I always have issues with my service I have half of the month good service and then the rest…read morenothing but still have to pay full service. My wife does work from home n half of the time she has to go to someone's house or the library. They need to improve their service

Reach is the worst internet service provider in the world! They owe me money for dealing with them!…read moreLost wages alone I should be able to sue, I'd have a down payment for a new car! First month on a deal wasted with intermittent service and they keep wanting me to take off work again to look at 4 feet of rg6 quad shield and an f connector just to waste more of my money because they somehow managed to fix the problem on their own ‍‍‍ the problem just went away until today, now no internet indefinitely!

I had Grande Communications before Astound bought them out. So for over 10 years I had this…read moreservice. 1 GB of download. Since Astound took them over, I had over 5 service calls telling them I had barely any service. It seemed I was on a party line, sharing my service with others on my street. I called Starlight Broadband, and the installer noticed one of my cables was in the wrong port. It fixed my problem. But ended up changing services anyway. I had made my payment early on July 1, 2025. It wasn't due until July 8, 2025. I cancelled July 2, 2025. They refuse to refund any monies stating I was paying for June 15, 2025 to July 15, 2025. Even though I would have been able to use their services until August 8, 2025. They said over and over, "Its our policy to never refund any monies"... They even told me they could see I wasn't connected any longer. What a rip off.

I can't send pictures, videos or GIF's on my phone at my complex & NEVER had these issues with…read moreSparklight. Don't choose this horrible company, get Starlink instead. I'm paying for 1G & texts take FOREVER TO SEND at night & during the day. Constant "network error occurred" mesaages. In an emergency, your loved ones will never get the texts or pictures!!!!

After many years of being with this company as a customer, we have ended our relationship on a sour…read morenote. We had DirectTv service in New Mexico and it worked fine out there. We moved to Texas two years ago and ever since it has been a fight for decent service. The few programs we do watch are many times pixalated or the timing is off and they look like Chinese dubbing. We had techs out multiple times, only to be told they don't know how to fix the problem. We now have cable and went to cancel DirectTv, they informed us that we would be charged $80 for an early out ( 4months). So much for loyalty. No more.

The slowest customer service of any company I have ever dealt with. If you plan on getting a…read moreproblem resolve be prepared to be on the phone for over an hour. Ridiculous for a company this large to not hire enough people to service their customers.

10 people waiting, 1 employee working. THIS PLACE SUCKSSSSSSS and so does their cable and internet…read moreservice! Go satellite!

Worst ever!!!! Buffering, can not connect, this box can not play at this time, just a few of the…read moreerrors I see on a daily basic. Technician came out 3 times to fix but all I heard is how the last one didn't know what he was doing. If you want bad service, the worst ever viewing experience, than this is the provider to go with. Pulling out this crap and going with a real provider. Don't, don't, don't, even think about using them, you will regret it.

It's a vicious circle when you call into dish network you never get a human that actually knows…read morewhat the hell they're doing. Run from this company. Ridiculous I called dish network and got the run around. Talk to a human talk to computer talk to another human who couldn't help at all.said they would call back in 15 minutes. They didn't. Wanted Paramount + but they make you buy Showtime with it I hope somebody sues dish over it

Boy did I dodge a bu!!et with this company! I had called to sign up with Astound for internet…read moreservice! Not only are they unorganized and unprofessional but also rude!!! 1st agent I spoke with kept stating they could send any one to install my internet because it was almost 5pm and there are no service agent after 5pm, I got tired of telling her that it was 2:30pm where I live! It was almost 4pm when she finally understood and by then she really couldn't schedule anyone. I had to schedule for the next day and requested a call before heading to my location. No one ever called nor went home (I had someone stayed home so I wouldn't miss them) When I called customer service to inquire, the lady said someone did go and no one was there, I asked why no one called me then, she said they did called ONCE when they arrived at the address but they got "a beeping signal" and she kept getting louder and louder every time I told her I knew no one showed up and that they were supposed to call me BEFORE going to my address. She wanted to schedule me again for another day.....I told her "HECK NO" if that's how their customer service is, I would rather not be with them at all! I had to tell her repeatedly to cancel my order! ZERO STARS!!!

Astoundingly HORRIBLE internet service, the absolute worst I have ever had, hands down. I see a lot…read moreof people talking about the outages, which do definitely happen on a regular basis, but the real issue is the internet speed and their prices. I paid for 1Gb internet speed. My Grande/Astound internet speed never topped out at more than 40Mbps. That's 4% of what I paid for! The only reason I didn't immediately cancel my service was because I lived in an apartment where my only option was Grande/Astound. I even bought one of the absolute best modem/routers you can buy, and I bought a signal extender too. Still, 40Mbps max. Not only that, but my bill went up 3 times! And without so much as an email notification telling me it was going up. By the end, I was paying $120.00 a month for 40Mbps. Highway. Robbery. When I moved, I got AT&T fiber which literally tops out at 1300Mbps. that is 32 TIMES FASTER than Astound, and for only $86 a month. If the apartment you're looking at only allows you to use Grande/Astound, don't even bother moving there.

Brandon is a great employee that works for the Netops family he goes above and beyond to resolves…read moreany issue in a timely manner i recommend this internet service its great!!!

If you live in or around Odessa, or need quick internet set up for oilfield needs, CALL THESE…read morePEOPLE! Amazing customer service and they are fast, friendly, and just great all around. Very happy to have come across this company!