These guys had parts at a price I could not find anywhere else. I did have some problems, but their customer service has been outstanding! I wish they were closer to me, but I'll shop online with them anytime. read more

Wrong parts impossible to return hours on the phone. Horrible customer service. You have to explain your issues over and over. And then they transfer you to another department and you get to explain yourself over again. Then they say they will send you return labels but they don't so you have to start the process over again. Until you give up and sell your wrong part on ebay. Your better off going to garage sales or wallmart or the dollar storeor anywhere but summit. read more

I have executed a number of online purchases from Summit Racing. There were two that I wanted to return. Not that there was anything wrong with the product, but rather that additional research told me I should exchange what I ordered for a different product. I just got off the phone with a customer service agent named SUSAN. I received incredible service from her. I could not have asked for anything better than what she provided. I will continue to purchase from Summit Racing, in major part, because of SUSAN and Summit Racing customer service. Thank you so much, SUSAN! :) read more

Loved all the shiny chrome motor parts. Was delighted with all the extras that they sell, ex. Toys, t-shirts etc. So while hubby shopped for parts, I enjoyed the rest of the store. When picking up parts please make sure you are picking up the right part. read more

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Great place! I have always gone here to buy parts for my race cars. Today we were just in the area and decided to stop by and looked around. I love how the displays are set up with real car parts. It is well organized. Plus my kids loved looking around. Lots of great prices too! read more

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After I put out a reveiw on Yelp about the problem I had with Summit, they reached out to me about the issue. The Summit Racing had read my review and felt like the manager I spoke with originally was incorrect about the solution. Summit did the correct thing and took back the parts and refunded my money. Thank you Summit Racing for doing the right thing. You have earned my business back! I offered to remove my previous post, but I wanted everyone know there was a problem, we all have problems sometimes, it is all about how you take care of your problems that say a lot about you or the company. read more

Went to return a part that I never used and had purchased LESS that 30 days ago, and was told on the phone that I could return it for a full refund because of that. Once I showed up in person I was told there'd be a restocking fee which the phone rep told me there wouldn't be one because again it's been LESS than 30 days. The woman at the counter tells me it's not in its original packaging and that's why there's a fee, but it was NEVER in its original packaging and it came from 2 different locations and was shipped together in ONE package. Also the manager never came to talk to me directly she kept going back and forth relaying responses to him/her which is unprofessional in itself. I feel robbed of my purchase and the fact that I shop with them very frequently which I don't think I'll be doing anymore. I will also be reaching out to the corporate office read more

This review is based on my experience with a recent online order - I was looking for a solution to carry an unmounted spare tire on my RV. When I started my search I figured it was going to be a relatively simple task, after spending several hours searching multiple sites to no avail I finally found a partial solution here at Summit Racing. I placed my order and they took care of everything else, it was a very simple process. I received an immediately email confirmation of the order, followed by a second communication which verified the product shipped including a tracking number. The product arrived on time and correct - if I have any complaint it's with the packaging, some of the smaller parts were packed loose in the box and must have falling out due to damage to the packaging during shipping since the carrier had placed a number of parts outside the package on my porch fortunately everything was accounted for so there wasn't any issue. I understand that the damage likely occurred during transit after a change of custody but Summit Racing Equipment failed to provide adequate packaging after looking closer - it was cheap and poorly executed so this made the experience just okay I was one missing part away from being disappointed and inconvenienced I guess sometimes it's better to be lucky than good... read more

Summit Racing Equipment - Auto Repair Near Me - Tallmadge, Ohio

They are great until you have to do a return. Can't get anyone to send me a return label on items they miss labeled even after they admitted there were incorrectly missed labeled. read more

Had just what I needed and expert advice from the staff. Parts fit extremely well a well worth the price.

long time fan. great parts and service been shopping with them since the 80s best selection and fast shipping read more

Summit is very amazing!!! I had an issue with my Holley screen and reached out they without hesitation sent me a brand new screen no questions asked! Highly recommended!! read more

Walked in for a seat covers and when I inquired about it, I was told "you have to ask the reps to go look because they aren't on the floor " Really? The counter clerks were very busy, so why would I bother them? Not only that, I want choices not just one cover from the back. They sell plenty of t-shirts and toys tho. read more

The warranty is a joke; they just try to blame you for your issues with their product, and then tell you that the warranty you paid for is not even covered by them, there is nothing they can do so 4000 dollars down the drain. read more

Black and White LIE. Their Beat A Price Guarantee is a lie. It states they will beat an identical item from a competitor. I had prove in black and white. They refused to beat the price....around $25 on a purchase of $400. IDENTICAL UPC CODE AND ITEM #. I have spent thousands at summit over the years! GO SUPPORT SMALL BUSINESSES! read more

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Be very care. I have found that over the last couple of years that fewer and fewer of the items that Summit Racing states fit your Make and Model actually DO NOT FIT! I am not sure if this is because more and more items are direct shipped from the manufacturing or if Summit Racing is NOT doing the quality control they use to do! AND be very, VERY care to watch your REFUNDS. Summit has a tendency (if not policy) to short ship refunds EVEN when the error was on their side. The last two shipments they sent did NOT fit the car they stated that it would. The last was i ordered interior Weather-stripping clips and they sent Truck Mud Flap clips. NOT interchangeable nor even close... And when I returned the items, they charged a Label Fee and did NOT pay back the Tax or Freight although the items they shipped were wrong. So, Check your Refunds! Thankfully both times I caught them doing this I called them, and they DID CORRECT their error. read more

Summit Racing has always provided me with extremely positive customer service experiences and handling of orders. With that being said, things seem to have gone extremely down hill. I use their Beat-A-Price-Guarantee service often which is super cool and generous of them to offer. I submitted a request on 6/21 and for some reason my request did not get picked up on their end until 6/28. After chatting back and forth with customer service reps from 6/28 - 7/04 they told me they could not honor the beat a price guarantee because I submitted the request after the order had already shipped. I called customer support and tried to explain to them that I think their email service flagged my request as spam because when I got a response from them it had the word "[SPAM]" in the subject line. I did indeed send the request before the order had shipped on 6/21 and even sent a screenshot of my original email that was timestamped on 6/21. My issue was escalated to a woman who on the phone accused me of adding the word spam to the subject line of my own email which is beyond absurd. Not only is that rude, it's insulting. I asked since this seems to have been out of my control what should I have done and her response was that if you didn't hear back from us the same day, you should have followed up. She was curt, unprofessional and dismissive. This is a real bummer because Summit carries most everything I need, but in the future I'll start ordering from other more respectful companies. read more

Outstanding. This site had a bunch of options to choose from. One of the only places I could find the Fuel Wheels center hubs. Price was reasonable and shipping was fast and well packaged. There was a slight manufacturers defect in one of the hubs, and Summit answered my email in record time and backed their manufacturer's (Fuel's) part. They sent me emails and updates on the replacement got me the part faster than I expected. Their support seems to be unmatched in my experience in the auto and aftermarket parts world; and they have a ton of options on their site. Great website, great parts options, great pricing, phenomenal service. Definitely exceeded my expectations. read more

I am really surprised to see so many negative reviews about Summit Racing. It's is an excellent company that you can trust. In over 30 years as a customer, I have never had a problem returning a purchase if I needed to. They are very clear about which products they have in stock, and when they expect to ship the products they don't. Their customer service is responsive and tries to be helpful. It's not realistic to think they can be experts on everything - one poor seat recommendation comes to mind - but I have found their advice to be worth asking for, and better than their competitors'. Summit's recent (from a 30-year perspective) entry into restoration parts is a welcome development. I recommend Summit to anyone, and can attest from personal experience that Jeg's can't even come close. read more

Summit Racing Equipment - One of several cars I've restored with lots of parts from Summit. - Auto Repair Near Me - Tallmadge, Ohio

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Terrific place if you need a t-shirt but even bother if you are looking for seat covers. Ideal for toy trucks, but if you need seat belt extenders, they are worthless. read more

Always great prices on all the go fast parts I need. Best in stock selection available hands down and overnight shipping when you really need it rocks. read more

At the advice of the manufacturer of a part I need, I placed an on-line order with Summit. It went through perfectly on their site and I got an email titled Confirmation of your Order (with order number). A week later I am thinking this part should have been there, so I dig through my emails and find my confirmation number. Burred at the bottom a message that my credit card was declined (my credit cards don't ever get declined, so must be something with their ordering system). So I call to try and resolve the issue.... 3 times on hold for 15 minutes waiting on customer service, and hang up. Finally I press the button like I am a new order and in 2 minutes I have a human on the line. I explain what needs to be done and he says... can I transfer you to customer service? I tell him only if you there is no wait... In 32 minutes that I am on hold Now for the good part. The customer service person I spoke with was able to handle everything in one call, including a credit towards my purchase to make things right. I wish I recall her name so I could give her credit. Often times, businesses underestimate the importance of individuals that can listen, and have the power to correct things. read more

They have the absolute worst customer service. Paid for 2nd day air, still hasn't arrived 2 days past delivery date. Customer service manager Zach sure doesnt care that my shop has a car stuck on the rack for an extra 2-3 days. They wouldnt send me a replacement until another day passed and now the weekend hit. So the car has been sitting on my rack since Monday and will be there unrepaired until next Monday. I called 2x today and both reps were terrible & unhelpful. Offered a $13 refund. I spend 10's of thousands of dollars at this company. Definitely will be purchasing from Jegs now on. Terrible service with, the worst. read more

They have bad descriptions, I ordered mirrors form them and they sent one? I asked were the other one was and they said read way down below and you can see it says lh, I said you large letters it says mirrors that means two? They said no. MIRRORS means two, Mirror means one!!! read more

Customer Service is a joke. 2 products were missing parts, they did nothing about it. Told me to return the part, I pay for shipping and a restocking fee. Also charged me $25 for 25 pounds on the shipping label for something that weighed 3 pounds. Very rude Customer service returns person. total a-hole. Web site is super slow. (useless) Prices are Average Being a mechanic for 40 years I can tell you I will never ever order parts from this place again. do yourself a favor and buy parts somewhere else. it will be worth it in the long run. read more

I ordered a part with this company and was told they would ship within 3 to 4 days. Not only did it not ship in the timeframe stated, no communication was sent to me to update the expected arrival time. Upon investigation of where the part was in the process, I found out that the shipping date was moved out over a month, so I decided to cancel the order. Despite my cancellation online and a phone call to confirm the cancellation, Summit Racing will not refund the charge, even though the part isn't available from the manufacturer, according to Summit Racing. In addition, the customer service rep I spoke to was more than just rude; he was combative and aggressive. If you want to be treated like that, be sure to use Summit Racing. I personally will never use Summit Racing again for any purchase. read more

Had an order that was split into 2 shipments. First shipment showed up immediately and was boxed professionally. Second shipment showed up 4 days late, which I don't think was Summit Racing's fault, but when the box did show up, the parts were hanging out of torn boxes with their packaging label stuck directly to the parts box itself. Messaged them regarding this and no response. Will never buy from them again. read more

I placed an order for an item that showed in stock on the Summit website. To ensure the order was received, I called Summit and was informed that the item would ship from the manufacturer as Summit had no stock. I then personally contacted the manufacturer and learned that only two units were left. Concerned about the low stock, I called Summit back to expedite my order, and they confirmed it would be processed the same day. However, days went by without receiving a tracking number. When I called and chatted with Summit, they could not provide an update. Upon contacting the manufacturer again, I discovered that Summit had not placed the order. Summit claimed they had placed the order and were waiting for tracking. They also incorrectly stated that the manufacturer could not confirm orders without Summit's internal purchase order. Three days later, I received a cancellation email from Summit. This experience was a complete waste of time. I placed the order directly with the manufacturer and promptly received a tracking number. Summit's customer service is a joke. read more

horrible customer service. They didn't want to refund me or atleast give me the parts I needed after they sent the wrong parts. costing me more time and money when it was their fault. it was my first time buying here and it will be definitely be my last. don't buy here trust me read more

Summit is pretty cool. Bought some stuff from them. Specifically purchased a BPE crate from them and the delivery date changed 3 g*dda*n times. The engine is 2 hours away from me yet they changed the drop off date for a 3rd time and now I have to wait another 3 days. Stick to a date so people can plan accordingly please. read more

I placed an order online for 17" Rims for my car because they had the best price of all the companies I researched online but I guess it was listed with the wrong price because they canceled my order after I called them several times to confirm that my order was correct because 16" rims were listed on my invoice the customer service agent that help me assured me that it was the correct size and I asked the invoice to be revised with the correct size which he did but a couple of days later I received an email stating that the rim manufacturer had discontinued the rims and they were canceling my order which clearly is a lie. I would just give them an advise to be honest when they make a mistake it would have been a lot better and save me a lot of time and I would have not written this review. read more

WHAT HAPPENED to Summit Racing? They went from first to last overnight. Spent all day trying to contact them by phone & text systems. Forget it! Called FedEx & waited less then a minute to find out that Summit Racing has emitted the correct paperwork. So the parts were returned to sender. Also had order that needed to be changed before shipping. NO DICE! Thanks again Summit Racing. Impossible to talk to a person now. And the tech line is gone unless you buy only Summit Racing Brand parts. No tech support for an other brands they sell anymore? I get it, maybe COVID affects your operation more? BUT GET Some people to answer the phone or text or email. Because right now Summit Racing SUCKS!!!!!!' read more

No help at all. I wandered the store looking for a neck brace I asked 4 workers and everyone sent me to see a different person who knew less than they did. Do me a favor and buy from JEGS At least they are helpful. read more

Used to be the best, now it will make you regret! Have been using Summit Racing equipment for years, they used to be a customer service oriented outfit, always went out of their way to make sure customer was satisfied. Over the years have bought close to $100K in parts from them. Recently they just don't care, expect to be on hold with customer service for hours. I purchased a $2K air conditioning system from them and they got the parts wrong, not a big deal it was a complicated setup, but try getting them to fix it was a 2 hour ordeal, and they made me feel that it was my fault for ordering it from them. You can tell the employees don't care anymore and that is a sign of poor management. Going to drastically scale back on my business with them, have been using JEGS and ClassicIndustries more often now. read more

Terrible experience on such a simple transaction, I try to avoid Summit Racing at all costs these days. They don't value anything let alone help you with an order placed. Very disappointing what this company has become.. There are many other vendors out there that value your purchase and are up to date on transaction details. I'm happy many companies let you buy direct these days..cuts out companies like summit. read more

Very poor customer service, unreasonable shipping costs. Very unhappy with the way I was spoken to by Summit staff. Very unprofessional read more

I needed a water pump to fit my Corvette style serpentine accessories on my hot rod. I contacted Summit Racing and they found me a water pump from tuff stuff performance. It was shipped to me quickly and I am happy with the quality. Thanks to Summit and tuff stuff I was able to attend an event that weekend! Bill H. read more

Ordered in the evening with normal free shipping, which should have taken a couple days, but order arrived the next day. Delivery address is only about 400 miles from the store, so it's within a reasonable distance, but the thing that struck me was that they have the order shipped out within hours, and outside of what I would expect to be normal business hours. Side note, I used to live in Reno, right next to one of their stores, and always had good experiences there as well. read more

So I've dipped my toe into the world of performance car racing when a vintage Porsche came into my life. We are so fortunate (and a bit poorer!) to have Summit Racing is near us. The staff I have worked with there have always been super helpful and knowledgeable for a neophyte like me. They are not Porsche specific, but for the more universal items such racing equipment like seats, restraints, and brakes were great. The in store experience is a true candy store for car performance enthusiasts. read more

Avoid summit at all costs. I rarely write reviews but felt compelled to review this company. Customer service is completely useless and will not help you which is mind blowing considering this is a distribution company and customer service should be utmost importance. I ordered a transmission through them which arrived timely (only good aspect) the trans had problems and have a week of phone calls nor summit or the distributor would help me. I had to pay my mechanic to fix the problem with my new transmission. After I got over this hurdle I begun my next series of 2weeks of phone calls to begin getting my core charge back. Summit told me to use their online service I did and shocker it didnt work, called back setup an appointment for the carrier to come get it shocker summit didnt set it up right, called again summit told me to call the carrier I did and the carrier didnt know what I was talking about shocker, called summit again and finally got someone that knew what they were doing and assured me they will be there today for the trans core will update my review if this turns out to be a flop again. I've had this core for almost a month at this point Like I said stay away from summit at all costs, if I could give them a negative star I would read more