I have never been to this location, but this is a review of the phone customer service department: I had some minor questions about my current motorcycle loan and decided to call their customer service line. The wait time time was around 5 minutes, which was to be expected during the middle of the day. Stephanie answered the phone and was incredibly helpful and proactive in helping me. Not only did she answer my question, but she also set me up with an online account (which is a bit more technical than your major financial institutions on-line setup; due to verification you have to call and answer a few security questions). I did not have to ask to be set-up with an account, she proactively asked, and in addition to that, she offered to assist me as I created the account! A+ service. This was the first time I called in, and I am glad that I chose summit. Thanks again Stephanie. read more

Summit Credit Union is not a bank. This financial institution is innacurate at everything they do. They make people deposit in an account their mortgage payment and that way they can count it in their deposit accounts for data until they transfer. They report account late even when you have receipts of timely payments as agreed. Their cash back they celebrate in marketing is a nightmare to get into the account. Their technology and security is awful and at least every other month ( if not often) there is an alert of some scam going on in the Internet about Summit. Don't bank with them. read more

I would not recommend this bank. I continue to see mistakes in my account and withdrawals without detail. I don't usually leave reviews, but I feel its important to share my opinion on this matter because banks should be held to the highest standard. read more

Do not bank here. This company is absolutely objectively corrupt and predatory thieves. Opened a savings account here to act as nest egg I would only tap into in case of emergencies. Not to mention this was a savings account that earned maybe one cent monthly. So worthless savings account for one. But more importantly these folks STOLE 5$ from my account every months for about two years without me knowing because of a "bad address fee" not to mention when I closed my account my address was up to date. I've literally never heard of such a thing in my life. Who knows what other bullshit these guys are pulling. I absolutely pray they go out of business for the evil they're pulling preying on hard working people read more

It's Juneteenth day. A very worthy holiday. Previously every time I logged in it was fine as my password is written down. Today I looked many times and typed the password as it was written down. So you can call to get your balance. They tell me my account is closed. Due to their absolute incompetence not recognizing he password that is right and has been every day except this holiday maybe it's tme for me to go in and close my account. read more

by far the worst bank I ever worked with. got charged 4 overdrafts of 28 each for charges of$40. on top of that they send a notice out 2 hours after they closed for the day I have tried to get ahold of them before took 2 weeks to return my call. left me a message " oh I see I missed your call." Do not work with them I am done with these scum bags read more

I would give it zero stars or negative but I can't. Have had this account for at least 2 years, on the plus side they're great to give you a fraud alert. On the negative side and this is what the review is about, they give you the runaround and no resolution. Because of the fraud alert for a second time with a debit card, I have had to get a new card. They deactivate it. Took care of the fraud issue but was beyond bad for What followed. Had to go into a physical Bank, there's only one near where we live. Went in there and had to get a new card. They insisted I had to give them my PIN number to activate the card. I was not comfortable but wanted a new card. Thought I'll just get my number for the pin changed. I went home to do that after and it told me my phone number was invalid. Had to call the branch office. They checked in their system and said my card was not active even. Then I spoke to someone who said try a different option to activate the card. I called that number again and it still said it was inactive for the phone number. It's the only number I've had with the account. I got called on that number for the fraud alert 2 days prior. Now I have made at least 8 to 10 calls between that automated system and their office and I'm no better off. Can't use the card still. They even told me they were going to make sure in their system that my phone number got acknowledged. I called them from the number in question and they acknowledged and gave me a text number code to read back to them which I did. Said to wait 5 minutes I waited way longer call that system and now it tells me to call their office. Stay away from summit, they seem to get hacked easily with fraudulent activity and then you have trouble using your card after when it's replaced. The office even said it's against their training protocol to ever ask you for your PIN code. But yet that office did and insisted I needed to give in order to have my card activated now. This account does not give you free starter checks even. How ironic to call it a checking account. No option to use then. Get fraudulent activity detected and now I can't use my new card. This is pathetic!!!!! I was only told the manager was going to call me. I've talked to three people what is the manager going to do? Avoid this credit Union. They are very poorly operated. Not interested in a runaround only from them. Lake Mills branch is a no thank you branch. read more

Avoid. Twice my CDs have expired and twice they have put me in their lower yielding money market product. They have 2-3 money market types with the "maximizer" product paying more than the other ones. However, they transferred my CD funds into the lower yielding product without even asking if I wanted the higher yielding money market. It borders on fraud. It is poor customer service. I am asking that I be paid the difference in interest rate due to this. I expect more from a credit union. I get better service at Chase Bank. Very disappointing. Try UW Credit Union instead. read more

Usually a good experience going into the branch in baraboo but today going to the drive thru video teller, which is very slow and an annoying process. I had a larger cash amount to deposit all in 20s. I was there before the branch opened and have 2 young screaming children in my back seat. The teller, Jennifer, was annoyed that I had to enter the bills in by different stack. At the end she told me to go into the branch next time with a transaction like this. Read the room, two small children, the branch isn't open yet and I had somewhere to be when it was opened. Even so it's non of her business why I'm at the drive thru rather than going in. Bring back in person drive through tellers!! Open up earlier for people to do their business earlier or tell your staff to not make comments to customers like this especially ones who have a long history of banking with you. read more

Ive been with this Location since 1996 when it was another credit union. I recently went in for a home equity loan to pay off a few debts. They supposedly paid my credit cards off. Today I log into my account and my credit card payment withdrawls were taken out! These were to be paid off! Then they tell me I'm going to have to wait for the credit card company to pay me back in a mailed check!! OH, the loan originators screwed up 2 times and I had to take time to go back into the office to redo their mistakes!! Good bye Summit Credit Union!! read more

I was recently at their Brookfield location. And in the time when there is very little customer service, Michelle Reiner went out of her way to help me take care of a transaction. I was very impressed with this location and their staff. read more

They clearly don't want to help younger members. I personally haven't had any issues and they typically bend over backwards for me but recently had my daughter apply for a auto loan refinance to lower her payments to just ensure a better financial budget. $5K loan and Heidi in the loan department was rude and clearly didn't want to help my daughter. My daughter has excellent credit and the redi was an existing loan with a 6 year term. Heidi seemed annoyed we were applying for the loan cause she made a comment about not really wanting the loan for "that amount" and said best they could do is 4 years. I explained their competition UW credit union did the current loan for 6 years and I mentioned that I we would contacting them to refi the loan. Her comments before hanging up was "OK, you should do that". I guess we'll be looking at moving all 15 of our accounts there, especially now that UW is building a new branch right here in oconomowoc. read more

Their customer service at this branch is terrible. One of the drive through tellers was patronizing beyond belief. This branch sucks.

Best service especially customer representative Lusi Srai.

I love Summit. I have my auto loan with them and I have 3 other accounts with them. I'm a representative payee for someone and it's very easy for me to gain access to any financial records I need if someone were to audit them. The customer service at this location is top notch. read more

Summit Credit Union - Banks & Credit Unions Near Me - Madison, Wisconsin

This bank is a piece of crap! They will turn off your membership benefits with no notice even when they legally can't withhold them. We had an acct since July last year and got a loan for a car not long after. Then Covid hot and we were forced to file bankruptcy. Even though the bankruptcy was supposed to protect us from retaliation this credit union has decided they don't have to obey the law and pull all our benefits such as a debit card, an atm card, bill pay, etc. As if we wanted to file bankruptcy! RUN AWAY!! read more

Ive had summit for quiet a while now, but I would say this past year with them has been horrible, and when I try to to contact them for support all I get told is "sorry for the inconvenience im not sure what could be wrong." I am not one to usually complain, but I'm so unbelievably tired of not being able to access my account at times, from desktop or the mobile app, for internal errors. I personally have asked around to some of my friends if they have had as many problems at their banks as I do with summit, and none of them came anywhere near the experiences I've had. I've become really disappointed in the systems of summit and the customer service portion too, if peoples accounts are causing them to not access it, employees should have a better response than just, " im not sure went wrong." etc. This is our Money were talking about here, this isn't something to brush off the shoulders. read more

My card is being declined repeatedly. I have thousands in my account but the bank is having some sort of glitch and says everything is shut down till tomorrow at 3am. I can't even log into the app. This is unacceptable summit! I'm on my way to dinner! You've completely separated me from my money on a Saturday night. I call customer service but there isn't an option to talk to anyone, the atm says "error bank not available" smh. I wanted to like summit but Im realizing they're complete Garbage. Be smart choose a different bank read more

Summit Credit Union claims to be a company that works for their members, BS!!! I have been with mine for over 10 years and I have gone to them for help at least 3 times and have been turned down every time. When you have a customer who has been with you for years, and he/she comes to her branch for help because of hard times, and the customer has enough collateral to cover the loan and has had direct deposit every week from their job, should not be turned down!!!! And the fact that Credit Unions always go on and on about how they are customer owned, really upsets me. I guess the only customers that will ever get a loan at Summit are the rich people who have excel lent credit ONLY!! It's definitely not for all who bank there! Very unfair treatment.... I am closing my account today and will never trust them again. read more

I scheduled an appointment for today after work to open a business checking account. In the email confirmation was a link that was supposed to tell me what to bring to the appointment. That link went nowhere. Only when I called the day of the appointment did I find out that I needed to bring my social security card. I didn't even get my closest branch on the phone even though I called the number listed. I got someone who works at the corporate office in Cottage Grove. I work for a living and I don't have time to be jerked around because you idiots can't get your website working right. The result was that I cancelled my appointment and I will never do business with Summit again. read more

I have been a Summit member for over a decade and have been pretty disappointed with it over the last five years since I've tried to more actively manage my finances out of college. I have found that the website is counterintuitive to the point that I simply prefer to use any of my other banking options rather than deal with it. Viewing credit card statements (and Roth IRA statements) needs to be done in an adjoining website that often has problems loading and then required an additional login. Roth IRAs cannot be contributed to online, but must be done in person. For this location in particular I've met with financial advisors in preparation for a car loan, for general finance advice, and with specific questions about credit cards that I've had for over seven years. The front counter staff, while nice and helpful when they can be, do not seem to be trained to handle situations that seem common enough, often resulting in a longer wait while someone else is consulted. During these wait times staff joke around with each other while I twiddle my thumbs, and while, I appreciate informality and am not looking for everyone to be wearing 3-piece suits, I can't help but be annoyed by what seems like lack of training in how to do front counter tasks followed by a "yeah this happens all the time that we don't know how to do stuff" unprofessional attitude towards it. Similarly, I haven't found that the one-on-one meetings with financial advisors are particularly helpful, and, once again, often come with an overly casual or cavalier attitude towards what I consider very large financial decisions. I don't feel like I have left any of the meetings knowing more than what I could have found out online. In one case, I am still waiting to hear back after a few months and follow up e-mails. Overall, I want to like this credit union so badly. It's local. It has good rates. The people are nice. But, I also want a credit union that takes my financial well-being seriously. This could be remedied by a more user-friendly online portal, better training for staff, and some kind of intervention to ensure financial advisors respond to the contact emails on their business cards. I plan to keep my lines of credit open, but prefer to do most of my banking with another local credit union, UW Credit Union. They seem to have no problem with any of the things that Summit leaves me frustrated by...which perhaps had made me even more frustrated with Summit over the years. read more

I like summit mostly... but the LINES FOR THE DRIVETHRU take RIDICULOUSLY long these days. I understand part of this is because they won't allow people in the building due to covid... but Each visit should not take 45 minutes to an HOUR especially with only one car ahead of me. I also don't understand why maybe 10 people at a time couldn't go Inside. You're dealing with money. One of the dirtiest things on the planet. The grocery store is open, restaurants are open, why not the bank? DRIVETHRU is meant for quick service things like depositing cash. The people around me each time all seem visibly upset. read more

Stopped in early this morning to open a new account and become a member. I was told all of the bankers are all preparing for a 9 am meeting so they couldn't see me until after about 9:30. Um ok. Maybe I will try else where. Where in the world do you turn away a new customer with cash in hand over a meeting? Could one of them be excused to help? This was not a great first impression. read more

You wanna get personal? This is about to get personal. This used to be a great credit union. My mother worked here until months before she passed away in 2004. I got my first house loan here in 2009. I loved using Summit for years. Fast forward to the most recent few years. I get denied for loans, told there was a mistake, denied again, ignored by staff when I inquire. No problem. I can live with that. We're all varying levels of preoccupied, and all underwriters have different standards and criteria. Fast forward to the past few months. My father passed away in September, and I'm left as personal rep on his accounts. While I'm trying to figure out what needs to get paid now, what should wait until after disclosures are due in a month, I get a notice of default for non-payment of his mortgage. Mind you, I could have paid it this whole time, I didn't because....as I said, a) I'm new to this, and b) It was never communicated with me that I should continue making payments. In fact, I was told, for instance, on his credit card payments, I *could* pay them off, but if I did, I should note it so their debt collections department doesn't try to double charge me. Meanwhile, I never got a phone call about these missed payments ever, and they want me to pay the entire balance in full (which I can't do, despite being able to pay all past due payments). Requiring I pay the balance in full or go into foreclosure seems unreasonable, and needlessly wasteful. I'm not a delinquent payer. I have three other mortgages, all paid one month early, without fail, every month. I might be a small fry, but I get mine. That being said, I might foreclose on this house he's owned since the 90's because of a miscommunication. If that happens, I vow I will do everything that I can (which, admittedly, isn't much) to ensure Summit is ousted and given the bad reputation it deserves now. Prey on a confused 29 year old whose father just passed away and is trying to sort out all these bills, and would have happily paid this had he known to. My family put in our time and loyalty to your institution, and this is how we're treated? Disgusting. Pathetic. Repulsive and unprofessional. I will ABSOLUTELY NEVER use Summit again for anything if this doesn't get reversed. read more

Don't waste your time or money summit credit Union is a very backwards Bank I wouldn't waste my time Bank in there I was a member and I was never happy I've changed Banks now and I'm very happy read more

Awesome customer service. In the many 17+ years of membership I have only had two problems and the response to those issues went above and beyond my expectations. Bottom line this financial institution has not only the lowest fees and some of the best rates around, it cares about its members financial future. read more

Summit seems like a good credit union, but it is very difficult to get them on the phone. If you don't mind listening to bad music that plays over and over again, they are for you. read more

I had not been a member of Summit previously, but called them after watching a local news segment of Summits Financial Debt Mgmt contest. I asked to meet with someone re debt management. I met with Jessie at the Junction Rd/Old Sauk branch. He was extremely professional yet very approachable. Jessie gave me a number of good suggestions but did not try to "sell" me Summit Credit Union services. I really liked working with him and trusted his expertise. Ultimately I did become a member of Summit by opening a couple of accounts with them. I highly recommend Summit and Jessie to anyone who has questions re debt consolidation or any other financial needs. Thanks much Summit and Jessie! read more

would like to take this opportunity to tell anyone that has their money or checking account or has a debit card thru these people which i do,,but that is going to change,,i have found out that these people card nothing for your money or protecting it thru fraud ,,,,if for some reason you use a debit card and someone has got your number and charged something on it and you find it is pending and call them about it and stop payment because you did not purchase the item,,,you cannot stop payment even if its pending,,their response is you can file a dispute but they are still going to pay it,,,which a dispute is nothing more than putting you off,,i promise you that the dispute will not be in your favor,,but now you ask yourself why is it in pending if i dont have the option of stopping payment for fraud,,,you cant,,,they will pay it and my friend you just got scammed and there was nothing you can do about it even if you notified the credit union in advanced while it was still pending,,,as i said,,,when you ask about this their response is going to be,,,you can dispute it,,but in all honestly,,it should have never been paid out by the bank,,,,and please dont believe by disputing it you will get your money back,,,,,you will not and they will tell you that you will,,,,they are liers and will do anything to put you off,,,i gave them one star just so they will print this,,but honestly,,,i would give them a minus 10,,,one more thing ,,if you value your money,,especially these days,,,,dont under any circumstances give these people any authority over your money,,,, read more

I was a member of Summit Credit Union for over 10 years, and I've always been a huge fan of credit unions... My mom had even worked for their corporate office for awhile. I had taken out a loan through them during college to help consolidate the debt I incurred from school, and a few years ago (about half way through my loan) I was laid off when the economy collapsed. I was struggling with my bills and though I had taken out the insurance for job loss, they found a loop hole and didn't credit me with the insurance, even though I had been paying the extra $50 for the insurance for over 2 years. Then I contacted them multiple times trying to reasses my monthly payment, as I couldn't keep up with all of my bills, I spoke with Mary in the finance department and through our conversation she was rude and extremely hostile. She accused me of lying when I told her I had been calling in and trying to find a solution, when I asked her if I still paid my payments but paid less, she said that they would send me to collections for not making the full amount. Then she looked in my account and saw that I had money in there (enough for only 2 months of rent and my bills... will no real income coming in) and said that there was obviously no reason I was having problems and I shouldn't have even called her. I was really frustrated, I was trying to negotiate so I didn't have to file bankruptcy. Then after I could no longer pay, due to my dire financial situation, they took out all the money I had in my account and applied it towards the loan... i.e. my rent, without any phone calls or letters reaching out to me before they were going to take my money. Ultimately, I had to file for bankruptcy, but I would never ever bank with them again. read more

We worked with Rina Courtier in Summit's mortgage department to get a mortgage. The fees are low, we got an excellent interest rate, and Rina was very easy to work with. However, we went with Summit b/c we wanted a local institution to handle our loan, and before we made the first payment we got a letter saying they had sold our mortgage to Fannie Mae. So there goes the local element. Summit will continue to service our loan, though. If local matters to you, talk to them about this. Also, be prepared to document the heck out of your finances. Even with 20 percent down, very high credit scores, and a solid work history and no debt, we had to prove prove prove we could handle the loan. Rina said things have changed since the financial crisis of 2008 and they require a lot more documentation nowadays. Good to know. read more