Dr Alon Terry - Pain Management Specialist, in Florham Park - a life saver! I can walk again!!!!! Great staff - great office - read more

Went for a simple CAC scan at the 150 bldg. at Summit Health...Woman was wonderful who did the actual scan. BUT I would never go back as I STILL haven't received ALL of The results and it's been 10 days. The girl/ woman who answered the phone in imaging apparently shouldn't be as she was quite curt. I eventually called my Dr. and he called back to give me results. PS. I still see nothing in my "portal" and the girl said it will be uploaded . LOLOLOL. Sad that people who have jobs can't handle them. Thank goodness I go for most of my care at RWJ Barnabas as they know what they're doing . Sad sad sad world we live in today. If you don't advocate for yourself , you're basically well you know....... read more

Big facility and they start early... saw a number of outpatient surgery and procedures offered here. Staff were serious and didn't have much humor in the early morning but they processed folks quickly and efficiently through the paperwork, and then the nurses and doctors were very professional and helped answer questions. Funny sign on the water machine. read more

See all

One Star - Concerns Regarding Communication, Professionalism, and Patient Experience I am a healthcare professional with over 39 years of experience, and it is very uncommon for me to write a negative public review. However, based on multiple firsthand experiences, I feel it is important to share my concerns regarding this practice. I have been a patient of Dr. Thomas Cioce for several years and typically only see him for routine care. Approximately two months ago, I scheduled an appointment for medical clearance for surgery. During that visit, Dr. Cioce questioned why I was seeing him rather than a nurse practitioner. After I explained that I required physician clearance, the visit felt rushed and dismissive and lasted only a few minutes. On December 29, 2025, my 74-year-old husband developed a fever and cough. I contacted the office to schedule an appointment and spoke with Ellen, a member of the front office staff. I was advised to take my husband to the emergency room. I explained that this was not a life-threatening emergency and that we were seeking evaluation through his primary care provider. An appointment was eventually scheduled, and my husband tested positive for COVID-19 and received treatment. Later that same day, after I developed similar symptoms, I contacted the office seeking guidance. I was informed that no appointments were available and was advised to seek care elsewhere. When I attempted to explain my symptoms and recent exposure, the call was ended by the staff member. I called back on two additional occasions and was hung up on each time after being told no appointments were available. Being repeatedly hung up on while ill and seeking guidance from one's primary care office is unacceptable. As a result, I was forced to seek care at an urgent care center, where I waited four hours to be seen. Notably, the first question I was asked upon arrival was, "Why didn't your primary care doctor see you?" This situation was entirely preventable and reflects poorly on the coordination and accessibility of care at this practice. The only reason I have continued care at this practice is due to Amber, the nurse practitioner, who has consistently demonstrated professionalism, compassion, and thorough care. My concerns do not reflect her performance. I strongly recommend that Dr. Cioce and the front office staff receive customer service and patient-communication training. If individuals are unable or unwilling to treat patients with basic courtesy and professionalism, they should reconsider working in a patient-facing healthcare role. I also attempted to escalate these concerns within the organization but was unable to obtain clear information regarding corporate leadership or the corporate office. I encourage anyone reading this review to contact the office directly to understand the communication challenges firsthand. My intent in writing this review is to provide factual feedback and to encourage meaningful improvements in professionalism, communication, and patient care. read more

Beware- HIPAA violation and no accountability or help for mitigating possible consequences to this action. It was simply an employee error that allowed certain personal identifiers and medical related clinical information to be sent via email to an unintended recipient. Summit's response for this breach of confidentiality and invasion of privacy- ." identity protection services not required in this type of situation." I do not recommend, be careful and mindful of their unskilled practices. read more

Since the company was acquired in 2023 the experience has been nothing short of disappointing. I had been a patient for over 15 years and was always satisfied with both the doctors and the administration. Unfortunately that level of professionalism and reliability has completely disappeared. Appointments are now nearly impossible to make. The system constantly sends confirmations for appointments that were never scheduled, creating confusion and frustration. Longstanding experienced doctors have left and they are being replaced with new graduates who clearly lack the expertise and continuity that patients expect. The quality of service in every aspect including administration, medical care and overall patient experience has deteriorated dramatically since the acquisition. What used to be a trusted and dependable practice has become disorganized and unreliable. read more

Seeing Dr Gareth Turner today for nerve damage. Arrived early and was seen early. Very throughout in his prognosis and treatment. Blessed to have a great doctor to get my body back to fighting shape. read more

The worst! You will potentially waste your money going to this urgent care. They will charge you, not properly assess or treat you, and then play games with being rude, putting you on hold forever, and then hanging up repeatedly when you call to try to talk to a doctor as you've gotten sicker. Terrible excuse for a medical facility. Also, when you are put in a cubicle to be seen, you will be entertained by the staff talking behind other staff members backs telling totally inappropriate stories about them. Totally unprofessional. DO NOT GO TO THIS FACILITY unless you have money and time to waste and you want to deal with the extremely rude, nasty, game playing woman who was manning the phones today, 12/30/2025. read more

Unfortunately. I was 10 minutes away from seeing Dr. Julie Scarano. I would be 10 minutes late. The office staff was no very accommodating. The front desk didn't even ask the doctor if we could be seen. The front staff immediately said reschedule. read more

I had a liver biopsy performed by the interventional radiology department and everyone I dealt with was professional and curteous. All the nurses were helpful and kind and supportive. The doctors came to see me before and explained all the steps before and what to do after when I went home. I even received a phone call from one of the nurses, Veronica, to check on how I was doing. Not all medical facilities follow thru like they did. They made what was a nervous time comfortable. Gary F. read more

My daughter came in at 9am and several non urgent cases went in ahead of her. They tried to give me some excuse about triaging patients. There was a elderly gentleman with a very serious issue who was made to wait. Unfortunately there is no privacy at screening and patients can hear each other when telling reception why they are at urgent care. read more

I am told it takes 1 to 3 days for results for a bio, going on a week. Tells me they get a kick out of you suffering. When and if you get a call its from some child like no nothing reading a play book. Ask a question never an answer. This is not a care center lets just make this clear its a business and nothing more. I will be leaving this place asap. The Doctor is terrific but when the staff is poorly trained and you get follow up calls from different locations that have no information at 4:55 pm to call the office you attended knowing they close at 5:00 pm it sucks. Read the reviews, I find most to be true read more

Had an appointment with Dr Sabnani-Nagella for December and office canceled it without telling me. When I found out just now (October), they said they left me a voicemail in June. I never got any voicemails and when I tried to reschedule I was told my number/information was not in the system. I've been a patient of Summit Medical for many years. Apparently they switched to a new system forwarding their calls overseas (Philippines) and lost my information and no one is owning up to their mistakes. read more

Business group. They overcharged for service and don't care about the patient. I Don't recommend to anyone.

This screed is about my attempt to get mammography records sent from Summit to my new doctor at Barnabas. The Summit website provided a phone number for Radiology/records at #375 in Livingston. I called 3 days in a row and no one answered the phone. I eventually figured out from somewhere on the web that Radiology had moved. I finally found a phone # for records requests that was answered but the totally automated announcement refused to help unless I had already submitted a request online. I had hoped to avoid that process. I'm 81 years old and I was furious about how difficult this process was. I finally managed to find and complete the process online & I was thrilled to know that I am no longer in the Summit system after the ordeal I endured! Patient satisfaction failures at every step of the way! The final insult was that after checking the box that said I didn't find the tool easy to use, the review refused to "go." The tool itself was really not bad; the total experience was. I later wrote to Summit Patient Experience (or something like that) and all I got was "sorry it was so difficult." Being a person of many words :), I wrote back asking what they planned to do about this mess. read more

The IVR could not be more frustrating. three times you need to tell them you're calling to book an appt. they then ask you to enter your birthdate but the IVR can't pick it up. read more

A Summit Health doctor caused a physical injury during a routine exam and then gave me incorrect and delayed guidance on how to address the injury. After it became necessary for me to seek medical care from an outside specialist to treat the injury, Summit Health refused to assist with the cost of that treatment indicating they considered the injury to be a "known risk" of the exam performed by their doctor. Neither the doctor, nor Summit Health, ever discussed any potential exam risks with me prior to the exam, and the specialist from whom I ended up seeking treatment indicated the injury I sustained was the result of an incorrectly performed exam. I will not be seeking care from Summit Health in the future. read more

Would be negative stars if I could. I can't believe how incredibly incompetent Summit Medical is. Had a PCP that vanished from Summit without a trace. No heads up, no letter. Nothing. Called about another matter then just gone. Maybe she wasn't permitted to warn her patients due to a medical conglomerate that only focuses on billings and revenue? With 340 offices and forcing you to speak to a finance office prior to making an appointment isn't at all inviting. God forbid you don't have a referral, then if you're fortunate enough to navigate through all of their hoops, you can then wait 6 months for an appointment. Count on errors and a cold and impersonal meat market or as others have said a cattle call. Summit Medical should be sent to El Salvador. read more

I'd rather perform medical care on myself than deal with this convoluted mess of bureaucracy and incompetence. The doctors, the PAs, the billing staff: NO ONE GETS IT RIGHT. Avoid Summit Medical Group if you care about your health, both physical and mental. read more

Let me add to the negative reviews of Summit Medical Group, which I had used for many years. I had X-rays taken of my hip and knee on Monday, December 30, 2024. Today is Jan 4 and I still do not have the results, although they were promised within 2 hours when I called yesterday. I am hurting. There is no one available to assist me. What kind of medical facility is this? read more

All about money!!! Leave patients waiting for 2 hours. Want patients in and out. Never get a call back regarding bills.

1) appointment with doctor westmed- 2) lied too over and over by Patient experience group 1) show up for appointment friday June 2....am told "doctor not in office today"///he was- 2) begin calls into patient experience that afternoon- now 6 business days later- been lied to 3 times regarding return call to resolve (I have lost significant time and money(transport costs)...........most horrific medical customer care experience currently going thru read more

So today is Wednesday, December 11, 2024 and I have an appointment to get bloodwork before seeing my oncologist. By the way I have the best oncologist ever. I got to the facility early due to the rain and traffic and I went in early to use the restroom. It was 7:38. Am and I went to the desk to ask a simple questions where you do bloodwork. The lady told me she was not open. That was fine I wanted to ask a quick question and she told me no I can't ask her any question and I will have to wait 2 mins for her to clock in. She was rude and very dismissive. Terrible customer service. Terrible. She was very dismissive and her attitude does not fit being in health care where so many people are sick, going through and some are scared to go through Docters and now you have this rude human being with no bit of compassion being nice at all. Lack patient care and her name is Jennifer. She is at the front where you register for your blood work. Yes and I said what I said. I will let everyone know and this is so unacceptable. You're in a cancer building where people are getting treatment, radiation and other treatments and this was her attitude towards me. It was what she said and how she said it. She told me she was trying to clock in and she can't talk to me. She could have said can you give me a couple of mins and I can help you. Very very nasty. read more

An Outstanding Team of Doctors and Nurses here at this Summit Medical Center location. Although office personnel who are employed here are usually Rude and unwilling to help anyone, the Quality of Doctors and Nurses outweighs this. Comfortable roomy waiting areas with plenty of T.V.s and clean bathrooms. Nice Cafe downstairs on the right as you first enter the main building. There is an on site laboratory located downstairs for same visit bloodwork analysis. Lab hours are 9 am to 4 pm weekdays and they usually move pretty quickly so you can be in & out & on your way. On the left side of this facility is an Urgent Care Center for minor injuries and illnesses. Anything life threatening or major should definitely be handled by one of the larger local Hospitals. read more

See all

The doctors are very good when you actually get to see them. The vibe this place gives off, though, is that it's all about making money and not patient care. For example, after insurance, I owed a co-pay of $19 and received dozens of text messages remaindering me to pay but not a single message asking "are you feeling better?" "Did the treatment we provided help you?" Zero followup. Also, pray you don't need to see a specialist urgently. It can take months to get an appointment. read more

I can't believe the horrible reviews. Dr. Gelman in gastrointestinal is amazing. A sweet, kind man who treated me like a human and not a number. I was seen on time and literally walked downstairs to have blood work and made an ultrasound appointment for the next morning! That appointment was promptly at 6 am. Every person I encountered from the nurses to the receptionist were all welcoming and friendly. Making appointments online is a breeze. read more

Horrible experience. Arrived for a 4pm appointment and no receptionist. I knocked on door to lab, per the sign taped to the door. No answer. Waited 5 minutes, knocked again...still no answer. Waited another 5 minutes, knocked again and finally someone sauntered to the door. No other patients inside, just 2 lab techs sitting and chatting. My son was very nervous about his blood draw and they rolled their eyes and said they close in 10 minutes (after I just waited 10 minutes for them to finish their conversation). My son flinched on the first attempt to draw blood and the phlebotomist walked away and said she couldn't do it. One attempt with a nervous pediatric patient and she refused to try again. The lack of kindness and care to a scared child was completely unprofessional. We walked out and they got to clock out by 4:20pm. Never again. If you have any choice of labs, do NOT choose this one unless you enjoy dismissive, unprofessional treatment. These women should not be in healthcare. read more

I'm very disappointed in how unethical some of the physicians are. They do not truly care about their patients well-being. I had to switch doctor's office. Because some of these doctors were uncaring with my health and well-being. read more

the worst place. you can't even get the doctors office on the phone. you go through a answering service who knows nothing can't speak English and has no knowledge. they can't get your name or your phone number right not to mention they up your prescriptions and appointments and they never follow through. read more

STAY AWAY!!! Had been a 20 year patient - from when they were just a small practice. Ever since they were acquired by CityMD - it has gone downhill in every aspect. Their best doctors have all left - like a revolving door. Waits are ridiculous if you can even get an appointment - AND now - They are trying to charge me for my 100% covered annual wellness review - WHAT?????? They said I asked a question "beyond the contracted wellness items" so I need to pay. Isn't that what a wellness visit is for???? AND THIS CAME 1 year after my exam!!! They are clearly trying to get money into the company any way they can as they are an overleveraged Private Equity backed company and struggling. Take it from a long - long time former patient - STAY AWAY!!!!! Much better options out there read more

HORRIBLE BEYOND HORRIBLE telephone answering system. Email they sent gives a number to call to change appointment. After listening to endless amounts of useless information, I finally reach their Lab Dept only to have to listen to another bunch of BS telling me to reschedule online if I didn't want to wait. There is no ability to schedule the lab online. So frustrating. Eventually I got a person who rescheduled and I was trying to explain how I was not able to do online scheduling for the lab like their prompts said and he told me he knows nothing about that! This is why I am 1 year late in having blood work done. Hire some damn live people with brains in their heads who have the ability to " THINK" read more

If there is anything at all they can screw up they find it and do it. Plus their employees are allowed (or is it trained) to lie. I am switching from a very good doctor because Summit Health is so difficult to deal with. read more

After being a patient for years I am definitely never coming back here!! I was 10 minutes late today because of traffic and then there was a ten minute line for registration and they told me I would have to reschedule. I tried calling to notify that I was stuck behind an accident in traffic but there wasn't a way to get a hold of the obgyn department on the caller list. Usually they make me wait forever but when I was ten minutes late they skipped my appointment. Horrible. read more

Went for my annual physical who's practices under Summit Medical Group. Summit charged me additional office visit ($188), not covered by my insurance co. nor was I told they would be charging me. Summit said thats the way we bill and because we discuss my health. Its a physical!!! Are you not allow to discuss medications? It's a money grab. Heard the doctor through the walls chatting it up with other patients. Guess they are going to be double billed too! Stay away from any Summit Health doctors, or inquire about billing upfront. read more

Not very happy with the services of the ENT group hearing aid department in Riverdale. Once they get your money, don't expect a return phone call when you have a question. Just poor customer service. read more

Unorganized uncaring medical group. They should be ashamed of the quality of care they offer.

I had the most amazing experience this morning! My Dr had forgot to send my prescription for blood work so of course I panicked. I took the day off and have surgery scheduled soon but the receptionist Jess at the lab reassured me that she will take care of it. She sent a msg to the Dr's office and exactly 830 am when they opened she called and got this approved and taken care of ! She is so professional and kind. The medical field needs more people like Jess !!!! read more

Never go here. Urgent care doctor incorrectly read an xray. XRay was for positive pneumonia, doctor interpreted it as negative sending patient home. read more

As much as I love my gynocologist and her exceptional care, I will never come back to Summit Medical. I had an awful situation yesterday regarding my mammogram and ultrasound. There was a confusion with my appointment time and I was 10 minutes late.I thought both of my Tests were at 3:30, I arrived at 3:10. Only to find out that one was scheduled for 3:00 and the other was 3:30 In the past I have waited up to an hour to see my doctor and was compliant. I was told that forfeiting both of my appointments and had to reschedule. I took time off of work yesterday to have my annual exam, only to be turned away by an incredibly unprofessional, insensitive staff member. I was also told that the facility ( 75 E.Northfield Ave, Livingston) only had one technician to perform a mammogram. I find that deplorable as well. Summit Medical should be ashamed at the way they train their staff members. read more

They used to be great and their docs still are but reaching anyone to schedule an appointment, get script refills, or advice has become horrible. You wait forever on the phone. I've left my number for call backs, etc. And no one calls. They have all my records which are shared among all the docs which is so convenient but their support staff has become increasingly absent! So annoying!! read more