DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

THIS is what internet service should be. I used Elite Fiber for two years before moving out of…read moretheir territory. During that time, my internet was fast and reliable - I don't remember it ever going out. They were friendly and helpful during the installation and set up process. Rates stayed low throughout with no hidden fees. But the best part of my experience was actually when it came time to cancel my service. When I have used other (bigger corporate) internet providers canceling my service was almost impossible and came with lots of extra charges. When I let Elite Fiber know I was moving and needed to turn off service, they turned off my autopay and began closing down my account within a day. They were also responsive and personable in all my communications with them.

From the owner: Elite Fiber is a local fiber internet company built from the ground up to serve the people and…read morebuildings of this city, and that changes everything about how we operate. When you call us, a real person answers. When something needs fixing, we don't put you on hold for 45 minutes or schedule you three weeks out. We're here, we know your building, and we actually care whether your internet works — because we're your neighbor and our reputation lives and dies on your street, not on a quarterly earnings report. Fast, reliable fiber internet? Absolutely. But what really sets us apart is the human side: local technicians who know the St. Louis market, honest pricing with no sneaky contracts, and the kind of support you can only get from a company that's genuinely invested in this community.

Dreadful "customer service ". You can only speak to AI and not a living breathing person. I changed…read morefrom ATT to spectrum huge mistake. ATT was a picnic compared to spectrum. HOW TO IMPROVE? PUT A PERSON ON THE PHONE!

PLEASE DO NOT GO WITH THIS COMPANY UNLESS YOU LIKE BEING SCREWED OUT OF YOUR MONEY. TAKE IT FROM…read moreANOTHER PERSON THAT HAS BEEN SCREWED FROM THIS PROVIDer. THEY ARE SCAMMERS. If I could destroy spectrum I would. They sent me a used phone when I bought a new one. It was locked with pin number. I was sent to office to another office then back to the 1st office and on and on. I received a locked phone, called to get it unlocked but spectrum personnel insisted they get a new out immediately. I did not want it and protested. But having cancer I didn't feel like arguing. They bullied me into accepting it. So I got the phone that supposed to work but it didn't WORK EITHER. BATTERIES PLUS THE NEW CONTRACTED FIXER FROM SAMSUNG WOULDN'T FIX IT either EVEN THOUGHT THE 2ND PHONE WAS NOT RIGHT. It would not accept the SIM card. So the repair man said I'd have to pay $200 to repair a BRAND NEW PHONE! I GOT VERY SICK the next day. Went to hospital. Was in a coma 3 mths. I OFFERED TO PROVE IT. Got out end of Sept. By then 14 days turn around was up. I appealed and they took back the phone. Now here's where they get you via a scam. They tell you to send it back. NOW THEY HAVE THE PHONE AND YOUR MONEY. THEY MAKE YOU PAY THE TOTAL AND WILL NOT BREAK IT UP OR THEY SHUT YOUR PHONE OFF. I did but according to them I sent back the wrong phone. The phone they forced me to pay for or they would shut off my phone that I needed so badly because of Dr's calling me for the three of us. My HUSBAND has end stage Parkinson, my daughter has a trach, lives off oxygen and is downs syndrome. Spectrum people are parrots who just spit out policy and procedure even though these issues will be resolved to their satisfaction. You pay for the phone, send it back, they don't refund it and you can't get it back if you want it and you just have them $1200 for a phone they won't give you back. Or refund you. B@stards. At first they would give me half back but then a higher authority decided I would get $100 credit based on their rules and procedures. It's all set up to go in their favor because they tell you if it has no scratches or anything wrong with it is how they decide to refund you. The returned phone was still in the box and complete yet, spectrum says it has scratches and was the wrong phone. This is total bullshit! I never wanted the Damn phone. They don't care if you've been sick and ridiculed about my hospital stay. They made fun of me having cancer. Now I just get no phone not even half my money back. These people are the ultimate scammers. I've been with them and the previous companies that owned this company 33 years. Since they've been doing cable and I could get it where it lived. They just don't care about your loyalty nor your payments being on time every month. They are so big now they think they can't be took down. Based on what I'm seeing here, they're are thousands who are disgruntled. I am looking for another cable company and another phone company once I finish paying if the phones I have had to last to be fixed. Every phone they've sent me has had to be fixed. I've had to pay for them to be factory reset a number of times now because they just are pure junk. These I could have bought on Amazon and they would have worked for a lot less. Fool that I am and having cancer brain I did not think about it. I won't make that mistake again. If people keep spectrum eventually they will scam you to. They are a dirty monopoly. I thought tmobile was bad. They could use lessons from spectrum on how to scam. I won't ever buy another phone or other electronics from another phone company. I pray that every one else abandons spectrum as fast as they can and this company goes belly up. I hope to live to see them fail miserably. They are crued and evil and the customer is no longer right. Spectrum is. Here's another thing. They discriminated against me because of the color of my skin. They enjoyed it also. One girl flat out said I was the wrong color. Now that the majority of people are black that works for spectrum., white people are treated shitty. You will never get a decent review or refund. You will be scammed and screwed. Once I have the phones paid off I will leave them. Spectrum needs a wake up call. I'm just the person to see it happen. SPECTRUM EMPLOYEES ARE CRIMINAL AND ARE ALL TO HAPPY TO KEEP YOUR MONEY AND THE PHONE EVERY Thing. I got English speaking employees finally and they are ruthless. So much brainwashing. Spectrum is the worst phone company ever. Cheryl

We are NEW to the lake, and decided to try Brightspeed Internet. Drove 2000 miles from CA -…read moreCuba, Mo to get here on time to meet the installer ‍ @ 1pm on Friday 9/19 (last week) to install the box and cables outside. After driving 11 hours on Friday - we ended with NO internet because the underground fiber had not been spliced for connection. Tech said he would try to get out on Monday 9/22 but NO GUARANTEE! I called Customer Service Monday 9/22 to confirm a date to splice the service. (OUTSOURCED TO THE PHILLIPINES). They confirmed a date for a week later on Friday 9/26 - YOUR KIDDING ME RIGHT! After 2 hours on phone calls I cancelled the order! I work from home and needed internet last Friday 9/19 upon arrival and as a result I have been going up to the TA Truck stop to access internet. Customer Service is outsourced which means the right hand doesn't know what the left hand is doing in the field. Mid afternoon, Tech called stating they spliced the cable but the order was cancelled and can't connect. Asked me to reorder that day. Longstory short I rescheduled for Wednesday 9/24 and when I called today to confirm my order it was found that the outsourced service failed to put the order in! So AGAIN NO INTERNET! Based on Customer Service alone I would not recommend Brightspeed!!!!!!! Has anyone else had issues with Brightspeed service? We ended up going with Spectrum and received same day service installed