I definitely recommend their single burger with cheese because if you get the double burger, you…read morebetter be hungry because last time I was there the food was delicious. The service was quick and when I say quick, I barely had to even stop my work truck before getting to the window placed my order and by the time I got around to the other side, he was standing there with the burger in my drink, waiting on me

Intrigued as this is a chain that we aren't familiar with. It's super cute little burger joint…read morethat's drive thru only. They do have the tagline 'sudden service' for a reason. As soon as you pull to the opposite side of the building your order is ready to go. Beware if you feel pressured or anxious at a drive thru. Cashiers were super friendly and patient (remember our first time here). Pulled up and was told no shakes or fries were available. That was disappointing. So, didn't really get to have the full Pal's experience. Ordered the chili burger which was delicious and huge! Also got an unsweetened tea and a Mr. Enough (local herbal drink). All were good. We did have a local with us who assured us that everything is tasty there. Unfortunately, we only experienced a super limited menu, but had terrific service.

Service was terrible store was dirty bugs flying around employee ignore you when trying to ask a…read morequestion food was nasty don't go to this one at mountaineer Boulevard or also known as Southridge

Food is always good quality here. You can (usually) sit outside, which offers an amazing view of…read morethe city. Service is not always fast.

Placed a curbside order intentionally due to time saving and walking limitations. Waited in…read morecurbside line for 20minutes only to be told that my order was not on delivery tray. Had to park and walk in in order to be told my order had been " bumped". This Chick fil A needs to get it together

What a cluster! I use to work in this Mall in the 90s, this place hasn't been updated since then. I…read moreordered a tray, and half gallon of lemonade on line, several hours before picking it up. I wanted to add a salad and they don't have a salad prep person, no salads available. It took 25 minutes to pick up the order. Not even controlled chaos just total chaos. I guess when you're the only one in town, customer service doesn't enter into your business model.

You truly never know what you are going to get out of McDonald's. Sometimes the people working are…read morenice, sometimes not so much. Sometimes the food is good, then sometimes the bread and everything is stale. I am happy with it though for being a local fast-food chain, it is actually one of the better ones I have been to when you go at the right time.

This McDonald's is off and in. Sometimes it's good and most of the time it's not. This location…read morelike many in McDowell county loses power over night. The food send me to the bathroom after I eat all the time. There maybe issues with cold chain management at this location. It's definitely one of the slowest services I've seen at a McDonald's. The workers are always all over the place. If there not outside smoking cigarettes there inside running their mouths to customers while other customers wait in line impatiently. Most of the employees are young and have no work ethics. Overall, I blame the management at this location. Management have poor leadership skills and likely have no management experience.

The food was so good... we got two dip dogs, fries and the most delicious onion rings ever! And,…read morewe were first time visitors so they treated us. What great southern hospitality! Justin Hall was so nice and welcoming!

Welllll, we were out in the countryside traveling north on the main highway and didn't want to eat…read moreat the big chain restaurants so we took the exit and drove the beautiful country roads to this place. It looks like a cool place to get an ice cream in the summer but the corn dog was subpar. The burger was less than hoped for as well - overcooked (but not tough) and rather bland. Oh well....

Very clean, nice salesman and good service. Value meal…read moreincludes drink, waffle fries and chicken sandwich

Update #3 yesterday I got a phone call from another administrator and he wanted to hear again what…read morehappened, because they want to make changes and address this issues. Wow I was impressed and this is the Chick-fil-A treatment that I excepted. By the way the gentleman name is Dennis and he also agreed that he was the best ever. We need more of this so make the call and take the name note to self. This is why I'm going from a 1 start to 4. Update: Today I called and I wish I had taken the name of the manager that answered me. She was very apologetic and told me that she was going to check in this matter and that the gentleman is the sweetest person ever. I'm going to call back and get his name because as kind and nice as she was to me I want to be to him. I hope that the manager at that time can learn from this experience and treat customers better. If I could give this place a zero I would! The the only person that deserves it, is the older man working cleaning around being so kind and trying to make me not feel upset for being ignored. I arrived 5 minutes before they started lunch and placed my order in the app. The first thing that I asked the worked that is outside checking you in or taking orders was am I ok or do I need to cancel and order lunch and she said you are fine, the order went through and do you need to add anything else and i said no thanks. The line was long and they are super super slow. We have been in line for 10 minutes and only two cars have moved when my app notification says pull around your order is ready. We were confused as we have like 7 cars in front of us not even moving. We were traveling so we don't know how this place works. You need training from our people here at a chick fil A . We go around and I go inside and asked for my order to an employee and explain I came from the drive thru, he goes and ask and comes back with nada nothing. I tell him that I got a notification, one of their manager I imagine in gray comes and asks me and tells me that I ordered during breakfast and the app cancels and leaves me there without even offering to help or an option. I called her back as I have a notification and she says did you order with the worker up front and after I said yes she said I don't think so. At this point I'm frustrated it's our second day driving back home after a great vacation and drive and this lady just ruined my day. I want to give a shout out to the decent older man that works there and try so hard to make things better by saying maybe there is going to be an accident and this is why you are being late (bless his heart) he was so sweet. I go to the car to get my phone and show to the manager or whoever gray tshirt was and when I come back she has my order and not even an apology. I will bookmark this one to never stop here again and now I know why your reviews are so bad! We wasted 30 minutes in this stop and a stupid argument not needed. Worst Chick-fil-A ever. The store was cleaned also thanks to that gentleman.

always gets my order wrong, ashley the old manager has cussed me out and refused a refund when SHE…read moremessed my order up. i've called multiple times to get cut off and my food is somehow always cold even tho the delivery is 5 minutes away from my house. personally this mcdonald's is SHIT and yall definitely need to do better or get the main people up there.

Went drive thru. Simple order. Double quarter pounder with cheese, large fry. Got back to hotel had…read morea single with no cheese. Went back. I get mistakes can happen. But along with other reviews the people working here do not care! No apology. Makes you wonder if they can't get an order right how many people have been ripped off because they don't want the hassle of going back!

Typical fast food joint. The place looks sad and run down. The playland area gives off the…read moreappearance of stealing childrens souls.

Find somewhere else. One of the worst locations I've been to. Order was wrong, food was cold and…read moreterrible.

Would give zero stars if possible. Understaffed. They are catering to drive thru and online orders…read moreand ignoring the customer in front of them. People standing around and no friendly faces.

Sweet and welcoming staff! Food is amazing for such a small building and barely anything to work…read morewith. Saw a roach in the restroom though. check your food!

Their desert is amazing. I had the pineapple cake. Such a cute little shop. The staff could not…read morebe more friendly. Stop in and have a bite to eat.