I don't really have a lot to say about their product. I've worked with Hancock many times…read morethroughout a number of years on all kinds of items and things just never were quite like I wanted them. However, based upon that, I would have given them three stars or maybe even four stars. What steals all the stars but one is their attitude toward customer service. They treat you so badly. They make you feel like you are intruding on their space and interrupting their day. I've spent more than $10,000 on one item alone and thousands on several others, so I know I'm not their greatest-paying customer, but I'm also not the least. Regardless, I expect to be traded with respect, kindness and friendliness. That's the key right there. There is no friendliness. Nobody smiles when you walk in and nobody makes you feel like they're glad to see you. They just lose so many stars due to their poor interpersonal skills. I went back to them because I thought that is where my spouse wanted to go. However, I discussed my displeasure with my spouse one day after what I thought was a particularly bad experience there, and I was shocked to learn my spouse did not care for those people, either. I was so shocked because after 45 years of marriage, that was literally the first time I had ever heard my spouse not like a person. Never once had I heard them say, "Yeah, I don't really like those people," which was my spouse's exact words. I will never forget them because, again, it was literally the first time I'd ever heard them say anything negative about any person or business and I have never heard them them say any negative thing about anyone else since. My spouse likes everyone. It was a relief for me. We enjoy investing in jewelry for both of us and we have found another jeweler who is absolutely wonderful. He even calls us when he gets something in he thinks we might like. He is usually correct because he has taken the time to get to know us and know our taste. All of the employees at our new jewelers are always smiling and someone always greets you kindly when you walk in the door. Before you ever reach the counter, you have been greeted with enthusiasm. That has been happening ever since the first time we walked in the door and I have seen them do that to other customers every time I'm in the store. It made us realize how much enjoyment we had been missing by shopping at Hancock Jewelers. I don't wish any ill will upon Hancock Jewelers. I can speak only from our experience multiple times over the years. I probably wouldn't have taken the time to come here and give this review, except I see their commercials and they just don't sit well with me knowing how my spouse and I were treated. One last important note: I do not think my spouse and I were singled out. While we waited for service, I noticed they treated others the same way. It's just not a happy place.

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!

Outstanding and professional service. Took in a watch for resizing. Highly recommend.read more

I just got my engagement ring resized here. The owner (I am so sorry, I cannot remember his name)…read moredid an amazing job. I can't even see where it was cut to make smaller. I am beyond happy with the job, and the price. The owner wanted to make sure the company I got my ring from didn't already do free resizing which I thought was very considerate and genuine. Really nice guy and really fantastic work!

After living in the area for a few years now and having a dire need for a trustworthy jeweler, I am…read moreso glad I have found a jeweler I can trust for life. A sentimental piece I've had for years needed repair, but other local shops didn't leave me with a good feeling. That all changed when I met Mr. Thomas. It was clear that he had a passion and extensive experience early on in our first meeting. He listened to my needs and made recommendations. The final product is amazing and better than before. I would strongly recommend this shop! Unlike the box-store brands, this is where you come for personal service and lasting relationships!

So scattered. Can't get anything done. Gives you a time estimate.. multiply that by 3 and you still…read morehave to keep coming back to remind him to work on your jewelry. So unprofessional. There are plenty other jewelers around. My time is valuable and my patience is up!

My mom--my best friend--passed away on Christmas Day 2024. After her passing, I requested her…read morefingerprints from the funeral home and gathered some of her jewelry. I took everything to the wonderful team at American Jewelers in Mt. Juliet. Together, we designed a beautiful memorial ring that incorporates her fingerprint and attaches to a platinum pavé diamond eternity band mom gifted to me decades ago. I also brought in a card with her signature, "Love Always, Mom," which they thoughtfully engraved. The result is truly exceptional. It feels like Mom is always holding my hand. I can't say enough about the kindness, care, and craftsmanship of the team at American Jewelers! They are my trusted jeweler even when i moved 45 mins away only trust them!

Took my grandmothers ring to have it checked out, cleaned and appraised for insurance. They are…read moreGIA certified and do everything in house. That was very important to me. Three staff were so kind and walked me thru everything. I left the ring that morning and they were done with it that day. They provided me a digital report as well as a beautifully present package with everything in writing. It all came with pictures. The ring itself looked brand new after they were done with it. Just an amazing experience!

We were in Nashville, Tennessee for the week and wanted to see some antique jewelry. I was looking…read morefor a nice antique bracelet and lysbeth antiques had a very nice selection for us to check out. The staff was knowledgeable and helpful and I was able to find just what I was looking for. I highly recommend anyone visit lysbeth antiques that is looking for antique or estate jewelry!

I would like to recommend Lysbeth Antiques to anybody who is interested in buying beautiful antique…read moreand estate jewelry. Lysbeth is very personable and very confident in her knowledge of jewelry. Not only will she take the time to find the piece you're looking for, but her prices are very reasonable. If you'd like a friendly environment and quality jewelry at a good price go to visit Lysbeth Antiques in Nashville or check her out online.

Very friendly, helpful and great to work with! I was impressed with their selection. Highly…read morerecommend!!

Jewelry repair, won't listen to what you want. They think they know better so you'll have to come…read moreback so they can take more of your money. Don't be fooled.

Fix the band on my watch where it had been taken off by the appraiser somewhere else. Very friendly…read morepeople! No charge and I will return for repairs or purchases in the future.

Very quick response time, knowledge & professional. I would definitely recommend Chris!read more

Best jewelry store I have ever been to! I have been a loyal customer since I was a teenager. The…read moreemployees and owners are always so helpful and the work and inventory is quality. Also repairs are done fast and inexpensively. Would recommend to anyone!