I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my…read morewife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above.

I give it one star because the 1st person I talked to was good. She then transferred me to a…read moreperson she said would take care of my problem. I was on the phone for 30 minutes just trying to cancel my land line, which I have pa[d for for unwittingly for 7 years. She told me if I canceled it they would have to upgrade my internet and they would send me new equipment. Since the service was at my cottage and it was closed for the winter, I explained that no one was there to except it. We went round and round and I finally asked her to cancel my service. She said I'd have to drop off the equipment. I explained that there was nobody there to drop it off. I ended up paying the whole amount and will never use the again. I I could have given them 0 stars I would have.

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

We are NEW to the lake, and decided to try Brightspeed Internet. Drove 2000 miles from CA -…read moreCuba, Mo to get here on time to meet the installer ‍ @ 1pm on Friday 9/19 (last week) to install the box and cables outside. After driving 11 hours on Friday - we ended with NO internet because the underground fiber had not been spliced for connection. Tech said he would try to get out on Monday 9/22 but NO GUARANTEE! I called Customer Service Monday 9/22 to confirm a date to splice the service. (OUTSOURCED TO THE PHILLIPINES). They confirmed a date for a week later on Friday 9/26 - YOUR KIDDING ME RIGHT! After 2 hours on phone calls I cancelled the order! I work from home and needed internet last Friday 9/19 upon arrival and as a result I have been going up to the TA Truck stop to access internet. Customer Service is outsourced which means the right hand doesn't know what the left hand is doing in the field. Mid afternoon, Tech called stating they spliced the cable but the order was cancelled and can't connect. Asked me to reorder that day. Longstory short I rescheduled for Wednesday 9/24 and when I called today to confirm my order it was found that the outsourced service failed to put the order in! So AGAIN NO INTERNET! Based on Customer Service alone I would not recommend Brightspeed!!!!!!! Has anyone else had issues with Brightspeed service? We ended up going with Spectrum and received same day service installed

They always do a great job every time I have used them and for a fair price…read more Thank you guys for great service and speedy work!

Great same day service! I dropped my cell phone off to fix my cracked screen and they had it…read morefinished within the hour!

We had a good experience at Verizon. I went to get a new phone and switch on to my fiancés phone…read moreplan. The staff was really helpful with this whole process - they even printed off multiple plans so we could easily compare options and pick what was best for us. We were able to walk out with a new phone, a new phone plan, and a discount because I'm a nurse all in under an hour. It felt like they went out of their way to make sure we were getting the best deal possible which we so appreciated!

What a horrible experience. Our associate talked us into adding the Netflix/HBO Max streaming…read moreservice to our line. She gave us completely wrong information and it really ended up being a problem. I had to spend more than four hours in the phone with Verizon and even had to drive back into the store. She was incredibly rude when I went back in to discuss the issues we were having and then had the nerve to blame it on me. The other associates in store were no better and didn't offer to help. The Verizon customer service representative told me the store was wrong and gave us bad information. To make matters worse, we can't get off this plan for a month even though it has been cancelled. Stay away from this store and don't sign up for any of their streaming services.

THIS is what internet service should be. I used Elite Fiber for two years before moving out of…read moretheir territory. During that time, my internet was fast and reliable - I don't remember it ever going out. They were friendly and helpful during the installation and set up process. Rates stayed low throughout with no hidden fees. But the best part of my experience was actually when it came time to cancel my service. When I have used other (bigger corporate) internet providers canceling my service was almost impossible and came with lots of extra charges. When I let Elite Fiber know I was moving and needed to turn off service, they turned off my autopay and began closing down my account within a day. They were also responsive and personable in all my communications with them.

From the owner: Elite Fiber is a local fiber internet company built from the ground up to serve the people and…read morebuildings of this city, and that changes everything about how we operate. When you call us, a real person answers. When something needs fixing, we don't put you on hold for 45 minutes or schedule you three weeks out. We're here, we know your building, and we actually care whether your internet works — because we're your neighbor and our reputation lives and dies on your street, not on a quarterly earnings report. Fast, reliable fiber internet? Absolutely. But what really sets us apart is the human side: local technicians who know the St. Louis market, honest pricing with no sneaky contracts, and the kind of support you can only get from a company that's genuinely invested in this community.