Last spring we had a backup of waste from my septic coming up from the ground. I called another local company first and was told it was the leech field and they wanted to replace it; they said that if it was coming up out of the ground then it was shot. I didn't know what to do, so I called Sullivan County Septic and spoke with Carol and she was really knowledgeable about my situation. She explained what had probably happened, asked a few questions and then suggested a tank cleaning and informed me to keep an eye on the problem area; if it didn't clear up and dry out, then there might be damage to the leech field. Carol told me that as long as it wasn't backing into the house, then it should be ok. They came the next day and pumped the system and inspected the holding tank - since it was the first time we were having cleaned since we bought the house, we didn't know what to expect when the lids were removed, but he told us that everything looked good, it was just really full. We had to expose the lids, but she explained that we could have paid a labor fee for her guys to dig it but, we decided to expose it ourselves.
It took 2 months for the ground to dry out, but it is now fine. I am glad I called and got the second opinion, otherwise the other company would have charged us thousands to replace something that wasn't broken.
I hope you read this Carol, I want to thank you again for helping me when I was panicked! You were very kind, even though I was a little stressed. read more