the potential risk of long term power outages due to weather conditions in this area, such as hurricanes, tornados, and severe weather. I need oxygen and my husband now has cancer. I can only hope someone considering using this company reads this horror story. read more

Thanks for the terrific service I received from Ed and his secretary. Knowledgeable got home and replace an adapter now back in business. Stop buy there you won't be disappointed. HIGHLY recommend this propane service Chuck/ read more