We booked a room at Sugartop Resort through Vrbo/Vacasa, and nothing in the contract stated anything about having to park a half mile away down the mountain and walking or being shuttled up to the room. The internet is riddled with complaints about this and we should have researched first. But that's not the worst part. We were initially allowed to park up top by our room as we checked in on a Tuesday, but when Friday came around and we had been hiking all day in the rain, tired, worn out, we arrive back to the resort and refused entry into the gate. The staff told us we have to park down below because they are booking up for the weekend. I then went into the front office check in area to discuss this with them and brought a copy of our contract, explaining to them that nothing in the contract stated anything about this. They said it's their policy and we are shown this AFTER the fact upon arrival. I explained that is a bait and switch tactic. We were also there before everyone else and I took photographs of the parking lot, which was half empty. They explained they are just "following policy" but I continued to explain this is a breach of our contract and we are legally residents until the duration of our lease agreement ended. Oh, it gets worse. As I was discussing the contractual terms with the front desk person, a young security guard approached me from behind and started barking orders at me aggressively telling me to "either move my truck or deal with a tow truck and the cops." I turned around and explained to him that he is just a security guard and I'm doing nothing illegal, and not to interrupt me because I was speaking to the supervisor in charge at the time behind the desk. This offended him, so he called the police. Ultimately, my family and I were trespassed illegally from the property and they are refusing to refund. They forced us to drive home 5 hours in a thunder storm at dinner time, ruined our dinner plans, ruined our vacation, and forced us to leave in a hurry under threat of arrest - which caused us to have to leave behind hundreds of dollars in groceries. These people have seriously caused trauma to the point we never want to travel/rent again. I have watched the decline of American hospitality industry for years now as a business owner of 20 years traveling around the country - and this by far puts the icing on the cake. To make matters even worse, when we arrived back home after midnight, we slept, woke up, then I called back the next day to management at Vacasa (the property management co we signed contract with) and Sugartop, and was laughed at and hung up on when requesting a refund. At this point, I will have no choice but to hire an attorney. I will not be treated this way or stolen from by this shady resort and deceptive contractual practices. What these people did is illegal. I recorded the entire incident on camera. This will be dealt with through the proper channels at this point. We aren't the only victims. AVOID THIS RESORT AT ALL COSTS. read more

HOA president stealing electricity appears to be acceptable at Sugar Top. A symptom of the larger mismanagement.