Overall do not come here unless you are desperate. The receptionist forgot what we were talking about during the call and asked me over and over what day and time. They sent the link to fill out there very unprofessional intake paperwork to my cell phone versus email. In my appt to schedule with an ARNP I asked about the specialities of each provider and all I got was, " they are very good at their job,". I chose the female provider out of of the two based on no information on her background or anything. The day my appt. came my provider Melanie Jappah was not in the meeting by 5 minutes after so I called the front desk who put me on hold, and by some magic my provider appeared at 8 minutes after our appt. started. My provider heard me saying I need to know if she will be running late and she said oh yeah sorry...... The provider started reading off a screen without even an introduction, all the while her camera was not even showing her face. I stopped her and said your face is not on camera-so unprofessional. She started to ask questions that made it very clear she has never seen my intake paperwork so I have no idea why I even filled it out. She kept repeating questions and I said I have answered that already. She rudely told me I needed to answer them as it is an appt. I told her that all of the answers are on my paperwork and I do not want to keep repeating myself. I explained that I have Complex PTSD which she clearly doesn't know anything about as she kept saying depression and anxiety, to which I replied are not separate from complex ptsd but part of it. I ended the appointment right away and will never go back to this clinic. read more

This is without a doubt, the worst experience I have ever had with mental health medication management! I have had three appointments with Estella Denis. Each time I met with her I stressed the importance of getting my medications prescribed with a 90-day supply, so that my insurance would cover it. With the five medications they are prescribing, only three have been a 90-day supply. Which resulted in me having to call multiple times to try and remedy the situation. If you are lucky, you can get a human to talk to about the problem. Unfortunately the human does not know what to do about the situation. Usually I get transferred to leave a voicemail and no one calls back to verify what you are requesting, which results in the medications being prescribed incorrectly. With my first visit there it was important to get the medications filled asap, as the ones I had received while in the hospital were running low. When I left that appointment I assumed the meds were being called in to my local CVS. I was wrong. They couldn't not get the prescriptions to go through, so they asked if they could send it to Walmart. It took them four days to figure out that it was something on their end that wasn't not allowing the prescriptions to go through. They told me they had to start a new encounter. Of course this happened on a weekend and I made multiple calls to voicemails and no one called me back. This should have been what clues me to what was going to happen every single time I tried to get medications refilled. They can not make it happen. Even when I laid out for them to only make prescriptions with a 90-day supply. I wrote what amounts they should be. I showed them the bottles from previous refills so they could see that they were not 90-day refills. They seriously can not figure it out. They only called me back once during this time period, out of probably twenty calls by me and my partner. Why anyone would ever go here is beyond me. I only went here because the hospital set it up as a virtual visit. I live in Wisconsin, so they would not do a virtual visit. It is a three hour round trip drive for me. They also would not send my prescriptions to a pharmacy in Wisconsin. Worst experience I have ever had by far. I will be canceling my next appointment, because this kind of treatment is not helpful when you are already struggling. read more

This is a racist Hospital. Nov 20, 2023 at 11:12am. I am an Asian who called to ask about my schedule. I know that I have an Asian accent when speaking English but I'm learning, I'm trying. I could feel that the receptionist was really uncomfortable when talking to me. After she said bye to me on the phone she started regurgitating what I said in an Asian accent. This is a horrible experience. I 100% don't recommend this Hospital. read more

I agree about the receptionist. How does she have a job? I called. Spoke with her. She called back in a few minutes and didn't know who I was or even recall that we had spoken two minutes before. The "nurses assistant" who managed my meds combined two that sent me into a 90 day panic attack. I almost killed myself multiple times. When I finally spoke with my primary care physician he was aghast that this guy had combined these two meds. read more

Dr Das was great- very smart and I enjoyed working with him in person. However, the administration is the worst I've ever experienced for a health care provider. My prescriptions were never refilled but were instead often ignored. I needed to call multiple times to get them to respond to Rx orders. If they did respond to my pharmacy, it was denial because they wanted me to make an appointment (which I wouldn't find out about until I called a few times to figure out myself). Just a very unprofessionally run shop in which the communication is severely lacking. When my psychiatrist (Dr Das) ended up leaving the practice, I was given the option to continue my care at Summit with a new provider.... I honestly laughed out loud. If I had an option to go wherever I choose for psychiatric care.... I would never choose this establishment. I hope this helps someone make a decision when choosing where to go for psychiatric/behavioral health care. I would recommend choosing a larger, more established practice that has proven itself. read more

I have have nothing but issues with this place, I have no idea how they are allowed to remain open. One of my biggest issues has been that it's next to impossible to get my medication refilled. Then my doctor suddenly left so I reached out to see if another Dr. at the clinic could send a refill for 2 of my Rx's that were almost out. Keep in mind I've been taking this medication for 3 years without any issues. After multiple phones calls I was told that other dr wouldn't refill my Rx's till I made an appointment and the next available appointment isn't for another 10 days. I made the appointment and again asked if they would be sending in the refills so I wouldn't have to struggle without having my medication for the next 10 days and now they won't send in any refills till after my appointment. I'm in tears because I'm so frustrated. read more

Not a bad clinic, but the receptionist is by far one of the worst I've ever dealt with. She has a strong accent, which isn't a problem in person, but is an absolute nightmare trying to understand over the phone. Additionally, do not go here if you're relying on ADHD meds to function properly. I've had to go off my meds several times because the doctor is unavailable before my meds run out. read more

This place is just unbelievable ,My daughter had been in the hospital for 7 weeks (she had been seen at this place since Feb 2020) so hospital set up an appt for her after care.The Dr (Mathi Manoj Kumar) called 20 mins before her appt to tell the facility she was at that he will not see her and they were stop any appt because of the medicine she was on. Now keep in mind she only had 5 days of medicine on hand and this all happened on Friday July 2 with a Holiday long weekend at 3:45 pm. The Dr never gave a name of a Doctor or Clinic that the facility could turn to. Also this Dr had her medical records on hand and knew what medicines she was on . I would not take my dog to this place. The dont care about the patients at all they kicked my daughter under the bus and who knows how many others . My daughter had to suffer a week before finding a new Doctor . I will be filing with the Atty Gen in MN and broad of Psychiatrist . read more