Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

Lady clerk (older woman) would absolutely not let me speak to the jeweler about my diamond wedding…read moreband although I could see him behind the glass window working. Same result from the manager Davis - I was not allowed to speak to the jeweler although he was allowed to change the battery on my Movado watch from behind his window. Trust me - I'm sure he didn't know that I was denied the opportunity to speak to him- from both the clerk and Davis, the manager. Perhaps they receive a commission on repairs that they order? My ring has 3 diamonds totalling 3.5 carats and 4 smaller accent diamonds totalling 1 carat total. I thought that the ring snagged on my clothing so I immediately brought it in. Davis told me that all 3 settings holding the 3 diamonds on top would have to be replaced because I shouldn't "take chances" In losing any one of the diamonds. She further stated that that was the only way that they would do the repair. The cost of this was $400 per setting for a total of $1200. Long story short - within a few weeks I went back, receipt in hand because new battery in watch stopped working 3 times. Jeweler did come out and put the watch on a tester that showed the battery was working at 100%. Watch is 20 years old - I couldn't argue with the battery test! I did inform him that Davis would not let me speak to him about my diamonds' settings in my wedding band and upon his examination of the 3 settings he told me the ring was fine. No rough edges - no need for repair! He was very polite and very knowledgeable but he lost me when he told me how knowledgeable Davis is regarding repairs.SHE IS NOT A JEWELER! I don't think it's too much to ask to speak to the jeweler before I commit to a $1200 repair! Might I add that I was the only customer in the store both times that I went in. My thanks to the jeweler for his assistance and very friendly demeanor while saving me $1200 for an unnecessary repair! So glad Davis wasn't blocking the way to get to him on my 2nd trip in! The older woman that was there the first time and tried to block me from seeing him on my second visit but I wasn't hearing it! 5 stars to the kind and knowledgeable jeweler, 0 stars for Davis and the older lady that never got up off her chair behind the counter.

So scattered. Can't get anything done. Gives you a time estimate.. multiply that by 3 and you still…read morehave to keep coming back to remind him to work on your jewelry. So unprofessional. There are plenty other jewelers around. My time is valuable and my patience is up!

Friendly and fast. They did a great job on some jewelry repair. And they did it in a rush for a…read morefair fee

Best jeweler! Great inventory of gorgeous pieces! Can't say enough good things about this business…read more& their staff!

The people at Peacock Jewelers just lie. I left my watch there for 3 days for a battery…read morereplacement. The person "who did battery replacements" only came in after 7:30 pm and worked overnight. Guess what, this phantom battery guy never showed up and and my watch was never repaired. Just go somewhere with regular hours (Peacock opens when it suits them, as late as after noon some days) and will close early when the employees have somewhere else to go. My opinion is this not a legit jewelry store but a front for some other questionable operation. Just do not go there!

Absolutely the most rude jeweler in town. Came in to ask questions about diamonds and he refused to…read morehelp answer any questions and just said he can't help or give me any answers. Just denied, denied and denied. Asked him if he could help me understand the difference from sales from 2010-2021 and he said he could help me and didn't know. I asked him how long he has been in business since, and he said the late eighties yet said he couldn't tell me anything about the business and prices. I thankfully went down the road and had a greater and sweeter experience. Not worth going here. Only want your money not to help in education. I wish I would have listened to other people's reviews before stepping into this soulless business.

2015 me and my future husband at the time wanted to look for wedding bands we walk in the store…read moreasked to look at some ring and they wouldn't let us even see the rings out of the case let along touch the rings. 2021 I received a watch for Christmas and it broke I sent my husband to the store so see if he couldn't purchase a pin for the watch I broke and they made him feel uncomfortable yet again ! They question him on how he obtained the watch he had on !?! He only asked about a pin for the exact same watch. But I guess it's our fault we wanted to spend money at a store that doesn't like BLACK PEOPLE! Thanks Zales for treating us the Right Way !

I took my son's watch into Holman Jewelers after he had taken the back off and we couldn't get it…read moreback on. They were incredibly kind, patient, and welcoming from the moment I walked in. Not only did they fix it quickly, but they also refused to charge me. That kind of generosity and genuine care is rare these days, and it truly meant a lot to me. I'm so grateful for their help and the way they treated me. Thank you for going above and beyond--such wonderful people.

Holman jewelers is awesome!!! They are TRUSTWORTHY- which is rare these days - and they are…read morereasonable and customer service oriented! If they don't have exactly what you're looking for, they have catalogs and are glad to order it for you. I drive an hour just to go there......and they are totally worth it!

I won't buy jewelry from anyone else. The product and pricing are top notch, but the service and…read morewarranty even go above that. I may not buy that often but when I do there's no hesitation in where I'm going. My wife loves her anniversary ring, thank you!

Friendly folks. Found an engraving in an old wedding band. My grandparents. "John to Margaret…read more1/15/24". That's 1924. When they married. Thank you.

I highly recommend this jeweler . They took a family piece and made me a pendant . They answered…read moreall of my questions. I also took some gold In to sale and they gave me almost twice what a local jewelry barn and pawn shop offered.

These guys are amazing. I have used in the past for many different jewelry repair. Their prices on…read morenew jewelry and chains is far better than any other place in Bowling Green. She was able to repair a necklace for my wife and order her a new chain for a fraction of what it would've cost me anywhere else.

Excellent eyewear repair experience. Stopped in with a lost cause clip-on sunglasses (stepped on…read morethem) and the Fast Fix folks offered to attempt the repair at a very reasonable cost. 40 minutes later - done and successfully repaired. Could not be happier and highly recommended as well. Plainly speaking - not just a jewelry repair store. Thanks guys!

I dropped off my wife's $4,000 tennis bracelet because she wanted to wear it for her birthday…read moredinner tomorrow. The bracelet only needed two original links reinstalled, and I provided the exact links that had previously been removed, including the diamonds. When we picked it up, we immediately noticed that the bracelet is now missing a diamond. I have photos of the bracelet from three days before it was dropped off, and those photos clearly show the diamond was present. The bracelet has only been worn a handful of times, so this is extremely concerning. The quality of the repair is also unacceptable. The added links appear to have been quickly soldered together, and the workmanship looks very poor. The individual links no longer move independently, which means the bracelet doesn't flex or curve naturally around the wrist. The solder joints were not properly finished or polished, and they were left rough and obvious. In addition, the bracelet is white gold, but there was no apparent attempt to rhodium plate or finish the repaired area so it would match the rest of the bracelet. The repaired sections stand out immediately and do not look like a professional repair on a piece of jewelry of this value. To make matters worse, we were then quoted $200 for this work. This bracelet means a great deal to my wife. It was her dream to own a tennis bracelet, and it holds significant sentimental value. She was excited to wear it for her birthday, and now she doesn't even want to go out because she's so upset about the condition in which it was returned. I am extremely disappointed and frustrated. This represents a substantial investment and hard-earned money. At this point, I am hoping your business will take responsibility for these issues and make this right.

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

Stopped in to get my sterling silver necklace looked at since the clasp broke from the chain. Peter…read morefixed it up for no charge in about 2 minutes. Great service!

Super nice staff! Brought a watch in to have it resized and it was super quick and easy. Would…read moredefinitely recommend!

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful