Great doctors, but the office staff/service was horrible. - Called them every 1/2 hr for a day and no one picked the phone up (number was correct, and had to physically go there and confirmed they were there) - The insurance company constantly tried to fax documents to them, but the office staff said they never received the documents It was like pulling teeth trying to contact this office every time. We'll go elsewhere for or needs next time. read more

had a 12:30 appointment at 1:02 still in waiting area. You know that once called into an exam room it would be another 10-20 minutes before Doctor comes in - so I left. Doctors should see patients within 10 min of appointment time, if not they should not schedule so many patients. I AM SICK OF WAITING 30 MIN. OR MORE TO SEE DOCTORS WHEN THEY KNOW THEY CAN NOT BE ABLE TO SEE US ON APPOINTMENT TIME. read more

Dr. Wallace didn't care about me at all. I had my very 1st ever surgical procedure on August 4, 2021. An EGD w/ Esophageal Manometry was performed by Dr. J Cahill on August 4, 2021, it was rough. I was glad to hear that all went well and I could have surgery the following day (8/5/2021) Dr. Wallace corrected my Diaphragm/Enlarged Hiatal Hernia and told me I could go home after an overnight stay. He also gave me a Fundoplication band/wrap, which he briefly mentioned would fix my acid reflux. As confirmation, I do have Dr Wallace's clinic visit recorded when he mentioned the procedures to me. Back to the surgery, I was told it would take about 6 weeks to heal and I could get back to work on 09/16/2021. I was on a clear liquid diet the 1st week then a liquid diet the following week. In the 3rd week, I was told solids would be fine and to listen to my body (Again it's recorded). On August 21st my grandson's 1st birthday, I had 3 Bow tie pasta and got incredibly sick. My body wouldn't stop heaving. I did that for about 5 hours until I had to go to the emergency room. I was admitted and the next day I had a Bariatric X-ray to check for leaks or bleeding. I was told my stomach was okay, but it had swelled up from heaving. I was released and told to stay away from Ice and stay on a liquid diet until I saw Dr. Wallace again. I didn't have acid reflux anymore but at no time did I feel like I was fixed because I was hurting and uncomfortable every day. After every ER visit, I went or reported to Wallace to advise. He continually told me he did a good job, but never checked the inside or outside of my stomach to confirm (if he did a good job). Date: 09/08/2021 Time: 3:45 PM CST After the ER visit (8/21/21) I saw Dr. Wallace's PA, she listened to me and my issues. Going forward, she told me to listen to my body. She didn't come in the room with a laptop or notepad to take notes. My last visit to Dr. Wallace Date: 10/06/2021 Time: 1:15 PM CST He came into the room, He asked me what's going on. I told him all the health concerns I had/still have and that I was given 6 weeks to heal and more time is needed. Dr Wallace told me, 6 weeks is typical and we are at the 8-week point. He said he wouldn't sign my FML papers because he did a "good job in the surgery". I explained to him, I needed help and that I'm not a welfare recipient asking for a handout I also told him that I returned to the hospital and stayed overnight and that was 3 weeks post-op. He then said, "sorry, the surgery part went good". I told him I continue to have trouble with my stomach, even 24/7 numbness on 2 of my surgery wounds (I was told by his PA it could be nerve damage, the feeling may stay the same or go back to normal within a year, fyi it's still numb) and he said to contact my PCP or my Gastro Dr. for new diagnosis because he had nothing else to do for me. I told him to check my stomach which he never did. I was begging him to help. He listened to me and my issues and did nothing. He also didn't come into the room with any laptop or notepad to take notes. That's when I scheduled an appointment for 10/14/2021 with Dr Cahill and Dr Behnke. I saw Dr Behnke, who had no clue what to do to help me and told me to see Dr Cahill. I then saw her and she said it would be a conflict of interest to see me for my surgery with my stomach and would only address the constipation that caused cramps and stomach pain. I had no help but continued to visit the ER and be kept in the hospital for days and was told to follow up with Wallace. Consequently, I ended up at Northwest Comm Hospital on 10/24/21 and stayed 6 days. They told me to visit Dr. Wallace as a follow-up. Before I could get to see Dr Wallace I had another dry heaving episode and ended up back at Northwest Comm Hosp. again. I was there from 11/6/21 until 11/24/21. Keep in mind Dr. Wallace called me on 11/07 or 8 of 2021 and said "let's get you in to see what's going on, I see the hospital has requested your medical records". I told him no thank you. I hung up and cried because at that point I felt he didn't care about me at any point and he called me because another Dr was looking at his work. I still didn't know what was wrong, I just knew, I had given him many chances to help me. After being admitted into the hospital for a 2nd time I was told I needed a feeding tube. I was loss for words and was confused because Dr Wallace was confident he did a good job and said it numerous times. While in NWC Hospital for the 2nd time, I was told that I might need a feeding tube but they'd have to go in my stomach to see for sure. After waking from that exploratory surgery, I found out I did have 90% of my stomach cut out because it was dead from the wrap being too tight, a Ruex-nY procedure ( to connect my stomach to the pancreas), a feeding tube, and 4 other tubes, my l read more

Suburban Surgical Care Specialists - Surgeons Near Me - Hoffman Estates, Illinois

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Dr. James Kane Jr. is compassionate and has a fairly good bed-side manner. I trust him explicitly as a physician. I'm not as trustworthy when it comes to his surgical skills. I had a lap band put in, in 2010. This "one-day" surgery nearly cost me my life. Dr. Kane did the initial surgery and then left for vacation the next day. The band did not permit me to keep anything down. Dr. Guske adjusted the band (surgery #2) and again found the band was not working correctly. Three times a charm, after 4 1/2 weeks in the hospital, with a PICC Line for IV Nutrition Therapy, Dr. Guske performed a third surgery, removing the band and putting in a new one entirely. Finally, the lap band worked though further complications arose. I aspirated during surgery and now had Aspiration Pneumonia. After a few days, Aspiration Pneumonia turned into Double Pneumonia at which point I was transferred via ambulance to the hospital of which my PCP and Pulmonologist were located. The PICC line had been removed after the third surgery, releasing two blood clots in my arm and one in my lung. My doctors told me I was very sick and it was a good thing I changed hospitals. I went home 10 days later. Was Dr. Kane to blame? Was he in a hurry to go on vacation? Or did I just get the luck of the draw with a malfunctioning Lap Band? I will never know. What I do know, is since 2010, I have received excellent care from the staff and doctors at Suburban Surgical Care Specialists. While I continue to see Dr. Kane, I will say for choice of surgeon, I'd choose Dr. Guske. I will never know what truly happened or what was to blame, but I will say I'd feel confident to have the surgery again, if performed by Dr. Guske. I give a four-star rating, because in whole, for almost ten years now, I have been provided excellent care. My wait time is minimal, scheduling is easy. My only complaint is how often I see the P.A.'s v's the doctor. When I schedule an appointment with the doctor, I expect to see the doctor, not a P.A. read more

Dr. Kane Jr. did my gastric sleeve surgery 4.5 years ago. I believe that he did not do a good job of my surgery (did not take out enough of my stomach). After having this surgery, your stomach is supposed to look like a long, narrow tube, and people generally struggle to drink adequate fluid volumes to the point of having to sip slowly from medicine cups for days, nausea/vomiting, and sometimes even ending up in the ER with dehydration requiring an IV. The morning after my surgery I went down to radiology for my leak test. As I looked at the screen during my test, I immediately thought it was bizarre that my stomach was not the long skinny tube shape that it should be and was instead still kidney bean-shaped. *After* I was already thinking about this, the radiology tech also made a comment that "oh wow, the stomach usually looks different after this surgery." When I got back to my room, the nurse gave me a 10 oz bottle of apple juice and I was appalled that- the day after surgery- I was able to drink the entire 10 oz bottle in under 5 minutes with no discomfort or nausea. I should absolutely not have been able to fit that much fluid in my stomach at that time. As time went on post-op, I was losing weight very slowly. I've never vomited once since my surgery and had zero issues with nausea. At one follow-up appointment a couple months post-op I told Dr. Kane that I was worried about how slowly I was losing weight compared to everyone else I'd talked to who had the same surgery. His response was "well when was the last time you lost 20 lbs?" which came off as apathetic and dismissive. Most people I'd spoken to had lost at least double that amount by that time. I followed the post-op diet carefully, but by 5-6 months post-op my appetite had returned to nearly the same as it was pre-op so I was no longer able to stick to tiny portions due to hunger pangs and I stopped losing weight. On the morning of surgery I was 248 and I never got below 200. Also after this surgery you are supposed to have a greatly reduced appetite due to a decrease of grehlin, but I never lost my appetite at all. I still needed my 3 meals a day even in the first few months post-op. About a year after surgery I started re-gaining weight and am back to 236. I believe that my surgery was a failure because not enough stomach tissue was taken out by Dr. Kane for me to ever achieve the level of food restriction you are supposed to achieve from this surgery. Everything including appointments, surgery, hospital/ doctor fees combined even with a PPO insurance plan cost me roughly $7,000- $8,000 out of pocket (insurance picked up many tens of thousands on top of that). The only positive experience I had was their office psychiatrist, but again even with my good insurance plan a single appointment was $200-300 out of pocket with him. Dr. Kane makes you sign a waiver saying you understand that you may not lose any weight at all from this surgery, so there is absolutely nothing I can do to be compensated in any way for a poor surgical job at this point except to warn others. I am now pursuing revision surgery with other surgeons. Back to square one and still suffering from the terrible effects of obesity. read more

My husband was referred to SSCS for a minor surgery. We LOVED Dr. Guske. The staff at Arlington Heights and Elk Grove were friendly. We were able to schedule my husband's surgery within a week from our initial visit with the Dr.; which was fantastic. My only complaint is that we waited well over 2.5 hours to see the Dr. the first time (in Elk Grove) and we waited 1.5 hours at the Arlington Heights location (and my husband was only seen by the P.A.; this was as just an after-surgery check-up). So, if you find yourself at SSCS (which I highly recommend should you need surgery), plan on taking the entire day off of work because they never seem to be running on time. Note: Dr. often has to respond to unforeseen emergencies delaying your appointment. read more

Very professional, skilled and truly care about your health. Great locations, easy follow up appointments, you are always able to speak with someone there for help. So glad I chose Suburban Surgical to help me get healthy! read more

Dr Guske, will always be my life saver. This place is great, the staff is friendly, and the doctors are incredible. I will always recommend them. They have saved my life. read more