I'm curious what the return policy is on something purchased that was glass and placed in a plastic…read morebag and broke within 10 seconds of me walking to my car? Then accused of breaking it against the door. If I had, it was obviously not on purpose. Wasn't able to get a refund as it was my fault. I have never been so disrespected at this smoke shop. I've been coming here since the day it opened and the man who is usually there is friendly and accommodating. This man was accusatory. This was after waiting for 15 minutes while he figured out how to use the card machine and helped others in the interim. Keep in mind, I was the only one in there when I arrived but at least 3 others were helped while I waited patiently. Maybe he needs a course on customer service. He said he was new. If your policy is to not refund something purchased within seconds then there is a nicer way for him to deliver that message. I went from having a pleasant morning to feeling defensive. Thank you for your time.

From the owner: Best smoke shop in town! We got everything you need!! read more

The quality of their products are horrible! They sold me a defective silicone water bong that leaks…read morewater. I took it back to the store with my reciept for a refund and the owner of the shop refused to take accountability for selling defective products and refused to refund my money or even exchange the product. First State Vape pretty much scammed me out of $50. My advice to anyone who needs smoke shop products or supplies it to go elsewhere like Dragon Land. To be quite honest you would probably get better quality products anywhere but First State Vape.

I was considering some online purchases but I was notified of questionable business practices from…read moreanother customer. She purchased a silicone water pipe that was damaged and leaked water from the base. When she attempted to return or exchange the $50 pipe, she was denied a refund, exchange or even store credit. This business made absolutely no effort or apology for such poor policy and ethic. So very disappointed they cannot stand behind their products.

Their selection omg amazing. They would be able to help you with some of the most beginner devices…read moreto the most advanced. Probably one if the best selections of devices and a good amount of known juices. Instantly greeted at the door and since he was working with a customer he politely asked me to give him some time. He had knowledge on his own devices trust you won't find that in all vape shops and gave great recommendations for the juices.

I bought my first vape and oil at MOV and had a great experience! The staff was very helpful (even…read morewhen I had to come back because I was having a problem with my product) and made sure all my questions were answered and my issue resolved. They were very professional and the shop is so nice, clean, and well put together! I am so glad I chose Maxes Out Vape as my first experience. They're definitely going to stay my go-to!

Fantastic set up excellent customer service and you don't feel rushed out the door like other Vape…read moreshops

First of all when I'm in your store and you start talking shit about customers and to " go have fun…read moreat your Dunkin' Donuts job " or whatever. Puts a bad taste in my mouth and makes me never wanna come back. I worked at Mc Donalds for 5 years and NEVER sat and talked shit openly with a customer while others are there. I was planning on buying stuff also ‍

I was very impressed with the quality and selection at this place. They have dab and flower…read moreaccessories, primo silicone ashtrays, good quality travel bags and they all seem to be hand crafted and not cheap china glass. Muffin was amazing when it came to the service. She was friendly, knowledgeable, and was even open to learning some new things. I'm from Oregon where recreational Marijuana is legal and they had things in there that you can't even get where I come from, like a solar hit chillum and a finger cuff dab tool. She wrapped all my items and gave recommendations. She even threw in a can of butane because I bought a display model torch. Thanks for setting us up!! We will be back.

Best Vape shop in Delaware. VapeNook Guarantees lowest prices in town. They accomplish this not…read moreonly with already low prices, but also with a price match guarantee. Best Juice selection in town. Superb customer service and knowledgeable staff make for an amazing experience at VapeNook. They also have a pool table, chess board, a lounge with a 65in TV with video games and internet to use their Netflix or Hulu. They also have cable service and have sports games on in the back.

Wide selection of e-liquids, plus all the hardware you'd need coupled with a knowledgeable and…read morefriendly staff and you have a gem of a vape shop in Dover near Dover AFB. Whether you're thinking about quitting smoking or a seasoned vaper, Brent and his staff have just what you need.

These are the vape shops that I look for. It's not a rushed feeling when you walk in. More in the…read morecustomer service level and with a large selection of devices, tanks and RDAs and even premium juices. I just randomly searched vape shop near me on my travels and cane across this store!

Stopped in to get a driptip for my aspire Atlantis 2 tank, young lady was very nice, explained some…read moreissues to me, no hard sell which I dislike. Asked if she knew anything about Provaris, she admitted she really didnt. Instead of trying to sell something I didn't need or want, she let me look around afterwards. I didn't try any of the juices, not their fault (I'm boycotting the FDA edict), but they seem to have quite the selection. Both house & major names juices, fairly decent prices for the area. Stop in, not a head shop, it's worth checking out.

I was skeptical at first being as these places come and go but Raj and his team are great people…read moreand here to stay. I went in one day to get a new vape due to premature failure of my existing one, raj gave me a new one without concern. He stands behind his products and the prices can't be beat around here. There are other places but if you want a more personal and relaxing environment, there is no alternative to Flash CBD!

I don't usually do reviews unless the service is outstanding or just generally awful. This location…read moreis an absolute travesty. I bought a vape that did not work, so I went back to see if I could get a different one, being that I had bought the vape literally 3 or 4 hours before returning. The cashier was extremely rude and practically accused me of lying. He then took the vape out of my hands and sucked on it and blew the tiniest vapor out, and claimed it was just fine. In my experience, new Elf Bars have flavor and a dense amount of vapor. The fact that the employee just started chonging on the vape that I brought back, with no regards to his own personal health, and then claiming that it's fine, that was the last straw. I told him that vapes arent meant to have no flavor and very little vapor when they are new. The employee ripped the cash register open and just gave me the cash that the vape cost. He refused to allow me to exchange for another vape, and was extremely rude to me as I explained my situation. I have NEVER had this bad level of customer service. I felt like I was being questioned for something that he clearly knew was off. Avoid this place at all costs, this experience was truly a disgusting one. The fact the employee just kept the vape and wouldn't stop sucking on it (while barely any vapor came out) and basically seemed to be profiling me and my friend as we walked in the door. I don't know why he'd give me my money back if the vape was legit. He knew and was being very petty and discriminatory towards us. I don't mean to play a victim card, but this was just a bad overall experience. PS: The employee was seemingly very sneaky with another customer and brought out some stuff that may or may not be a legal item to sell in a store like that. Someone should look into this, as it's obviously a front for something else.