!!! DO NOT MOVE HERE !!!
This place has multiple issues,…read morefrom
ROACHES, to LEAKS, issues with RENT PORTAL, ELEVATOR MALFUNCTIONS, SAFETY ISSUES, and BAD STAFFING.
EXTREMELY DIRTY;
no one cleans the communal areas. The theater seats are disgustingly stained, as well as all the sofas and pillows. The elevators are never cleaned and all the carpets outside of each elevator are sticky and stained.
!! I got a job with Coastal Ridge just to find out what leasing agents can and can not do, because their staffing here at Luxe88 is so stubbornly unhelpful.!!
I requested to transfer units due to ongoing issues with mine, and had to go to corporate to get it approved and the fees waived, because Robin refused to do so.
Corporate approved it instantly after being given the same information I gave the office Staff. This upset the staff at Luxe88 and they raised the price of the unit I wanted to transfer to, 6 times in one month.
I sent friends to spy on the staff, and tour the units just to have the staff inform them that "the price of the unit will not go up this month, you have time to secure it" however for me it was raised, pricing me out. After I informed them I would not be able to transfer to the unit, all the raises in cost dropped and one of their staff members Ashley moved into it. All of which I have documented.
MULTIPLE ISSUES WITH THE RENT PORTAL; setting me up for auto payments which I did not approve of, and withdrawing rent on the wrong date. When asking to have my late fees refunded Robin refused, and the resolution was me being taken off the portal making it not possible for me to pay my rent that way, and for 2 months I had to make money orders.
After being being allowed on the portal again, I have paid rent manually. However even just this month I was mysteriously re-set up for automatic payments on the 1st. I checked on the 2nd and had a $0 balance due, checked on the 3rd to be sure I still had a $0 balance due. Then on the 6th my balance was all of my rent and a late fee. They refuse to refund any late fees even though rent would've been paid on time on by the 3rd if my balance wasn't $0 on the portal. I had no amount I could've even possibly paid until the 6th when it was too late.
The maintenance staff is absolutely lovely and the only positive about Luxe88, however they are dealt a bad hand, due to the terrible state of these apartments, and the office staff.
ELEVATOR ISSUES
We only have one elevator in building 1020, and it was not functioning for 5 weeks!! Everyone struggled. Handicapped and elderly had to struggle taking the stairs, people moved in all the way to the 4th floor with no elevator. However they refused any sort of financial reimbursement. They stated since it was due to an act of nature, they can not be held accountable.
However, regardless of why, If there is not an elevator for a month and a half, we should have a lower rent to reflect a building with no elevator. It also breaks often. The front door breaks more so, and they have to have someone sat in the lobby because the fire prevention system also breaks. When asked about any compensation or lowering of rent due to the building being so comically awful, the staff at the office stated "you should be grateful the building didn't burn down".... Excuse me?! So lower the rent to match the crap level you apparently know this building is at.
I have been here for 2 years and will have been here for 3 by the time my lease is up. Most of the tenants here are students who have secretly subleased their apartment from the actual tenants, they are loud, destroy the units, and the staffing does not care to investigate. Do not move here.