Absolutely horrible service with respect to follow on issues with the pool. We have been…read moreexperiencing issues with leaks and have to essentially beg to get someone to pay attention to the issue, they keep saying it is fixed and we know it is not. To the point that service can't be done because the levels are too low. We have also had issues with the lights with no follow up on what was done - still not working and we don't know what the next steps are. I would never recommend this company for follow on service.

I was aimlessly reaching out for advice on pool care when an employee from St Lawrence Pools…read morecontacted me. They gave me extremely helpful advice and I wouldn't hesitate to contact one of their stores at this point or in the future.

I wouldnt bother...my father bought a hot tub from them about 20 years ago (my father was the type…read moreto buy reputable and long standing items WITH SERVICE CONTRACTS AND PROVIDERS)....I called them to set the hot tub up this week and they told me the brand they sold my father, they no longer service.....dont do business with people that STOP SERVICING ITEMS THEY SELL!!!! THESE ARE SUCH PEOPEL!!!!

This has to be the best facility in all of Ottawa! It's absolutely huge!! There's plenty of…read moreparking, too. Two hockey rinks for winter sports and lacrosse in the summer. A gym that can be used for a badminton tournament. The facility is massive inside! You don't even know anyone else is in there. Lots of seating in the rink. I was impressed with the size and scope of the facility.

Love bringing my daughter here for extracurriculars. The staff always seem nice and the…read moreinfinity-type pool is really nice.

Greece, NY location/Typo on zip. I found the facility to be small and congested in the workout…read moreareas. Also, I found it awkward that an employee stands at a podium in the actual workout area. It felt like members were being watched! A front desk staff member seemed uninformed about specific programs! She reviewed and provided member info to a non-member which I found to be unprofessional and a privacy concern.

The pool is nice I thing I HATE is that you have to do your deep end test in the big pool and 16…read morefor the sauna.Gym is fine...

I went to Pettis Pools in East Rochester to purchase some repair parts I needed to repair a hot…read moretub. Unfortunately they did not have the parts I needed and referred me to the Hilton store. I went to that store and there were 4 people standing at the parts department that were extremely helpful in trying to fix my issue. I told them that the tub froze and the pipe cracked and I needed some fittings and hose to repair it. They looked at my drawing and then took me into the parts department to give me exactly what I needed and to cut a piece of hose in the length that I wanted. They got me all the fittings and their repair technician came in and asked what I was doing and I explained to him and he gave me some very good ideas on how to repair it myself and was extremely knowledgeable and friendly. I would definitely recommend them for any of your pool or Spa needs or repairs. I was very impressed with their friendliness and service.

Had a new inground pool installed last year, and Zach from the Hilton location has been great…read morethroughout the process. Unfortunately, my experience with the service department has been very different. We recently had a few minor issues and requested maintenance. After scheduling and paying for a cleaning service, our credit card was charged, but we have yet to receive any communication about when the service will be performed. Multiple attempts to get updates have been met with little to no response. The lack of communication, concern, and attention to customer requests from Pettis has been extremely disappointing. For a company that installed a significant investment like our pool, I expected much better customer service and follow-through. At this point, I'm seriously second-guessing whether I want to continue using them for future pool service and maintenance.

Huge recreational center with a pool and plenty of outdoor space to play sports such as baseball,…read morefrisbee and catch. Plenty of parking. Beautiful views and close to food, restaurants, shopping and of course the views of Canada , thousands islands.