We recently visited Rome Pool and Spas while searching for a hot tub. Their staff was great…read more Extremely helpful and educated us on the best options for our family.

I would not recommend Rome Pool and Spa based on my experience…read more Initially, I was very disappointed with the poor communication that occurred leading up to the installation of my liner. They then installed a new liner in my pool, but during the installation my pool frame was damaged. After discovering the damage, I immediately contacted them to notify them of the damage. The management (Beth) was unreceptive to request to assess the damage and I made multiple requests to attempt to rectify the situation by repeatedly asking to have them come back and assess the issue. Rather than taking the time to inspect what happened, they were dismissive and unprofessional throughout the entire process. Instead of accepting any responsibility or even investigating the damage, they blamed the winter weather, suggesting that leek and fold in the frame following the liner installation, was a result of rust never brought to my attention and winter wear and tear. Those explanations made little sense given the circumstances, and they seemed more interested in avoiding responsibility than helping resolve the problem. especially since a new liner should never leak. Good customer service doesn't end when the job is finished--it includes standing behind your work if something goes wrong. Unfortunately, this company refused to cooperate in any meaningful way or work toward a fair resolution. If you're looking for a company that stands behind its workmanship and treats customers professionally after the sale, this was not my experience.

Absolutely horrible service with respect to follow on issues with the pool. We have been…read moreexperiencing issues with leaks and have to essentially beg to get someone to pay attention to the issue, they keep saying it is fixed and we know it is not. To the point that service can't be done because the levels are too low. We have also had issues with the lights with no follow up on what was done - still not working and we don't know what the next steps are. I would never recommend this company for follow on service.

I was aimlessly reaching out for advice on pool care when an employee from St Lawrence Pools…read morecontacted me. They gave me extremely helpful advice and I wouldn't hesitate to contact one of their stores at this point or in the future.

What a treasure that is right in Syracuse. I went for a 3 mile walk today with my friend and really…read moreenjoyed the landscape and the views. From the mountain goat high spot of the park you can see all of downtown, it's really cool!!! A lot of spots to sit and relax and the homes surrounding the upper Park are just gorgeous.

This park invented Onondagamatopoeia, so it's shhhhhurely the most sooooothing sssseeea shhhhore in…read morethe Sssssyracuse area. OK what the f*** am I talking about. But it's a spectacular Park in Syracuse that is the highlight of the inner city SYR area. I like it even more than I like being Onondated by Dating prospects. This wonderful wooded park space is large and gorgeous much like my girlfriend. There are two sections, Upper and Lower, and both are lovely. Definitely the most relaxing place to hang out and people watch during the summer in the inner city area, and bettered only by Onondaga Lake Park (totally different) in the wider region.

Found the original owners manual and information for our propane fireplace and figured why not call…read morethe company who installed it. Explained what the fireplace issue was (wasn't igniting) and was told it's a $149 service fee plus roughly $50 for the part. There was a 3-5 week waiting period- fine it's busy season. Called after week 2 just to see if I could get on the schedule in the next couple weeks. Rich called the next day and said he would come on Saturday. Awesome. He came, cleaned it, changed one part. Unfortunately I had to leave for an event. After getting back home I was told it was $300. More than shocked at that since I was told it would be $200 when I first called. Rich called a few hours later and said my husband shorted him $200. Said he put the money in his pocket and left, that he didn't have any other money in his pocket so he had to of shorted him. Found that hard to believe as we are a small business, we would not do that. By the time I called rich back, he then said he must have lost the money and forgot he had $101 in his pocket prior to coming. I asked for a receipt so I could look into why it was $100 MORE than what I was told initially. Rich refused to provide one cause he's "saving me money". Contacted the company 5 times within a week and even showed up once. Same story every time, Pat (service manager) is not available. FINALLY got in contact with Pat and wow. Incredibly rude. I could barely get a word in, could barely explain what happened. Pat continued to talk over, only backed up rich. Stating "time is money" and if it takes longer they have to charge longer. In my experience with contractors, a service fee is a service fee. It could take person A 2 hours to do something but take person B 5 hours to do the same thing. Originally said the part I needed was $50 then went to $100-$120. I finally just talked over Pat enough to say I am done with this conversation, I promise to NEVER return. Should have called another company. If you are referring out sub-contractors then you need to advise your customers you are referring out. THEN you need to let your customers know there COULD be higher service charges since the referred people don't work for you. You also need to let your customers know that your service charges "START AT $149". None of this was explained to me- first time customer here. Here I am thinking I'm spending $200 to get my fireplace fixed and working again, just to spend $300 and a complete hassle. I truly thought a company like this, and being a first time customer, would have made things right. I should have known when Pat refused to call me back.

Service after the sale is Oustanding. Clearview Fireplace are true professionals. First and…read moreforemost they had[have] a Pilot Assembly 3 Way replacement part that is no longer manufactured by the company who sold me my fireplace. The price is amazing. The part warranty is 3 months. My first part arrived and was installed by an HVAC contractor. It lasted for only 1 week. I called in to report my problem. The customer service rep asked me to describe my problem. She said no worries. We will send out a new part by FedEx 2 day, with a return label to send back the defective part. Just as she promised the parrt arrived quickly. My HVAC contractor just installed the new part. It works! I will return the defective part by FedEx first thing in the morning.