Hiring Will Kaiser's Summit Painting and Remodeling would be a big mistake. I know because I hired Summit to do some interior painting and remove popcorn ceiling. It turns out that Mr. Kaiser doesn't honor his word nor his warranty and from the beginning his communication skills were pathetic. The job also took much longer than I was told it would take.
After I contacted him on July 28 about fixing a couple of places where tape had bubbled and was clearly visible, on July 29 he sent me an email saying that he would fix the problems within two to three weeks. It's been four weeks and he's nowhere to be found, except he finally did respond to my request asking if my job was still on his calendar. He sent me an email Aug. 19 filled with attitude and apologizing for his inability to meet my "timeline." Only it was actually HIS timeline. And he doesn't have the professionalism to respond to emails I've sent requesting his new timeline.
Ultimately, I paid him $4,912 to do what turned out to be a mediocre job. Before I hired Summit, Mr. Kaiser assured me that the job would be done right. Obviously, it wasn't. I'll either fix Summit's shoddy work myself or hire someone else, which I should have done in the first place. There are lots of better options in the Knoxville area.
Aug. 28 update: Mr. Kaiser's response on Angie's List is a clever dodge of the facts. My experience with him from the very beginning was that he doesn't take the 20 seconds required to keep his customers informed. They're left to wonder. He is the one who set the two- to three-week timeline for the repairs to the substandard work, clearly visible in my review on Angie's List. Not only did he not meet this timeline, he gave me no confidence that he'd ever fix the problems. Please go to Angie's List to see what you get for $5,000 from Summit Painting and Remodeling. It isn't pretty. Also, in fact, I paid an additional $500 for the work Mr. Kaiser says he threw in. His crew painted my foyer walls because they messed them up when they painted the ceiling. I've noticed that others have the same problem with Mr. Kaiser. By not being responsive to customers -- especially those who have already paid him thousands of dollars -- he does irreparable damage to his reputation. read more